- Bonus based on performance
- Company car
- Competitive salary
- Free uniforms
- Opportunity for advancement
- Paid time off
- Vision insurance
- Recruit, hire and train new production technicians
- Generate sales from production technicians to up-sell and cross-sell
- Research strategies to further improve the customer experience
- Schedule calendar for production technicians
- Distribute work
- Develop standards and procedures
- Document customer service discussions and actions
- Maintain accurate records and files of documentation
- Provide sales goals and encouragement to achieve goals
- Manage budget and expenses
- Set and maintain all customer service procedures and policies
- Record, organize, and file customer interactions and profile/account changes
- Provide resources for quality customer service
- Implement customer service strategies to improve quality of service
- Address and resolve team and customer conflicts
- Anticipate and resolve customer service issues
- Maintain a professional workspace and workflow
- Evaluate production technicians performance
- Excellent customer care and focus; ability to assess customers' needs and provide answers, paths, troubleshooting help, or methods for a positive customer experience
- Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner
- Able to multitask, prioritize, and manage time efficiently
- Encouraging to team and staff; able to mentor and lead
- Excellent verbal and written communication skills
- Self-motivated and self-directed
- Comfortable in both a leadership and team-player role
- Creative problem solver who thrives when presented with a challenge
- Focused on customer service
- High school degree or equivalent; Bachelor's degree in business administration, business, or related field preferred
- Previous experience in customer support, client services, sales, or a related field
- Excellent at communicating over the phone and handling phone systems
- Basic computer skills and experience with tracking and recording call information, filing documents, or updating customer profiles/accounts.
- Able to concentrate on multiple problems at once
- Excellent time management and prioritization skills
- Ability to answer phone, listen actively, relay information, and type basic information simultaneously
- Customer-focused for a positive customer experience and resolution
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Guest Services Manager
1 week ago
The Press Hotel / UNION Portland, United States_"I've learned that people will forget what you said, people will forget what you did, but _**people will never forget how you made them feel.**_" - Maya Angelou_ · - Do you enjoy finding ways to make someone's day great and making them feel welcomed? · - Do you enjoy leading a t ...
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Irrigation Service Manager
3 weeks ago
Thirsty Turf Irrigaton, Inc. Portland, United States**Service Manager** · **The Role**: The Service Manager (SM) ensures the overall success of the Service Department from developing and adhering to annual budgets and managing the full schedule of client services, all the way down to the details of the field notes on each invoice. ...
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Manager Regional Services
5 days ago
Terracon Consultants, Inc. Portland, United States**Job Description**: · **General Responsibilities**: · Manage services with a team of employees responsible for the execution of an operational segment. Provide direction and support Project Managers in the execution of services on a National Level in support of Brownfield Planni ...
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Customer Service Manager
5 days ago
SkillDemand Portland, United States**Responsibilities**: · **Relationship Management**:Establish and maintain strong relationships with clients. Research, gather, document, and validate client process flows and business rules to ensure accurate understanding and alignment. · **Process Optimization**:Continuously a ...
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Junior Service Delivery Manager
3 weeks ago
Titan Ventures Portland, United StatesAt NTT DATA Business Solutions, we are more than just a company - we are a team of innovative and passionate individuals who specialize in creating value-added SAP solutions and guiding our clients on their journey to becoming an intelligent enterprise. Our clear focus is on SAP ...
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Senior Manager, Service Center 1
1 week ago
XPO New Columbia, United States Full timeSolutions driven success. · XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to le ...
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Nursing Service Management
3 days ago
Stellar Enterprises Cedar Hills, OR, United States FreelanceCedar Hills, OR based Deutsche Fachpflege Gruppe provides care for individuals who require non-clinical intensive care. Our clients - young or old - are cared for in their own homes or in modern living communities by our professional and highly motivated nursing staff. The qualit ...
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beBee Handyman Oregon, MO, United States FreelanceI am in need of an Elder Care service with the following characteristics in Oregon, MO:Who is the service intended for? · Elderly person (not dependent), dependent elderly person · What type of pathologies does the person have? · Arthritis or osteoarthritis, diabetes · What is th ...
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Service Manager
1 week ago
Jubitz Portland, United StatesJubitz Corporation has been named a 2023 Top Workplace by the Oregonian Media Group, our 6th year in a row Jubitz Service Center is hiring a full-time Service Manager The Service Manager of the Diesel Automotive Center plays a crucial role in the e Service Manager, Manager, Custo ...
