Sales Support Representative - Wood Dale, United States - Aston Carter
Description
Description:
Answers incoming calls and emails in a professional and effective manner inbound calls)
Assist customers with their questions on the products and pricing
Entering orders promptly and accurately – this may include special or large volume projects orders a day. 1 line item to 70 line items)
Email - inbound emails would be between 30-40 a day
Servicing the East Coast mostly
Assisting with Architecture products, over 6,000 skew numbers
Managing backorders by proactively following up with relevant parties with updated lead time information.
Developing a strong understanding of their products and able to assist customers with product selection and basic trouble shooting.
Providing pricing and availability to customers, including quotes that require adherence to their Quality Management System (QMS ) procedures.
Investigating and resolving any issues or difficulties with a customer.
Providing invoice copies, proof of delivery (POD), and other supplemental order information.
Coordinating product literature and sample orders, as needed, with Sales Team.
Actively contributing during team meetings with project updates and customer feedback.
Assisting management team with special projects, reporting and problem analysis.
Skills:
Customer service, Microsoft office, Data entry, crm system, , erp, Order entry, Sales, Sales support, Customer support, Inbound call, Order processing
Additional Skills & Qualifications:
Must Haves:
1 year of professional office experince
Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Nice Haves:
Bachelor's Degree Strongly preferred (post high school education highly preferred)
ERP software (sage)
CRM software (Sugar)
Soft Skills:
Solution-oriented approach to customer service
Someone that takes initiative
Someone that asks good questions/gets curious
Must be team oriented with good problem solving, planning and organizational skills.
Attention to detail and solution oriented mindset
Multi-tasking
Experience Level:
Intermediate Level
About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.