Jobs
>
Sales Manager
>
Doral

    Sales Manager - Doral, United States - DOUBLETREE BY HILTON MIAMI ARPT CONVENTION CTR

    DOUBLETREE BY HILTON MIAMI ARPT CONVENTION CTR
    DOUBLETREE BY HILTON MIAMI ARPT CONVENTION CTR Doral, United States

    3 weeks ago

    Default job background
    Description

    SALES MANAGER JOB DESCRIPTION

    DEPARTMENT:
    Sales & Marketing


    REPORTS TO:
    Director of Sales & Marketing


    STATUS:
    Exempt

    JOB SUMMARY
    This position is responsible for all SMERF, Government, and Entertainment group inquiries to
    maximize room, F&B banqueting revenue & utilization of meeting space. The role is responsible for the
    development and performance of all sales activities in assigned markets. Listen to customer needs, analyze
    the information, and create tailored proposals while negotiating and closing sales and meeting/exceeding
    sales targets.

    QUALIFICATION STANDARDS

    Education & Experience:

    • 4-year bachelor's degree preferred.
    • 3-4 years of previous hospitality sales experience with large groups.
    • Previous experience in the role of Group Sales Manager is a must.
    • Ability to communicate with proper grammar in English with guests/visitors and hotel personnel to their understanding.
    • Spanish as a second language is a plus.
    • Ability to provide legible communication.
    • Ability to compute basic mathematical calculations.
    • Knowledge of Windows, Word/Excel.
    • Knowledge of the Sales & Catering management system Delphi is a must.

    Physical Requirements:

    • Ability to remain stationary at assigned post for extended periods.
    • Ability to be mobile/walk for lengths at a time.
    • Sedentary work, exerting up to 25 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.

    General Requirements:

    • Ability to input and access data on a computer.
    • Ability to promote positive relations with all telephone callers.
    • Ability to ascertain callers' needs and comply with such to ensure caller's satisfaction.
    • Ability to be a clear thinker who can remain calm in pressure situations.
    • Ability to focus attention on details, be well organized and follow up.
    • Ability to maintain confidentiality of guest information and designated hotel data.
    • Ability to work with minimal supervision.
    • Ability to work cohesively with other departments as part of a team.
    DUTIES & FUNCTIONS

    Essential functions include but are not limited to:

    • Conduct site inspections for group business.
    • Works collaboratively with Brand GSOs, Convention Bureau, 3rd party intermediaries, and other hotel counterparts to drive revenue, ensure customer satisfaction, and increase market share.
    • Strive to achieve personal and hotel revenue goals.
    • Close the best opportunities for the hotel based on market conditions and hotel needs.
    • Use negotiating skills and creative selling abilities to close on business and negotiate contracts.
    • Interact with guests to obtain feedback on product quality and service levels.
    • Participate in training and other sales-related meetings as required.
    • Handles customer inquiries and acts as the on-property liaison for group sales within the pre-defined peak room parameters for Property sales.
    • Achieves group revenue goals by responding to incoming group/catering opportunities for the property that are within the pre-defined peak room parameters.
    • Understands the overall market (e.g., competitors' strengths and weaknesses, economic trends, supply and demand, etc.) and knows how to sell against them.
    • Closes the best opportunities for the property based on market conditions and property needs.
    • Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
    • Achieves group revenue goals by actively up-selling each business opportunity to maximize revenue opportunity.
    • Partners with the sales team to identify new group/catering business and achieve personal and property revenue goals.
    • Attends pre- and post-convention meetings to understand group needs and obtain feedback on the quality of the product (e.g., rooms, meeting facilities, and food and beverage), service levels, and overall satisfaction.
    • Provides accurate, complete, and effective turnover to Event Management.
    • Executes and supports Hilton's Customer Service Standards and hotel's Brand Standards.
    • Executes and supports the operational aspects of business booked (e.g., generating proposals, writing contracts, customer correspondence).
    • Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.
    • Solicit, book, and turnover group business across all SMERF, Government, and Entertainment markets.
    • Handles customer inquiries and leads requests for group business.
    • Demonstrates excellent selling skills, strong communication skills, and a detailed understanding of property operations, food and beverage, and planning.
    • Understand the overall market (e.g., competitors' strengths and weaknesses, economic trends, supply, and demand) and how to sell against them.
    • Verifies that business booked is within hotel parameters.
    • Understands and actively utilizes company marketing initiatives/incentives to close on business.
    • Processes business correspondence and creates contracts and other related booking documentation as required.
    • Understanding of group hotel revenue strategy, meeting room set-up types and capabilities, and sleeping room configurations and types.
    • Ensure method of payment, credit card, and or billing policies and procedures are upheld.
    • Respond to customer trends, needs, issues, comments, and problems to ensure a quality experience and enhance future sales prospects.
    • Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
    • At all times present and maintain high standards of communication, both written and verbal, to the client.
    • To maintain an effective and organized filing on all confirmed bookings.
    • To co-operate with the other departments to ensure a harmonious working environment & maximize efficiency.
    • To initiate introductory calls during the file turnover process
    • Performs other duties, as assigned, to meet business needs.
    Building Successful Relationships


