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Grandview Heights

    Customer Service Specialist at - Grandview Heights, United States - ESPGDL- Grandview

    ESPGDL- Grandview
    ESPGDL- Grandview Grandview Heights, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    About Us:

    Parents say British Swim School is quite simply the nation's leading swim school, and as we continue to expand the reach of our life-saving program, we'll always want to hear from fun-loving, service-minded individuals who might fit into our award-winning team

    The Position:

    At British Swim School, our Customer Experience team are known as Deck Ambassadors. This is a crucial poolside role – it's the role that manages the all-important first impression and then keeps it going by maintaining warm relationships with families and students throughout their time as a part of our extended "swim family."

    Your Typical Responsibilities:

    • Warmly welcoming new families and getting them off to a good start - getting to know the students and their parents.
    • Setting up the pool deck area before each shift.
    • Registering students for class and managing them in and out of the water between classes.
    • Managing and celebrating the move-up/graduation process, our birthdays, and other milestones both at the pool.
    • Posting photos and videos to social media in a fun and personal way.
    • Assisting our parents with questions they have about their schedule and the progress of their children.
    • Promoting referrals for new enrollments.
    • Supporting the aquatics team by being an active participant in the safety of our swimmers and assisting when needed with swimmers who need help during the lessons.
    • Testing the water to ensure water quality and temperature.

    What do we need from you?

    • An enthusiastic, warm, but assertive personality who really loves talking to people and developing positive, friendly relationships.
    • An understanding of the importance of sticking to a good structure and a willingness to enforce essential safety procedures and policies in a fun and gentle manner
    • The ability to multi-task and not lose your sense of fun.
    • A genuine desire to help us decrease drowning for both children and adults.

    What can you expect from us?

    • Flexible schedules - shifts between 4 to 5 hours; easy to schedule around other jobs or studies with highly competitive pay.
    • Being welcomed into a warm, fun culture with mission-driven managers who give back to the community and their staff.
    • The opportunity for growth in a business with massive expansion opportunities.
    • Structured, paid training (including first aid certification as needed).
    • Happy, laughing, singing KIDS.

    Available shifts and compensation: Available shifts all days except Sundays and Fridays. Compensation is $ $15.00/hour.

    About British Swim School of North Columbus: British Swim School of North Columbus is looking for an individual to join our team. Our ideal candidate is self-driven, motivated and trustworthy. Learn more about us at


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