- Welcomes all new patients and assists in their orientation to the hospital. Answers routine and frequently asked questions. If unable to answer questions, refers specific questions/concerns to the appropriate team member.
- Demonstrates excellent communication and interpersonal skills including in-person, by phone or in-writing. Communication skills include being articulate, active listening skills, appropriate body language, being patient and polite.
- Assists with day-to-day functions, events and services that promote an excellent patient experience.
- Responsible for the distribution, collection and data entry of the hospital patient satisfaction survey. Rounds on patients daily to discuss patient experience with emphasis on the importance of survey completion and submission.
- Serves as patient ambassador in soliciting patient testimony of exceptional care and communicates staff compliments to staff and management. Ensures patients have the various internal and external methods in which to communicate a positive hospital experience.
- Identifies and understands patient concerns/complaints and is able to escalate to the appropriate department manager immediately. Provides service recovery, feedback and assurance that concerns have been resolved wherever appropriate. Demonstrates problem-solving skills to determine solutions to patients concerns. If unable to resolve, escalates concern to the appropriate leader.
- Provides testimony to leadership of safety stories including the good catches and the opportunities. Participates in hospital committees/activities such as Employee Engagement Committee, Patient Experience Committee, as requested. Assists in supporting patient focused service amenities.
- Must act in a professional manner in dress and conduct at all times.
- Maintains and enhances professional growth and development through participation in educational programs, current literature, in-service meetings and workshops.
- Performs other duties as requested.
- High School graduate or equivalent preferred.
- Previous experience within a healthcare customer service role preferred.
- Requires skills in report writing, problem solving and critical thinking.
- Requires computer literacy and the ability to utilize additional software programs as implemented.
- Requires experience assisting and serving a variety of diverse cultures and patient populations.
-
service representative
Found in: Lensa US P 2 C2 - 3 minutes ago
First Bancorp Miami, United StatesSERVICE REPRESENTATIVE (TELLER) - DEERFIELD · Essential Functions: Accept cash items deposits, and complete regulatory forms and logs are required. · Verifies amounts on deposits and examines checks for endorsement. · Enters deposits in depositors' passbooks, if applicable, or ...
-
client service representative
Found in: MyJobHelper US C2 - 4 days ago
VCA Animal Hospitals, Inc. Miami, FL , USA, United StatesVCA Knowles Snapper Creek Animal Hospital is seeking a talented and experienced Client Service Representative with additional Veterinary Assistant skill set to join our team full time. We have opportunities available to offer flexible work hours, day Client Service, Representativ ...
-
Customer Service Representative
Found in: Lensa US P 2 C2 - 4 hours ago
Globe Life:\ American Income Division: Serur-Hall Organization Miami, United StatesWe are looking for: · A Customer Service Representative, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best representatives are genuinely excited to help custo ...
-
Customer Service Representative
Found in: Lensa US 4 C2 - 4 days ago
TEAM Concepts Miami, United StatesWe have an immediate opening for a bilingual (English/ Spanish) Customer Service Representative in our Sales Department. Responsibilities include the following but not limited to: Maintaining a positive, empathetic, and professional attitude toward c Customer Service Representati ...
-
Customer Service Representative
Found in: Lensa US P 2 C2 - 22 hours ago
Windstar Cruises Miami, United StatesOverview · Awarded World's Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world's best small ports and hidden harbors. Its three sailing yachts and three all-suite yachts carry just 148 to 342 guests and cruis ...
-
Customer Service Representative
Found in: Lensa US P 2 C2 - 4 hours ago
Northwood Miami, United StatesThe Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction. · Open and m ...
-
customer service representative
Found in: Lensa US 4 C2 - 4 days ago
Family Dollar Miami, United StatesFamily Dollar NW 27TH AVENUE [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash reg ...
-
Customer Service Representative
Found in: Lensa US P 2 C2 - 4 hours ago
GA Telesis Miami, United StatesGA Telesis is the leading provider of integrated services in the commercial aviation industry. Through the GA Telesis EcosystemTM, the Company is distinctly positioned, across six continents, to leverage its resources to create innovative solutions for its customers. Consisting o ...
-
Customer Service Representative
Found in: Lensa US 4 C2 - 6 days ago
Swatch Group Miami, United StatesJob description · Swatch Group (U.S.) Inc. is looking for a self-motivated and energetic individual with a passion for providing excellent Customer Service and support to our various watch brands such as Omega, Tissot, Longines, Hamilton, and Swatch. This is not your traditional ...
