IT Infrastructure Manager - Grand Rapids, United States - GREATLAND CORPORATION

Description

Responsible for the proper functioning of the company's technology systems, leadership of a highly technical staff and execution of technical projects.

Additionally, the manager makes appropriate independent decisions, motivates the team, analyzes data and plans accordingly to meet competing deadlines and demands.

• Provide leadership in the day to day operations of the IT Infrastructure department.
• Communicate clearly and concisely with all direct reports to promote the Company, department and team vision, goals and objectives.
• Advocate the business need for uptodate information technology, staff and equipment in order to meet the company's strategic goals and objectives.
• Establish and maintain corporate standards for IT processes, servers, software and related technology.
• Direct the design, development, implementation and maintenance of technology systems and software.
• Review, advise and purchase the necessary hardware and technology solutions.
• Create, recommend and administer the annual technology budget.
• Hire, lead, manage, motivate and develop infrastructure employees.
• Take inventory of and grow, through development, required skill sets necessary to support the current and future technology environment.
• Establish and maintain job duties, roles and responsibilities for the department.
• Establish and utilize metrics to measure staff, system performance and efficiency.
• Develop and maintain strong working relationships with managers and key external contacts.

• Manage the installation, configuration, maintenance and support of software, workstations, networking components and server resources for physical hardware and virtualized environments.
• Monitor system performance to achieve required business reliability and performance by using standard tools, creating baselines, planning capacity, and tuning systems. Ensure alerts and preventative recovery procedures are in place.
• Ensure network layouts, procedures and policies are documented and kept current.
• Manage processes to ensure all technology assets are inventoried and regularly reconciled.
• Manage the Help Desk function ensuring that reported issues are properly addressed in a timely manner.

• Ensure the security of systems including compliance with corporate policies, documentation and execution of corporate procedures.
• Develop and enforce secure computing practices to ensure integrity of client data.
• Manage the implementation and maintenance of hardware and software to meet security requirements.
• Establish and manage processes to monitor system security and take necessary action when needed.
• Oversee physical security of company office locations which includes an electronic lock system, video surveillance, fire suppression and workstation security policies.
• Manage system backups and ensure they are routinely tested for successful restores.
• Ensure disaster recovery procedures are documented and tested for all critical systems.
• Manage patch and vulnerability management strategies for all servers, workstations, software and network devices.
• Participate on the Information Security Team and ensure IT adheres to the Greatland Information Security Program.
• When necessary, act as a back up to the Information Security Manager.

• Bachelor's Degree (B.A./B.S.) from fouryear college or university; minimum of seven years related IT experience and/or training; or equivalent combination of education and experience.
• Strong organizational and leadership skills.
• Previous people leadership experience in some technical capacity.
• Experience with Azure AD is preferred.
• Minimum four years Microsoft Windows 2016/2019/2022 system administration using Domain/Forest 2012R2 level or newer is preferred.
• At least four years' experience in IIS, LAN/WAN administration, VMware vSphere and Horizon administration is preferred.
• MCSE 2016/2019/2022 server infrastructure certification is preferred.

• Excellence in communication with all types and levels of staff and external contacts, both in writing and verbally, including effective presentation skills.
• Desire and ability to provide exceptional customer service.
• Demonstrated ability to convince, inspire, motivate and encourage others to achieve key performance objectives, accomplish project deliverables, meet timelines and build strategic relationships with internal and external stakeholders.
• Work ethic that exhibits initiative, productivity and appropriate sense of urgency.
• Ability to work effectively under pressure in a fast paced and rapidly changing environment.