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    PC Network Support Technician 2 - Los Angeles, United States - Northrop Grumman

    Northrop Grumman
    Northrop Grumman Los Angeles, United States

    2 days ago

    Northrop Grumman background
    Description
    At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.
    NG- Military Internship Program Description:

    As one of the largest global security companies in the world, Northrop Grumman is proud to help our nation's military personnel make the transition to civilian careers. Approximately 1/4th of Northrop Grumman's 90,000 employees self-identify as veterans, and more than 1,600 are reservists.

    The Northrop Grumman Military Internship Program (NG-MIP) is an approved SkillBridge Program under Dept. of Defense Instruction The NG-MIP program is an opportunity for transitioning service members to gain valuable civilian work experience through an individual internship during their last 6 months of service, for up to 180 days. The Northrop Grumman Military Internship Program is open to all ranks and experience levels. SkillBridge participants are not eligible for compensation from Northrop Grumman, as they continue to receive military compensation and benefits as active-duty service members.

    Responsibilities for this internship position are:

    Northrop Grumman Corporation (NGC) has developed the Northrop Grumman - Military Internship Program (DoD SkillBridge) utilizing the DoDI guidance for SkillBridge. During this program the service member will be on-site at his or her host company performing an individual internship in an entry to mid-level career type role. The service member will be on the job training supporting a work schedule equivalent to 40hrs per week. Outlined below are the Goals, Objectives, and Outcomes for the program.
    • Goals - Provide transitioning service members fellowship-style job skills training during the last portion(s) of their military commitment. This program is specifically designed to offer internships that result in the potential to transition to a full-time opportunity as the conclusion of the training. Interns will serve as a pipeline for high-speed, motivated military candidates into NGC.
    • Objectives - Service Members who complete the Intern program will be highly-trained, capable, future employees that align to the specific needs of the organization and are prepared to meet the NG mission "Defining Possible" on Day 1. This program provides a comprehensive internship experience including professional development, networking with leadership, and training specifically focused on NG leadership principles, company history, customer/stakeholder engagement, product and service overview, and core job responsibilities.
    • Outcome - Offer transitioning service member a rewarding opportunity to join the Northrop Grumman team.
    DoD SkillBridge Eligibility:
    • Has served at least 180 days on active duty
    • Is within 12 months of separation or retirement
    • Will receive an honorable discharge
    • Has taken any service TAPS/TGPS
    • Has attended or participated in an ethics brief within the last 12 months
    • Received Unit Commander (first O-4/Field Grade commander in chain of command) written authorization and approval to participate in DoD SkillBridge Program prior to start of internship.
    Job Description:

    Northrop Grumman's Chief Information Office is seeking a well-qualified Desktop PC Network Support Technician 2 / PC Network Support Technician 3 for classified government programs. This position is located in Northridge, CA.

    **This position may be filled by either an PC Network Support Technician level 2 OR a PC Network Support Technician level 3 based on the qualifications listed.**

    Individual will perform the following duties on a day-to-day basis in support of the program.
    • Provides technical support for computers and associated networks.
    • Installs, troubleshoots, services, and repairs personal computers, related PC software, telephones, cables, and connectors. Connects personal computers and terminals to existing data networks. Performs basic PC setups.
    • Instructs and assists users in the use of personal computers and networks. Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases. Maintains trouble logs.
    • Completes paperwork and other tasks needed to satisfy Security requirements. Follows all Security regulations, guidelines, and processes regarding the installation, maintenance, and retirement of PCs and PC-related hardware and software. Works with Security to remediate classified data spillage incidents.
    • Coordinates with users, IT staff, server administrators, network engineers, and customer and IT management.
    • Reviews the trouble ticket queue to identify issues that need to be addressed. Works through the ticket queue without intervening management direction (self-motivated). Resolves tickets within established SLAs. Raises issues that require management attention or involvement.
    • Establishes and maintains high levels of customer satisfaction according to defined objectives while adhering to established policies.
    • Works with system administrators and other staff to resolve support issues, escalating where appropriate.
    • Participates in new installations, testing and special projects as needed.
    • Spends significant portions of the day away from the desk supporting users and moving equipment.
    • Exhibits good communication skills, an energetic approach, and patience with customers.
    • Lift equipment weighing up to 40 pounds.
    • Work after hours and weekends as needed.
    The selected candidate should thrive in a fast-paced work environment with high expectations, significantly diverse assignments, and collaborative/team settings across all levels.

    Basic Qualifications for a PC Network Support Technician Level 2:
    • High school diploma (or equivalent) and 2 years of experience OR Associate's degree and 0 years of experience.
    • Must have IAT Level II certification (ex: Security+ CE) or greater or ability to obtain with 6 months of start date.
    • Candidates must have a current DOD Secret Security Clearance (or higher) to include a closed investigation date completed within the last 6 years OR must be enrolled in the DOD Continuous Evaluation (CE) Program, in order to be considered
    • Candidates must have the ability to obtain, and maintain, access to Special Programs as a condition of continued employment
    • Must have experience with Microsoft products such as Windows Desktop OS, Office Product Suite.
    Basic Qualifications for a PC Network Support Technician Level 3:
    • High school diploma (or equivalent) and 4 years of experience OR Associate's degree and 2 years of experience OR Bachelor's degree and 0 years of experience.
    • Must have IAT Level II certification (ex: Security+ CE) or greater or ability to obtain with 6 months of start date.
    • Candidates must have a current DOD Secret Security Clearance (or higher) to include a closed investigation date completed within the last 6 years OR must be enrolled in the DOD Continuous Evaluation (CE) Program, in order to be considered
    • Candidates must have the ability to obtain, and maintain, access to Special Programs as a condition of continued employmentMust have experience with Microsoft products such as Windows Desktop OS, Office Product Suite.
    Preferred Qualifications:
    • Bachelors of Science or other technical based degree
    • IAT Level II certification (ex: Security+ CE) or greater
    • CompTIA A+ or Network+ Certification
    • Proficiency in remote administration and troubleshooting of desktop PCs, Visio, PowerShell
    • Experience in Active Directory configuring user and computer accounts
    • Cross-platform experience (i.e. two or more: Windows, Linux, Solaris, OSX, UNIX, etc.)
    • Experience supporting VMware VDI (Virtual Desktop Infrastructure)
    ESCSO
    ESMilIntern

    Salary Range: $48,600 - $81,000
    Salary Range 2: $57,800 - $96,300

    The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.

    Employees may be eligible for a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.
    The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.

    Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit . U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.
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