-
Customer Service Representative
Found in: Lensa US 4 C2 - 22 hours ago
transitionworksllc Miami, United States**Customer Service Representative (Mobile Services) Miami, FL** · Our client is a premier provider of targeted specialized insurance products in North America and selected other markets. They are looking for Customer Service Representatives to work in the Mobile Services Departm ...
-
Customer Service Representative
Found in: Lensa US P 2 C2 - 4 hours ago
121 Florida Miami, United StatesBenefits:Company parties · Competitive salary · Dental insurance · Health insurance · Opportunity for advancement · Training & development · Vision insurance · Wellness resources · CUSTOMER SERVICE REPRESENTATIVE · Benefits · Competitive Compensation · Team Environment · Care ...
-
Customer Service Representative
Found in: Lensa US 4 C2 - 6 days ago
Sesame Care Miami, United States???? **Privacy Notice** · **Customer Service Representative** · Miami / Operations / Full-time Were Sesame and were building a transformative platform that puts power back in the hands of people, not systems, so that everyone can access quality care at clear, upfront prices. We ...
-
Customer Service Representative
Found in: Lensa US 4 C2 - 5 days ago
Fyzical - Little River Miami, United StatesIf you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Miami, FL, that is a perfect fit for youAs the first and last person our amazing ...
-
Client Service Representative
Found in: Lensa US 4 C2 - 6 days ago
Care Resource Miami, United States** Client Service Representative** · **Job Category****:** Grants & Development **Requisition Number****:** CLIEN01216 Showing 1 location **Job Details** · **Description** · The Client Service Representative, CSR, is responsible for answering high volume of telephone inquiries ...
-
Customer Service Representative
Found in: Lensa US 4 C2 - 5 days ago
Visa Europe Miami, United States**Customer Service Representative (Portuguese / Spanish) - 2nd Shift** · Customer Service · Full-time · Date: Job Number: REF005412W **Company Description** · As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creativ ...
-
Customer Service Representative
Found in: Lensa US 4 C2 - 5 days ago
Visamiddleeast Miami, United States**Customer Service Representative (Portuguese / Spanish) - 2nd Shift** · Customer Service · Full-time · Date: Job Number: REF005412W **Company Description** · As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creativ ...
-
Customer Service Representative
Found in: Lensa US 4 C2 - 3 days ago
Visa Europe Miami, United States**Customer Service Representative (Portuguese / Spanish) - 2nd Shift** · Customer Service · Full-time · Date: Job Number: REF005412W **Company Description** · As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creativ ...
-
Customer Service Representative
Found in: Lensa US P 2 C2 - 6 days ago
PrideStaff Miami, United StatesCUSTOMER SERVICE REPRESENTATIVE · Essential Functions: · Responsible for: · •Performing the data entry, intake, tracking, processing and coordination of sales into the Company. · •Organizing documents, reports and other attachments related to funding applications into the Com ...
-
Customer Service Representative
Found in: Lensa US 4 C2 - 2 days ago
Enterprise Mobility Inc Miami, United States**Overview** · We are hiring immediately The Administrative Representative will provide a high level of customer service by assisting both internal and external customers, primarily over the phone, supporting their branch and rental needs. The Administrative Representative will g ...
-
Customer Service Representative
Found in: Lensa US 4 C2 - 22 hours ago
Imperial Dade Miami, United StatesOverview: · Imperial Dade, a leading North American distributor, has a Customer Service Representative role available in Miami, FL Join a strong and continuously evolving team that helps our business grow. If youre looking for your next opportunity, Imperial Dade is a great plac ...
Patient Services Representative - Miami, United States - West Gables Rehabilitation Hospital
Description
Overview:
West Gables Rehabilitation Hospital
*A joint venture with Select Medical*
Location: Miami, FL
Patient Services Representative (PSR) - Schedule Varies
Responsibilities:The Patient Services Representative (PSR) is responsible for a variety of activities related to the patient experience. The primary tasks include rounding on patients and communicating with them in a respectful manner, managing the patient satisfaction survey process, providing service recovery when needed, and collecting other positive feedback. Assists in activities that enhance the patient experience for patients, families and visitors. The PSR must be familiar with the policies and procedures so they can support patients. Additional responsibilities:
Bilingual: English/Spanish preferred
Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.
**Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.