- Provide a positive customer experience.
- This is an on-site position. Remote work is not possible.
- Image computers using WDS.
- Migrate user from current machine to new machine.
- Install and or deploy printers and software.
- Handle Tier 1 help desk escalations through tickets or phone.
- Follow up on outstanding requests in a timely manner and ensure the issue has been resolved.
- Create accounts and configure hardware as part of on-boarding process.
- Manage and monitor internal assets to ensure accurate inventory records.
- Ask questions to determine nature of problem and walk customer through problem-solving process.
- Install, modify, and repair computer hardware and software.
- Report / Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Install computer peripherals for users.
- Regular and predictable attendance.
- Work safely.
- Working knowledge of Windows 10/11, Office 365, Active Directory
- Working knowledge of PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android)
- Working knowledge of Client PC connectivity - TCP/IP, DHCP, DNS and VPN
- Working knowledge of file server
- Strong customer service and troubleshooting skills.
- Ability and willingness to travel within 3 hours of Grand Rapids for same day trips.
- Ability to maintain a high level of confidentiality.
- Maintain professional image as a representative of the company.
- High school diploma or equivalent; or
- One year of related experience and training; or
- Equivalent combination of experience and education.
- Experience working in a Windows environment preferred.
- Help Desk ticket system experience preferred.
- Required: Valid driver's license with acceptable driving record
- Frequently required to sit; talk and hear; stand and walk; reach, grasp, handle, and use fingers.
- Regularly required to lift to 25 pounds.
- Occasionally required to stoop, crouch, and climb; push, pull, and carry; and lift up to 50 pounds.
- Must be able to fulfill the essential job functions in a consistent state of alertness and a safe manner.
- Specific vision abilities required by this job include clear vision at 20 inches or less, depth perception, and color vision.
- Work performed primarily inside.
- The noise level is usually moderate.
- Pass substance abuse screening. #IN23
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Networking Intern - Grand Rapids, United States - ETNA Supply
Description
Job Description
Job DescriptionLooking to gain some awesome networking experience this summer? Are you passionate about the IT world? Look no further, we are eager to find a Networking Intern for the summer
Monday - Friday 8am-5pm
Paid Internship
Job Summary:
Responsible for providing technical assistance and support related to computer systems, hardware, or software.
Knowledge, Skills, and Abilities:
Education and/or Experience:
Certifications and/or Licenses:
Physical Demands and Working Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
