Inside Sales/billing Representative - Grand Rapids, United States - Vesco Oil Corporation
Description
Inside Sales/Billing Representative
Do you want a great job working for a great company? Look no further At Vesco Oil Corporation, we have a culture where employees feel valued, supported, and part of a 'family'.
We are all dedicated to servicing our customers with honesty and integrity and are ISO Certified to guarantee quality assurance in everything we do.
We pride ourselves in our strong safety record, long-term employee retention, ongoing training and development, and internal career growth opportunities
In addition, Vesco offers excellent wages and benefits, including Blue Cross Blue Shield and Blue Care Network medical and prescription drug coverage options, dental, vision, and life insurance, 401(k) Plan, paid holidays, paid vacation, paid sick days, attendance bonuses and a great profit-sharing plan.
Essential Duties and Responsibilities:
- Provide exceptional customer service to internal and external customers.
- Process orders in a professional, friendly, consistent and timely fashion. This includes providing prices for customers, salespeople, drivers, and management.
- Assist with the processing of delivery documents including listing items sold, amounts due, credit terms, and dates of shipment.
- Process product returns or incorrectly billed merchandise.
- Analyze purchase orders, purchasing history, special instructions or shipping rules to compile needed data for orders.
- Process invoices, including checks and cash.
- Reconcile invoice discrepancies.
- Respond to requests from customers for information.
- Engage in technical discussions with customers.
- Promote solutions and services.
- Resolve customer complaints in a courteous, professional and timely manner.
- Remain knowledgeable and uptodate on product changes and developments.
- Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience.
- Work with manager to ensure proper customer service is being delivered.
- Work as an inside liaison to the outside sales team regarding delivery time, status of orders, etc.
- Perform other duties as assigned.
Requirements:
- High school diploma or general education degree (GED)
- 2 to 3 years of direct work experience in a customer service capacity
- 2 to 3 years billing experience
- Strong knowledge of retail and/or wholesale sales principles, methods, practices, and techniques
- Data Entry Experience
- Must be extremely accurate and precise
- Ability to learn quickly
- Experience in MS Office, specifically Excel, Word and Outlook
- Excellent written and oral communication skills
- Excellent customer relationship skills
- Ability to multitask
- Excellent followup skills
- Extremely organized and detail oriented
- Strong problem identification and resolution skills
- Able to build and maintain lasting relationships with customers
- Excellent listening skills
- Selfmotivated, with high energy and an engaging level of enthusiasm
- Able to perform mathematical calculations
- High level of integrity and work ethic
- Excellent Attendance
- Flexible
- Team player
Vesco Oil Corporation, an ISO certified and environmentally conscientious supplier, is one of the largest family owned distributors of branded automotive and industrial oil lubricants in the United States.
Vesco also promotes sustainable practices and recycling, including collecting and recycling more than 3,000,000 gallons of used oil annually, collecting and reclaiming nearly 200,000 gallons of used antifreeze each year, processing and recovering over 1,000,000 pounds of steel from used oil filter scrap, and keeping nearly 250,000 gallons of hazardous waste out of landfills through collection and reclamation.
