- We work in an INBOUND call center environment.
- We are surrently seeking to fill open shifts for weekends and evenings.
- This position is CUSTOMER SERVICE ORIENTED- this is not a sales focused role. (Although some sales calls will be handled, creating an opportunity for extra commission)
- Windstar will provide all the equipment you will need
- You must have access to a hard wired internet connection
- Please note: Although we work remotely, it is not a suitable replacement for dependent care.
- Conduct daily production work related to the processing of bookings in the systems and subordinate systems, with high level booking quality and accuracy.
- Process reservations, revisions, cancellations, booking notes and all aspects of the bookings using reservation system.
- Apply company policy effectively to bookings.
- Provide 180 degrees from Ordinary Guest Service through all lines of communication to our guests and clients in a professional and calm demeanor at all times.
- Act as the primary call and contact agent for all service related inquiries by phone, email and Windstar Website Chat agent contacts.
- Assist in the overall revenue goals of the Department by attempting to upsell or add value on all existing bookings.
- Perform sales call backup to Reservations in peak calls time, as directed by management.
- Adhere to company policy and procedure.
- Demonstrate a strong functional knowledge of the Windstar product.
- Advise supervisor of all problems and recommended resolution in a timely manner.
- Assist Guest's or Travel advisors in troubleshooting on MyWindstar or related external Windstar Systems.
- Other duties as assigned by management.
- Cruise or tour operations / reservations experience preferred but not required.
- Previous customer service experience preferred.
- Must be able to communicate in writing and verbally with professionalism, credibility and confidence. Present information in a positive and convincing manner.
- Capability to organize and manage multiple tasks simultaneously.
- Self-starter with excellent task management skills
- A basic understanding in all Microsoft Office programs.
-
service representative
1 week ago
First Bancorp Miami, United StatesSERVICE REPRESENTATIVE (TELLER) - DEERFIELD · Essential Functions: Accept cash items deposits, and complete regulatory forms and logs are required. · Verifies amounts on deposits and examines checks for endorsement. · Enters deposits in depositors' passbooks, if applicable, or ...
-
Client Service Representative
5 days ago
VCA Animal Hospitals, Inc. Miami, United StatesVCA Knowles Snapper Creek Animal Hospital is seeking a talented and experienced Client Service Representative with additional Veterinary Assistant skill set to join our team full time. We have opportunities available to offer flexible work hours, day Client Service, Representativ ...
-
Customer Service Representative
2 weeks ago
121 Florida Miami, United StatesBenefits:Company parties · Competitive salary · Dental insurance · Health insurance · Opportunity for advancement · Training & development · Vision insurance · Wellness resources · CUSTOMER SERVICE REPRESENTATIVE · Benefits · Competitive Compensation · Team Environment · Care ...
-
Field Service Representative
2 weeks ago
Schneider Electric Miami, United StatesField Service Representative - Miami · Job LocationsUS-FL-Miami · ID · Position Type · Full-Time · Job Description · Great people make Schneider Electric a great company. · Schneider's ASCO Field Service Technician play an impactful role within the organization. They provide prev ...
-
Customer Service Representative
1 week ago
Enterprise Holdings Miami, United StatesProvide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone. Meet and greet customers in a friendly and timely manner. Initiate rental contract based on customer reservations or on-the Customer Service Representati ...
-
Customer Service Representative
2 weeks ago
Fyzical - Little River Miami, United StatesIf you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Miami, FL, that is a perfect fit for youAs the first and last person our amazing ...
-
Patient Services Representative
2 weeks ago
West Gables Rehabilitation Hospital Miami, United StatesOverview: · West Gables Rehabilitation Hospital · *A joint venture with Select Medical* · Location: Miami, FL · Patient Services Representative (PSR) - Schedule Varies · Responsibilities: · The Patient Services Representative (PSR) is responsible for a variety of activities ...
-
Customer Service Representative
1 week ago
Talent Lab Partners LLC Miami, United StatesJob Summary: We are seeking a friendly, enthusiastic, and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients, assisting them with their inquiries, resol ...
-
Customer Service Representative
2 weeks ago
Globe Life:\ American Income Division: Serur-Hall Organization Miami, United StatesWe are looking for: · A Customer Service Representative, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best representatives are genuinely excited to help custo ...
-
Member Service Representative
1 week ago
Navy Federal Credit Union Miami, United States Full timeTo provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; a Member Service, Representativ ...
