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New York City

    Banking Department - New York, United States - Bank of China USA

    Bank of China USA
    Bank of China USA New York, United States

    1 week ago

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    Description

    Job Summary:

    The incumbent is responsible for promoting business for the Bank by overseeing the Banking Service function in delivering excellent customer services to existing and potential customers.

    Job Responsibilities:

    Include but are not limited to:

    Customer Service, Reporting and Operational Support:

    • Assist customers with routine account related requests such as: opening, modifying and closing accounts/debit cards, funds transfers, stop payments, inquiries about bank deposit products and service charges, review of accounts transactions, processing of special depository products and others
    • Collect customer's identification documents in accordance with the bank's KYC policy.
    • Maintain and enhance good customer relationships by providing high quality banking services to customers in a friendly and courteous manners
    • Cross-sell bank products and services based on customer needs in accordance with the Bank's policies and procedures
    • Research and resolve customer problems, acts as customer liaison between other bank departments when necessary
    • Prepare bank correspondences to customers and handle any returned mailing
    • Prepare reports including but not limited to 1099 report, 1042s report, W-8 Form update report, CD Pre-maturity Notice report, Foreign Exchange Annual Statement Report, and etc.
    • Input, maintain debit cards within system
    • Handle daily operation of special depository products like CDARS, ICS, School District Deposit, and other structural deposit services
    • Review and consolidate inactive accounts for processing of abandoned property in accordance to bank policies and procedures
    • Conduct internal account reconciliation

    Compliance:

    • Understand and support compliance with all applicable regulatory guidelines such as Bank Secrecy Act, Anti-Money Laundering, and Consumer Compliance etc.
    • Send, process and follow up RFI
    • Identify and escalate compliance related red flags or suspicious activities
    • Adhere to all department and banking policies and procedures to ensure all business conducted are strictly complying with relevant regulations and rules

    Supervision and Routine Duties (for AVP level):

    • Provide instructional leadership and coaching to team
    • Conduct quality reviews of daily banking operations transactions to ensure data accuracy and compliance with regulatory requirements
    • Manage the interactive accounts and abandoned property process in accordance to the bank policies, procedures and regulatory requirements
    • Provide coaching to staff in resolving complex customer issues

    Qualifications:

    • Bachelor's degree in Business or related field is required; Master's degree or above is preferred
    • At least 1-3 years of work experiences in banking business and banking operation is required for Associate level; At least 4-6 years of work experiences in banking business and banking operation is required for AVPlevel
    • Demonstrate adequate knowledge of banking products and services, and banking operational procedures
    • Bilingual ability in Mandarin (verbal & reading proficiency) is required
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