Call Center Team Lead - Phoenix, United States - Arizona Central Credit Union

Arizona Central Credit Union

Verified Company

Phoenix, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Arizona Central Credit Union Ranked Top 10 Credit Unions in AZ for 2023
"Ranking Arizona:
Top 10 credit unions for 2023" _AZBIGMEDIA_

Arizona Central Credit Union offers a comprehensive benefits package, including medical, dental, vision, 401(k) with up to 6% match, an employee assistance program, and much more

Role:

Summary of Essential Job Functions and Responsibilities:

Managing the day-to-day activities of the assigned team.
Providing guidance, instruction, direction, and leadership to associates.
Motivating team to achieve organizational goals.
Conducting ongoing training of team to maximize potential, assists with training new hires.
Assists with coaching and development of associates.
Daily monitoring of calls to provide feedback to associates.
Conduct weekly one on one's with associates to discuss calls and/or development goals.
Identifies member financial needs and offers a solution by crossselling products and services that will meet those needs.
Provide guidance and support to staff, and oversees the daily operation of the center in the absence of the Manager and/or Assistant Manager.
Take escalated/supervisor calls and handle them as appropriate.
Perform transfers, stop payments, process loan advances, quote loan payoffs, address changes, and other transactions, and performs required research to assist members in corrections/explanation of transactions on their accounts.
Comply with Bank Secrecy Act (BSA)/ Anti-Money laundering programs, USA Patriot Act, and Office of Foreign Assets Control (OFAC) requirements.

Hours:

-
Monday

Friday: 8:45 am 5:45 pm:
Remote work is available after three months (Hybrid).

Knowledge, Skills, and Abilities:

_ Experience_:
One to three years of similar or related experience

_ Education_:
A high school diploma or equivalent

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