-
Customer Service Representative
2 weeks ago
Swatch Group Miami, United StatesJob description · Swatch Group (U.S.) Inc. is looking for a self-motivated and energetic individual with a passion for providing excellent Customer Service and support to our various watch brands such as Omega, Tissot, Longines, Hamilton, and Swatch. This is not your traditional ...
-
Customer Service Representative
1 week ago
Insight Global Miami, United StatesInsight Global's client is seeking Bilingual Customer Service Representatives to work onsite Monday - Friday in the Bayfront Park area for a 6 month contract to hire opportunity. Our client is a 3rd party insurance provider who provides coverage to people traveling international ...
-
customer service representative
2 weeks ago
Family Dollar Miami, United StatesFamily Dollar NW 7TH AVENUE [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash regi ...
-
Customer Service Representative
2 days ago
FastSigns Miami, United StatesBenefits:Flexible schedule · Free uniforms · Training & development · FASTSIGNS #172702 is hiring for a Customer Service Representative to join our team · Benefits/Perks:Competitive Pay · Paid Vacation and Holidays · Ongoing Training Opportunities · A Successful FASTSIGNS Cus ...
-
Customer Service Representative
1 week ago
Randstad North America, Inc. Miami, United StatesAre you looking to use your skills in a new Customer Service Representative position? This client is Hiring Now 3 must haves to be successful in job: Be able to multi task Work well with high volume of email correspondence Team player Job Descriptio Customer Service Representativ ...
-
Customer Service Representative
2 weeks ago
Northwood Miami, United StatesThe Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction. · Open and m ...
-
Customer Service Representative
2 weeks ago
A B Property Services, Inc. Miami, United StatesJob Type · Full-time · Description · About Us · Founded in 1987, Happy Floors is one of the nation's leading importer and distributor of premium ceramic flooring products and accessories. Headquartered in Miami, Florida, Happy Floors serves retail clients across the continenta ...
-
Member Services Representative
2 weeks ago
American Airlines Miami, United StatesAmerican Airlines - JobID: 72571 [Customer Service Representative] As a Member Services Rep at American Airlines, you'll: Set-up new loans in the FICS servicing system; Handle property tax/insurance policy issues and provide service to member questions regarding their property ta ...
-
Customer Service Representative
1 week ago
PrideStaff Miami, United States Temporary to HireCustomer Service Representative · We are seeking for a Customer Service to carry out the administrative management of internal and external clients assigned. · Among other roles and responsibilities: · •Management of incoming orders and documents required. · •Prepare needed d ...
-
Service Sales Representative
1 week ago
Tecta America Miami, United States** Tecta America Corporation** · ** Service Sales Representative** · Miami, FL 33166 · ***Tecta America South Florida - Doral, is looking for a top notch Sales Representative to join its team Tecta America is the largest and most respected commercial roofing contractor in the ...
Customer Service Representative - Miami, United States - Windstar Cruises
2 weeks ago
Description
OverviewAwarded World's Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world's best small ports and hidden harbors. Its three sailing yachts and three all-suite yachts carry just 148 to 342 guests and cruise around the world.
Our Mission: We imagine and deliver personalized and immersive experiences 180 degrees from ordinary
Our Vision: Enriching people's perspective through inspired travel
Our Values: Welcoming, Innovative, Now, Discipline, Serve, Teamwork, Authentic, Responsible
The Customer Service Representative is a REMOTE position responsible for servicing Windstar Cruises and products within our call center/contact center environment. This role services our Travel Advisors and Guests via Inbound and Outbound Calls, Email, Chat and other sources as assigned. Customer Service Representatives assist our Travel Advisors and Guests with existing reservations effectively with focus on appropriate service, efficiency, accuracy and completeness. Customer Service Representatives provide appropriate service and sales backup support to achieve goals and represent Windstar cruises as 180 degree from Ordinary.
This is a remote work environment with a base hourly wage plus incentive, work within the comfort of your own home
- "I appreciate the ability to work from home that many of my coworkers are well-traveled and respond quickly by phone and email. I get to be in touch with intelligent guests and agents from all over and together we craft dream trips they'll remember for life"
- "I really enjoy that everyone here is willing to help each other. Everyone here is beyond ordinary"
- "The support and understanding from upper management not just in our professional life, but personal life is amazing"
Full-time positions available to work remotely as long as you live in one of these states:
AR, AZ, CO, FL, LA, MN, TX, and WA.
Windstar Cruises is an Equal Opportunity Employer
Responsibilities