Jobs
>
New York City

    Lab Operations Manager - New York, United States - Serendipity Labs

    Serendipity Labs
    Serendipity Labs New York, United States

    3 weeks ago

    Default job background
    Description
    About Serendipity LabsSerendipity Labs offers upscale workplace communities to its members from a cross section of industries.

    It does so through the superior service delivery of flexible workplace offerings such as private offices, team spaces, coworking memberships and venues for events and business meetings.

    With a growing national and international network, our flexible membership plans allow Members to work, meet and innovate in our inspirational settings in urban and suburban locations.

    By building on hospitality and coworking industry experience, Serendipity Labs understands how to exceed Member and Guest expectations.

    We are looking for candidates who are passionate about delivering upscale experiences and who want to run a business within this high growth, fast paced industry.

    Lab Operations Manager - Full-TimeDo you enjoy operations management and have a keen eye for detail? Are you great at managing teams and building a strong sense of community? Are you driven by the opportunity to build revenue and host Meetings & Events? All of this will help you craft and deliver our members' experience each day as a Lab Operations Manager

    Key Accountabilities:
    Meeting & EventsGenerating leads and effective management of the M&E pipeline.
    Leading the Lab Team to deliver an excellent end to end experience for M&E hosts and guests.
    Effective and speedy responses to leads, giving a great tour, and creating detailed proposals for prospects.
    Ensuring rooms are reserved in the systems and room time and services used are accurately billed for.
    Create catering partnerships for quality food and beverage offerings.


    Marketing & Community:
    Lead artist partnerships including, reaching out/vetting potential artists, curate installation/removal, and organizing/executing/marketing artist reception.
    Plan 2 Member events each month to foster community within the Lab.
    Plan and host 2-6 partnership events each month with outside organizations to increase brand awareness.
    Contribute social content to Central Marketing and oversee EC's production member newsletters.
    Act as a brand champion when networking with other local businesses and the community to generate brand awareness.
    Member ExperienceAssist with the staffing of reception during lab opening hours as needed.
    Be visible and always delighted to assist.
    Responsible for resolving member issues and escalating them when needed.
    Develop a rapport with Members to cultivate a warm professional environment and sense of community.
    Lab OperationsEnsuring the lab opening and closing checklists are completed and the lab is member ready at all times.

    Review and process monthly invoicing/billing to ensuring accuracy and follow up with delinquent accounts according to the AR process, escalating to the GM when necessaryManage the stock levels and ordering of consumables according to budget targets/controlling costsCreating/maintaining complete Member profiles in Office RNDFacilitating new member onboarding/orientationOversee and ensure that all areas of the lab are well presented at all timesEnsure that all operational systems are in working order and report issues to quickly resolveSales Process AssistanceBe able to conduct tours of the lab according to brand standardsRelay pertinent and helpful sales information to the assigned sales personAssist with closing non-resident membership opportunities and meeting and event bookings.

    Enter all Leads and Opportunities in Salesforce and maintain in real time throughout the sales process.
    Team ManagementEnsuring Experience Coordinators are fully trained on Lab operations and providing excellent customer service to Members and Guests.
    Be a coach for EC's when they have questions or are in need of additional training/support.
    Actively supporting professional growth of Experience Coordinators.


    Essential Knowledge, Skills, and Abilities:
    Minimum 1-2 years of experience as a Team Leader in a hospitality driven environment (hotels,retail). Ability to consistently deliver a high level of customer service.

    A keen attention to detail and ability to be proactive in support Team, Members, and GuestsThe ability to lead and delegate while holding Team Members accountable.

    Excellent organizational skills including the ability to prioritize and multitask.
    Ability to work with grace under pressure and demonstrate flexibility.
    Good basic IT knowledge and the ability to learn, use, and troubleshoot systems.


    Requirements:
    Reasoning, remembering, mathematics, appropriate language (written and verbal) ability.
    Support and interact with members, visitors and lab staffHearing
    • Ability to receive detailed information through oral and telephone communication.

    Talking
    • Clearly expresses ideas by means of spoken word.

    Ability to sit, stand, type and view a computer screen for extended periods of time (covers repetitive motions and vision)Ability to perform low impact physical tasks, such as use of stairs, stooping, walking, pushing, pulling, and lifting.

    Regular usage of stairs if required at the location.
    Satisfactory pre-employment D.O.T drug test.


    Perks & Benefits:
    Quarterly Bonus PlanCommission Potential80 % Paid Medical, Dental, Vision (Yearly Open Enrollment)50% Paid Short-Term and Long-Term DisabilityFlexible Spending Account (FSA) and Health Savings Account (HSA) which allows you to set aside pre-tax dollars to pay for qualified expensesPaid Parental Leave Policy401K -through TriNet & Empower Retirement ServicesEmployee Assistance Program (EAP)Commuter BenefitsStaff Discounts via TriNet Marketplace on hotel rates, car rentals and moreGenerous Paid Time Off, Sick Time and company paid holidaysEducational Assistance Program
    • Serendipity Labs encourages career advancement and provides resources for our employees looking to further their education in the form of tuition reimbursement.
    Employee Referral Program
  • Dupont

    Operations Lab Manager

    3 weeks ago

    Dupont Newark, United States OTHER

    En DuPont, trabajamos en cosas que importan, ya sea en proporcionar agua limpia a más de mil millones de personas en el planeta, producir materiales esenciales en los dispositivos tecnológicos cotidianos (desde smartphones hasta vehículos eléctricos) o proteger a los trabajadores ...

  • TL Jackson Construction, Inc

    Operations Manager

    3 weeks ago

    TL Jackson Construction, Inc York, United States

    **About Us**: · T. L. Jackson Construction ("TLJ") & General Construction Services ("GCS") are owned and led by Jed Beckman, President, and Amy Beckman, Controller. The Beckmans started GCS in 2019 and acquired TLJ in 2021. The company is headquartered in Loganville, Pennsylvania ...