    • Develop relationships with existing and new customers to enable future bookings through sales calls, entertainment, FAM trips, trade shows, etc.
    • Develops relationships within the community to strengthen and expand the customer base for group/catering sales opportunities.
    • Partners with Event Management and/or Operations in providing a customer experience that exceeds the customer's expectations.
    • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and verifying their satisfaction before and during their program/event.
    • Implements the brand's service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.
    • Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Hilton.
    Regular attendance in conformance with the standards, which may be established from time to time, is
    essential to the successful performance of this position.

    Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

    Work may require evening, night, holiday, or weekend assignments.
    We're anequal opportunity employer.

    All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

    #J-18808-Ljbffr
  • Ares Richmedia

    Sales Manager

    6 days ago

    Ares Richmedia Doral, United States

    En ARM Training, el equipo de ventas es el motor que impulsa el alcance de clientes a nivel global. Buscamos un gerente de ventas calificado que pueda ayudar a mantener este motor en funcionamiento con sus propias habilidades de ventas, así como con el liderazgo y motivación. El ...

  • Proctorway LLC

    Regional Sales Manager

    5 days ago

    Proctorway LLC Doral, United States

    general: · Deberes: · - Desarrollar e implementar planes estratégicos de ventas para lograr los objetivos de la empresa y ampliar la base de clientes. · - Liderar un equipo de representantes de ventas para lograr los objetivos de ventas. · - Analizar datos de ventas para proporci ...

  • LG electronics

    District Sales Manager

    3 weeks ago

    LG electronics Doral, United States

    LG's Mission is to be #1 by creating a better life for our customers. At LG we make products and services that make lives better, easier, and happier through increased functionality and fun. Put simply, we offer the latest innovations to make "Life Good" As a global leader, we st ...

  • Promo International Inc

    Sales Development Manager

    4 days ago

    Promo International Inc Doral, United States

    Promo International Inc – Sales Development Manager - HBA · This role is based in the Miami area: Spanish fluency is required · About Promo International Inc · Promo International is involved in all levels of distribution and management of FMCG internationally. We have the capab ...

  • Harmony Plus Inc.

    Sales Manager

    3 weeks ago

    Harmony Plus Inc. Doral, United States

    Staffing Company is looking for a Sales Manager to join our team at our office located in Doral. The Sales Manager is responsible for setting department goals, understanding the importance of building and maintaining relationships, overseeing the budget, motivating the team, and ...

  • Collabera

    Sales Manager

    1 week ago

    Collabera Doral, United States

    · Home · Search Jobs · Job Description · Sales Manager · Contract: Miami, Florida, US · Salary: $ Per Annum · Job Code: · End Date: · Days Left: 29 days, 3 hours left · Apply · Position: · Commercial Charter Sales Manager · Type (Contract, C2H, Perm): · Permanent · L ...

  • Airbus

    Sales Manager

    2 weeks ago

    Airbus Doral, United States

    Job Description: · Job Summary: · NAVBLUE, an Airbus Company, is currently seeking a Sales Manager to join our growing team. The Sales Manager is responsible for an assigned territory and/or portfolio of customer accounts, with medium potential of development and/or medium exis ...

