Customer Service Representative - Miami, United States - PrideStaff

Description

Customer Service Representative

We are seeking for a Customer Service to carry out the administrative management of internal and external clients assigned.

Among other roles and responsibilities:

· Management of incoming orders and documents required.

· Prepare needed documents to handle the orders.

· Update and manage the clients data base, including commercial conditions.

· Knowledge of the product, commercial conditions and market characteristics.

· Provide support to the salesforce regarding orders, invoices and documents.

· Advice the clients and salesforce, providing necessary information related to orders and commercial conditions.

· Respond to claims and complains of the client, providing solutions or transferring the claim to the right person, ensuring the resolutions and the client's satisfaction.

· Conduct a follow-up of pending invoices, giving support to the Commercial Area in the claim of non-paid invoices from the clients.

Requirements:

· Bilingual in English & Spanish

· Experience in similar position.

· SAP Knowledge is PLUS

· Authorized to work in US.

Compensation / Pay Rate (Up to): $ $20.00 Per Hour