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    body shop administrative support - Orlando, United States - Orlando Automotive LLC, Fountain Automotive LLC

    Orlando Automotive LLC, Fountain Automotive LLC
    Orlando Automotive LLC, Fountain Automotive LLC Orlando, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    This administrative position provides primary administrative support for the Body Shop Manager and department. Successful candidates must have excellent communication skills with a focus on customer satisfaction.

    Job Responsibilities:

    • Screen and route written, electronic mail and telephone calls, both internal & external
    • Set appointments, open and manage repair orders, create invoices and close them
    • Create and manage files in our (CCC) estimating system
    • Update customers throughout the repair process
    • Responsible for the Accounts Payables and Receivables for the department
    • Answer multiple phone lines in a courteous and professional manner
    • Greet customers as they enter the collision center
    • Data entry
    • Assist with other administrative duties as needed

    Requirements

    • Strong verbal and communication skills
    • Knowledge in MS Office Applications (Word, Excel, Outlook)
    • Attention to detail
    • Flexible hours
    • Excellent phone etiquette and customer service skills
    • Professional appearance and friendly, courteous disposition
    • Previous experience with CCC and CDK, Rome, Mitchell, Audatex, preferred
    • Experience in a dealership environment or Collision Center required

    Competencies:

    • Self-starter
    • Provide exceptional customer service to both internal and external customers
    • Effectively communicate and collaborate with fellow employees
    • Ability to multi-task
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