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Payroll Support Representative
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Customer Support Representative
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CoinFlip Chicago, United StatesCoinFlip is a leading fintech company powered by cryptocurrency. The company operates the world's largest network of cryptocurrency ATMs by transaction volume with over 4,500 kiosks across 49 US states, Puerto Rico, Canada, Australia, New Zealand, South Africa, Italy, Panama, and ...
Customer Support Representative - Hoffman Estates, United States - Claire's
Description
Purpose of Role(an accurate and concise statement summarizing the overall purpose of the job and what it has to achieve)
Provide front-line support, information and resolution to both In-Store and Ecommerce customers that exceed customer expectations.
Main Responsibilities
(describe the key areas in which results must be achieved in order to fulfil the overall purpose of the job)
Research and resolve all customer inquiries through use of email, phone, letters, LiveChat and Social Media in a timely and professional manner.
Maximize time available to customers to resolve concerns the first time.
Obtain and examine all relevant information in order to assess validity of complaints and determine possible causes.
Provide customers information about our products and services.
Follow up on customer inquiries to customers and the field organization on a continual basis.
Communicate with Customer Service Supervisor and internal departments when a case requires escalation and immediate resolution.
Enhances organization reputation by accepting ownership for customer satisfaction.
Maintain database of customer interactions, recording details of inquiries, complaints, and compliments, as well as actions taken.
Provide information to other company departments following departmental practices and procedures.
Maintain and distribute gift cards for customers and field incentive programs.
Maintain compliance logs and accurate filing system for Customer Service communication documents.
Work in a team oriented atmosphere while independently managing own priority
workflow and responsibilities.
Provide operational support for special projects and other duties as assigned.
Decision Making
(describe how / what decisions are made and the accountability for making them)
Level of Decision Making:
(Indicate level here 2 )
Makes every day operational decisions to get the job done
Makes job function and tactical decisions that could affect others
Makes job function and strategic decisions that could affect the overall company
Relationship With Others
Include any other significant details below:
(what frequent internal & external contacts the role has with other roles and what is the purpose)
Internal:
(Indicate level here 3 )
Direct department and/or internal corporate contact only
Field and Corporate employee contact
Field and Corporate global employee contact
External:
( Does the role have contact with outside Vendors, Brokers, Consultants, etc. list % below)
Potential % of external contact 100% - Customers
Education and/or Certifications
(i.e. high school diploma required / bachelor's degree in HR required/ preferred, PHR Cert. preferred)
Essential Criteria
High school diploma or equivalent experience preferred
(list and describe the qualifications needed to perform the job at a competent level)
Qualifications:
Excellent telephone communication skills
Good oral and written communication skills
Good organizational skills
Sense of urgency with ability to work in a fast-paced and deadline- oriented environment
Experience: - 2 years' experience in retail, customer service, or office environment required
Demonstrated collaborative skills and ability to work well within a team
Knowledge:
Microsoft Office required
Skills / Abilities:
Flexibility and the ability to prioritize multiple assignments
Self-motivated with initiative and attention to detail
Frequent periods of walking required
Claire's is an equal opportunity employer committed to diversity, equity and inclusion and we encourage applications from members of all underrepresented groups, including those with disabilities.
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