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Service Manager
5 days ago
The Goodyear Tire & Rubber Company Portland, United StatesService Manager - Portland, OR · Date: Apr 23, 2024 · Location: · Portland, OR, US, 97203 · Company: Goodyear · Job Req ID: JR · Goodyear. More Driven. · IMMEDIATELY HIRING - APPLY TODAY · We are a service and retreading market leader with over 200 Commercial Tire Centers and Tr ...
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Service Manager
1 week ago
Sonsray, Inc. Portland, United StatesWhat do we do? At Sonsray, we're in the business of moving mountains. Sonsray supports the construction, transportation, and agriculture industries. We are the largest CASE Construction Equipment dealership on the West Coast. Sonsray provides compreh Service Manager, Manager, Mec ...
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Service Manager
2 weeks ago
Goodyear Tire & Rubber Company Portland, United StatesAs a Service Manager you will be responsible for managing the service department including the team and equipment at a Goodyear Commercial Tire & Service Center. You will also be responsible for assisting technicians in daily work routines and ensuri Service Manager, Manager, Ret ...
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Service Manager
1 week ago
Mill Creek Residential Portland, United States**_Welcome to Mill Creek We're glad you're here_** **_At Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process._** **_ ...
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Service Manager
1 week ago
George Gee Automotive Portland, United StatesGenesis of Portland, located in SW Portland, is seeking an experienced Service Manager to join our team. Our dealership is the only Genesis dealership in Oregon and offers an exceptionally rare opportunity for explosive growth with our service business. · Are you passionate about ...
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Service Manager
1 week ago
Jubitz Portland, United StatesJubitz Corporation has been named a 2023 Top Workplace by the Oregonian Media Group, our 6th year in a row · Jubitz Service Center is hiring a full-time Service Manager The Service Manager of the Diesel Automotive Center plays a crucial role in the efficient operation of the repa ...
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IT Service Manager
2 weeks ago
Ledgent Technology Portland, United StatesPosition Title: IT Service Manager · Employment Type: Full-Time, Direct Hire · Location: Hybrid - Bend, OR (MUST reside locally) · Compensation: Salary DOE and Education, Plus Annual Bonus (Range: $100,000 - $140,000) · Benefits: PTO, 100% Health Benefits for Employees, Retiremen ...
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Service Manager
2 weeks ago
Goodyear Portland, United StatesGoodyear - Portland, OR [Department Supervisor] As a Service Manager at Goodyear, you'll: Manage the service department; Assist Center Manager in achieving sales, units, and profited budgeted objectives; Assist with hiring, training, and managing associates; Communicate specific ...
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Service Manager
2 weeks ago
Fairfield Residential Portland, United States**** · Service Manager page is loaded **Service Manager** · **Service Manager** · locationsPortland, Oregon · time typeFull time · posted onPosted 30+ Days Ago · job requisition idR · **$1,000 Sign-On Bonus*** · Fairfield Residential is looking for a · **Maintenance Service ...
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Service Manager
3 weeks ago
Engineered Transportation International Portland, United States** Service Manager** · **Job Category****:** Service **Requisition Number****:** SERVI02070 Showing 1 location **Job Details** · **Description** · **POSITION SUMMARY**: To manage internal personnel and operations in a manner that provides for the optimization of resources and ...
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Service Manager
2 weeks ago
Sonsray Inc. Portland, United States**Company Overview:** · **Sonsray Inc.** is privately owned and operated company. From the borders of Mexico to Canada we cover, Arizona, California, Nevada, Oregon and Washington making us the largest **CASE** CNHi Construction Equipment Dealership and **Thermo King** transport ...
Customer Service Manager - Portland, United States - SERVPRO of Southwest Portland
Description
Job Description
Job DescriptionBenefits:Customer Service Manager Job Summary
The customer service manager is responsible for managing Production Technicians and monitoring their performance while still providing excellent service to the customer. In this role, you will schedule Production Technicians, resolve emergency issues, provide training for new employees, and handle service issues beyond Production Technicians capability. You will also be required to meet all customer and company expectations.
Customer Service Manager Duties and Responsibilities
Customer Service Manager professionals in Portland
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Rami Krayem
Senior Product Manager
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Phoebe Robinson
retail