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Lalande-de-Pomerol

    Customer Service Representative - Miami, United States - Northwood

    Northwood
    Northwood Miami, United States

    2 weeks ago

    Default job background
    Description

    The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

    • Open and maintain customer accounts by recording account information
    • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
    • Maintain financial accounts by processing customer adjustments
    • Recommend potential products or services to management by collecting customer information and analyzing customer needs
    • Prepare product or service reports by collecting and analyzing customer information
    • Contribute to team effort by accomplishing related results as needed


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