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Account Manager - Los Angeles, United States - Ardmore Home Design, Inc.
Description
About the CompanyArdmore Home Design (AHD), founded in 2008, is a privately-owned, fast-paced, entrepreneurial company where we value people with strong skills to make our products and processes better every day.
We design, sell and distribute luxury home décor to interior designers as well as boutique/luxury retailers globally.The AHD family of wholesale brands includes Made Goods (flagship furniture made from unique materials); Pigeon & Poodle (home and bath accessories); Blue Pheasant (handcrafted tabletop products) and Thucassi (artisanal candles and fragrances).
About the RoleWe are seeking an experienced and results-driven
Account Manager
to join our team. This candidate will play a pivotal role in maintaining and expanding our relationships with clients. The role requires someone who enjoys providing exceptional account support, is able to multi-task and highly detail-oriented.
The role is responsible for working directly with our customers, to provide product and service information and resolve product and service inquiries.
Occasional travel to trade shows may be required.What you can do for us:
Cultivate and nurture strong relationships with existing clients.
Identify and pursue opportunities for account expansion and upselling.
Maintain a deep understanding of our product range and industry trends.
Collaborate with internal teams to resolve any issues related to orders and deliveries.
Attract potential customers by responding professionally to product and service questions; providing information about other products and value-enhancing services.
Develop and maintain client relationships through follow up and interaction with client and sales rep.
Complete follow up communications with clients on order and payment status.
Resolve product or service issues by clarifying customer concerns through identifying the cause; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; and following up to ensure full resolution.
Maintain financial accounts by processing customer adjustments.Provide insights and recommendations of potential products or services to management by collecting customer information and analyzing customer needs.
Identify opportunities and related risks; assess situation and propose action
Collaborate with the sales team to understand client needs and create tailored ecommerce solutions
Manage the fulfillment process, ensuring orders are processed accurately and on time.
Liaison to warehouse contacts insuring timely issue resolution in areas of total inventory, substitutions, and fulfillment.
Track and manage customer sample requests to hit critical meeting dates.
Acts as link of communication between key buyers and internal teams
Able to navigate multiple customer web portals
Has experience processing orders and managing data via EDI platforms
Proactively evaluates and confirms customer needs on an ongoing basis
Communicates with internal departments to ensure order is processed and shipped following customer guidelines
Qualifications:
Detail-Oriented with excellent organizational and problem-solving abilities.
Ability to thrive in a fast-paced dynamic work environment.
Some college studies with a Business major or equivalent
Strong experience in managing account relationships via phone and email
Proficiency with Microsoft products including Word, Excel and Outlook
Positive attitude towards client interaction with problem solving focus
Strong attention to detail and documentation skills
Desire to listen, analyze data and resolve conflict
Experience working with ERP system (such as X3) a strong plus
Why AHD?
We believe every employee should be rewarded fairly for a job well done As an AHD employee, you will enjoy comprehensive healthcare coverage including medical, vision and dental care.
Your financial well-being will be supported through our 401(k) retirement investment plan. Moreover, we offer a challenging & rewarding professional work environment.The AHD total package includes:
Medical
Dental
Vision
401(k) Retirement with up to 6% employer contributions
Paid Vacation Time
Paid Holidays
Consistent work/life balance
No weekends and for wholesale distribution business (no manufacturing)
Relaxed and collaborative work environment
Up to 6% 401k employer contributions
Amazing benefits and wellness programs
Training and career development opportunities
Compensation
Starting base pay:
$ $25.00 per hour. Exact compensation may vary based on skills, experience, and location.
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