Customer Service Representative - Miami, United States - transitionworksllc

transitionworksllc Miami, United States

1 week ago

Description

**Customer Service Representative (Mobile Services) Miami, FL**

Our client is a premier provider of targeted specialized insurance products in North America and selected other markets. They are looking for Customer Service Representatives to work in the Mobile Services Department in their Miami, FL office. This is contract to hire based on attendance and performance, among other things. This is a work from home position, but candidate must be local to the Miami area so you will be able to pick up your equipment on first day.

Mobile Services:

Must be able to work- 11:00am to 10:00pm Eastern time plus weekends (40-hour week)

Shifts are:

10:00am to 7:00pm

10:30am to 7:30pm

11:00am to 8:00pm

1:00pm to 10:00pm

Bilingual candidates must be able to read and write Spanish

Description:

Job Purpose

Provides front line, direct contact with customers when filing claims over the phone

Informs customers of the organizations products and/or services.

Primary Job Accountabilities/Responsibilities

Files claims by collecting pertinent information from customers

Answer routine questions and resolves basic problems, refers more difficult items to higher level team members for guidance

Follow standard screens/scripts to perform most tasks, the ability to navigate a computer- based system, maintain and update company records as needed

Process and determine coverage by reviewing forms and other applicable records

Maintain professionalism and effectively interact with all contacts, both internal and external

Maintain department quality standards and performs job duties as directed by supervisor

Basic Qualifications Required - Experience, Skills, and Knowledge:

High School diploma or GED equivalent

Minimum of 6 months of customer service experience (Call Center Preferred)

Other Requirements:

Excellent Customer Service skills

Excellent verbal and written communication skills

Basic problem-solving skills

Experience with Microsoft based programs and computer products

An acute attention to detail/accuracy and effective note taking/documenting skills

Must be able to handle/process high call volumes, at times while adhering to scheduled breaks/lunches in accordance business needs

Preferred Experience, Skills, and Knowledge:

Experience in similar customer service function or call center experience

Focus on Customers - Demonstrates professionalism when dealing with customers

Apply Functional Knowledge - Demonstrates an understanding of complex technical or functional information, products, and services

Demonstrate Resilience - Adjusts actions in response to shifting priorities and rapid change

Learn Continuously - Applies learning from past experiences and continuously seeks new information and asks questions

Demonstrates minimum typing speed of 35 words per minute

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