Program Manager, Economic Growth - Grand Rapids, United States - Grand Rapids Chamber

Description

Position Summary:

The Program Manager, Business Growth is a high performer responsible for delivering excellent technical expertise to Chamber members while implementing the organization's business growth services, programs, and initiatives to drive success of area businesses.

A proven Subject Matter Expert, this individual is a key member of the Chamber's Business Growth team, who reports directly to the VP of Economic Growth, and works alongside the other Economic Growth Program Manager.

Organizational Values:

Passionately pursue excellence.

Foster belongingness.

Find an optimal solution.

Focus on member service.

Complete accountability.


Essential Responsibilities:

• Assist with program implementation
• Program/event facilitation and coordination
• Department communication coordination
• Day of event logistics
• Volunteer and council management

Achieving Essential Responsibilities

• Manages Chamber programming as assigned, including Center for Economic Inclusion (initiative to strengthen and grow diverse-owned business representation) programming. Examples include West Michigan Minority Contractors, Diverse-Business Certifications, Diversify Your Spend, Mosaic Business Collective (Minority Business Councils), etc.
• Provides vision and direction to colleagues regarding event themes and topics related to business needs and trends.
• Provides technical assistance (certifications, business plans, etc.) to members through coaching and 1:1 consultation with business leaders.
• Conducts business outreach for small-to-medium-sized businesses to gain awareness, build relationships, and support growth needs. Collects formal and informal data and feedback from members.
• Attends community networking events to connect with current and prospective members and serves on community boards/committees as an active leader within the greater community.
• Works with event speakers to facilitate programs and meet objectives.
• Attends internal meetings to ensure all aspects of events and programs are accounted for.
• Develops run of show and drafts program scripts for designated events, alongside Chamber Marketing team.
• Integrates the Chamber's diversity, equity, and inclusion goals within business services programs and initiatives, collaborating frequently with Leadership & Inclusion teams for alignment.
• Actively demonstrates commitment to the Chamber's vision, mission, and organizational goals.
• Acts as a champion for EOS both internally and externally.

Non-Essential Responsibilities:

• Assists events team with space set up for various events and programs.
• Other duties as assigned.

Supervision Received:


General Direction:
Plans and arranges own work. Uses a wide range of procedures to accomplish assigned objectives.

Takes on program details with little or no direction or oversight with a full understanding of the Chamber's scope of solutions.

Supervisory Responsibilities:

No direct supervisory responsibilities of staff. Provides team and thought leadership within Business Growth Department and larger Programs and Services team.


Education & Experience:

• Bachelor's degree in Business Management, Hospitality and Tourism Management, Marketing Management or similar
• At least 5 years professional experience and two (2) years of experience in Program Management.
• Fluent in spanish preferred.

Other Knowledge, Skills & Abilities:


Technical Skills:
Ability to use Microsoft Word, PowerPoint and Excel.

Interpersonal Skills:
teamwork, negotiation, emotional intelligence, active listening.

• Must possess background and experience working with business leaders.
• Must have customer service and problem-solving skills, ability to utilize and develop best practices.
• Must be comfortable speaking to groups and communicating both verbally and in writing.
• Must be able to multitask and collaborate with internal and external colleagues.
• Must have strong decision-making skills and the determination to see projects through to the end (execute VP and Director's visions).
• Must have a growth mindset and willingness to learn new skills and build on already established expertise.
• Ability to exercise independent judgment with mínimal supervision.
• Ability to assess situations and envision solutions that will meet the member needs.
• Must be comfortable working extended hours, including some nights and weekends, if needed.
• Must be able to travel, mostly regionally.
• Atlas database or other CRM experience.
• Strong detail orientation.

Core Competencies:


Accountability:
Acceptance of responsibility and one's own actions.

Customer Orientation:

A desire to serve clients by focusing efforts on listening and responding effectively to customer questions, resolving customer problems to their satisfaction, and evaluating customer satisfaction.

Organized:
Ability to be structured and methodic