  • Doceo

    Operations Manager

    3 weeks ago

    Doceo York, United States

    **Job Overview**: · **Responsibilities**: · **-**Strategic Planning: Develop and implement strategic plans to optimize warehouse operations, improve efficiency, and reduce costs. · - Process Improvement: Continuously analyze existing processes and identify areas for improvement. ...

  • SA Hospitality Group

    Operations Manager

    1 week ago

    SA Hospitality Group New York, United States

    **Position Reports to**:Director of Operations (DO) · This is an exempt position. · **Key Responsibilities/Accountabilities**: · ***Logistics** · - Assist in creating company policies that will benefit both the work force and the company and makes sure that they are adhered to · ...

  • The Winthrop Group

    Operations Manager

    1 week ago

    The Winthrop Group New York, United States

    **OPERATIONS MANAGER - Remote or On-site (New York City)** · **Key Responsibilities** · - Employee Communications and Administration_ · - Serve as point person, facilitating communications between Winthrop's vendors, employees, the leadership team, and clients, when appropriate · ...

  • Happy Socks

    Operations Manager

    1 week ago

    Happy Socks New York, United States

    At Happy Socks we have made it our mission to spread happiness everywhere, and you only have to spend a few minutes with us to realize how seriously we take it_ · We're currently looking for an **Operations Manager **to oversee various aspects of our operations in **North America ...

  • Arrow Security

    Operations Manager

    2 weeks ago

    Arrow Security Manhattan, United States

    **OPERATIONS MANAGER - SECURITY OPERATIONS - ARROW SECURITY NYC REGIONAL OFFICE** · New York, NY · **Position Summary** · As an operative of our company pledge to exceed client expectations, the **Operations Manager** manages staffing and scheduling of security officers for desig ...

  • Amazon Services LLC

    Operations Manager

    2 weeks ago

    Amazon Services LLC York, United States

    3+ years of employee and performance management experience · - Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience · - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays · Our WW Operations network delivers million ...

  • Newark SpringHill Suites by Marriott

    Operations Manager

    3 weeks ago

    Newark SpringHill Suites by Marriott Newark, United States

    Are you ready to advance your career to the next level? Are you a passionate hospitality professional? How about Hands on, energetic, and driven? **Tharaldson wants you** · - We provide a friendly, professional place to work and have fun, with opportunities for advancement and ca ...

  • Hit the Books

    Operations Manager

    1 week ago

    Hit the Books New York, United States

    **About HIT THE BOOKS** · Hit the Books ("HTB") aims to bring additional educational resources to underserved communities through a sports-based development approach, with tutoring and mentorship at its core and mixed martial arts as the 'hook' to get kids engaged in the program. ...

  • Morty

    Operations Manager

    1 week ago

    Morty New York, United States

    **About Morty**: · Morty is on a mission to revolutionize the outdated mortgage industry by letting people shop, compare, and close any mortgage option from any lender, completely online. Purchasing a home is the largest, most important financial transaction of most people's live ...

  • Romer Hell's Kitchen New York

    Operations Manager

    2 weeks ago

    Romer Hell's Kitchen New York New York, United States

    Compensation Type: Yearly Highgate Hotels: · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco ...

  • EquipSystems LLC

    Operations Manager

    3 weeks ago

    EquipSystems LLC New York, United States

    **THE COMPANY**: · EquipSystems is the leading provider of deep cleaning, disinfection, and reporting services for healthcare equipment. Our clients include hospitals, hospital systems, nursing homes, ambulatory surgery centers, and dialysis centers. We have offer opportunities i ...

  • Hilton Garden Inn Times Square Central

    Operations Manager

    1 week ago

    Hilton Garden Inn Times Square Central New York, United States

    Compensation Type: Yearly Highgate Hotels: · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco ...

  • Hit the Books

    Operations Manager

    1 week ago

    Hit the Books New York, United States

    **About HIT THE BOOKS** · Hit the Books ("HTB") aims to bring additional educational resources to underserved communities through a sports-based development approach, with tutoring and mentorship at its core and mixed martial arts as the 'hook' to get kids engaged in the program. ...

  • Hilco Global

    Operations Manager

    3 weeks ago

    Hilco Global New York, United States

    Job Description: · IPv4.Global by Hilco Streambank is continuing to disrupt the IPv4 market. We need someone to lead our operations team. This person will oversee our team of Transfer Analysts as they support clients in completing IP address transactions, and maintaining our 10/1 ...

  • Arrive

    Operations Manager

    3 weeks ago

    Arrive New York, United States

    Operations Manager · **TITLE**: Operations Manager · **HOURS**: Full-Time · **LOCATION**: New York, New York · **COMPENSATION**: Salary · **Arrive** is changing the way wellness works. We operate as a co-working fitness + wellness space with an elite team of members that rent spa ...

  • Marriott International, Inc

    Operations Manager

    2 weeks ago

    Marriott International, Inc New York, United States

    **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** W New York - Times Square, 1567 Broadway, New York, New York, United States VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Management · **JO ...

  • Mēdüzā Mediterrania - New York

    Operations Manager

    3 weeks ago

    Mēdüzā Mediterrania - New York New York, United States

    Introducing Mēdüzā Mediterrania, an extraordinary culinary journey inspired by the timeless allure and captivating essence of the Mediterranean. At Mēdüzā, time slows as vibrant Mediterranean traditions blend with old-world habitats. We dedicate every moment to celebrating the be ...

  • Hard Rock Cafe

    Manager - Operations

    1 week ago

    Hard Rock Cafe Atlantic City, United States

    Overview: · Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops, Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Ro ...