  • KIDStrong Enterprises LLC

    Sales Manager

    3 days ago

    KIDStrong Enterprises LLC Doral, United States

    Looking for an individual with sales experience. This position will be mostly making outbound phone sales calls to provided leads. This position requires approximately 100 outbound calls daily. No Cold Calling required. · The sales manager plays an important role in accelerating ...

  • Dice

    Sales Manager

    6 days ago

    Dice Doral, United States

    Dice is the leading career destination for tech experts at every stage of their careers. Our client, Brooksource, is seeking the following. Apply via Dice today · Title: Sales Manager - UPS Systems · Client: Critical Power Company · Location: Miami, FL · Onsite Requirements: ...

  • Smartrooms Inc

    Sales Manager

    1 week ago

    Smartrooms Inc Doral, United States

    The mission of Smart Rooms Company is to bring happiness to people through project management related to the tourism sector, following these values: · WOW: · We love originality and strive to surprise in every detail. We work from creativity, active marketing, and continuous in ...

  • Paramount Pictures

    Sales Manager

    1 week ago

    Paramount Pictures Doral, United States

    Press Tab to Move to Skip to Content Link · Select how often (in days) to receive an alert: · WFOR-TV CBS 4 and WBFS-TV 33, the CBS O&O property in the #18 DMA of Miami, FL are seeking a dynamic, positive minded, multifaceted, and motivated Sales leader The Sales Manager primary ...

  • Harmony Plus Inc.

    Sales Manager

    6 days ago

    Harmony Plus Inc. Doral, United States

    Job Description · Job Description · Staffing Company is looking for a Sales Manager to join our team at our office located in Doral. The Sales Manager is responsible for setting department goals, understanding the importance of building and maintaining relationships, overseeing ...

  • PRTNR Recruiting

    Sales Manager

    6 days ago

    PRTNR Recruiting Doral, United States

    Job Description · Job Description · A growing Women's Resort/Swimwear brand is seeking a Sales Manager, to be the forefront of the company's global sales efforts, with a primary focus on building the brand's presence throughout North America. Your role encompasses a wide range ...

  • SkyhighCV

    Sales Manager

    3 weeks ago

    SkyhighCV Doral, United States

    As Sales Manager, you will be responsible for the planning and delivery of airline sales revenue · You'll work directly with the US sales team to drive sales revenue and establish strong · industry relationships across the assigned territory. · Responsibilities · Contact agenci ...

  • DSV - Global Transport and Logistics

    Sales Manager

    6 days ago

    DSV - Global Transport and Logistics Doral, United States

    DSV - Global transport and logistics · In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' ent ...

  • IHG

    Sales Manager

    1 week ago

    IHG Doral, United States Full time

    **Your web browser (Chrome 94) is out of date.** · **Sales Manager (Full-time) | InterContinental Miami Downtown** · **Hotel Brand:** InterContinental Hotels · **Location:** United States, Florida, Miami · **Hotel:** InterContinental - Miami (MIAHA) · **Job number:** R194595 · * ...

  • American Income Life

    Sales Manager

    2 weeks ago

    American Income Life Doral, United States

    Join Our Team as a Sales Manager - Enjoy Location Freedom and Unlimited Growth Opportunities · Are you a driven professional with a passion for customer service and sales? Are you ready to elevate your career while enjoying the flexibility of remote work? Look no further We're s ...

  • Wellington Executive Search

    Sales Manager

    6 days ago

    Wellington Executive Search Doral, United States

    Our client is an established and respected supplier of ingredients and specialty chemicals sold to manufacturers of food, beverage, nutraceutical, cosmetics, personal care products, and HI&I products. We are searching for a sales professional, based in · Georgia, Florida, or Ala ...

  • TM Hospitality Inc

    Sales Manager

    3 days ago

    TM Hospitality Inc Doral, United States

    Job Description · Job Description · Job Title: Sales Manager - Corporate Groups and Events · Company: · TM Hospitality · Location: · Doral, FL · Overview: TM Hospitality, a leading hospitality management company, is seeking an enthusiastic and results-driven Sales Manager to j ...

  • Homestead Community Pharmacy

    Sales Manager

    3 weeks ago

    Homestead Community Pharmacy Doral, United States

    Are you a results-oriented and driven sales professional with a proven track record of achieving sales goals? We're seeking an outside sales representative who can develop a sales strategy to build new and expand current customer relationships. We support our sales team with the ...