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    IT Support Engineer - Cambridge, United States - Prime Medicine

    Prime Medicine
    Prime Medicine Cambridge, United States

    1 week ago

    Default job background
    CONTRACT
    Description

    Company Overview:

    Prime Medicine is a leading biotechnology company dedicated to creating and delivering the next generation of gene editing therapies to patients. The Company is leveraging its proprietary Prime Editing platform, a versatile, precise and efficient gene editing technology, to develop a new class of differentiated, one-time, potentially curative genetic therapies. Designed to make only the right edit at the right position within a gene while minimizing unwanted DNA modifications, Prime Editors have the potential to repair almost all types of genetic mutations and work in many different tissues, organs and cell types.

    Prime Medicine is currently progressing a diversified portfolio of eighteen programs initially focused on genetic diseases with a fast, direct path to treating patients or with a high unmet need because they cannot be treated using other gene-editing approaches. Over time, the Company intends to maximize Prime Editing's therapeutic potential and advance potentially curative therapeutic options to patients for a broad spectrum of diseases. For more information, please visit


    Position Overview
    A typical day primarily entails working with end-users and servicing their technology needs. IT Support Engineer is responsible for assisting with projects, researching solutions, training users, improving documentation, and responding to requests via ticketing system or phone support. This will be an onsite support position and will require the ability to travel between different buildings and locations

    Key Responsibilities:

    • Supporting end-users via ticketing system, in-person, and by phone

    • Assisting with adoption of forward-thinking technology in a rapid-growth environment

    • Providing white-glove support to department heads and Executive team

    • Troubleshooting day to day technical issues

    • Creating new users, configuring laptops, and setting up their desks/workstations

    • Training and assisting on use of tools and technology to meet business needs

    • Documenting and maintaining assets, configurations, passwords, processes, etc.

    • Assisting with office moves, upgrades, and AV deployments

    Qualifications:

    • Soft skills (personality, relationship-building, communication)

    • Experienced and comfortable providing white glove service

    • 3+ years of IT support experience

    • Mac & Windows OS experience

    • Experience with SaaS (e.g., Microsoft365/SharePoint/Egnyte/Zoom)

    • Ability to learn and adapt to new technologies quickly

    • Audio & Video Conferencing experience (Teams/Zoom)

    • Troubleshooting skills

    • Ability to improve documentation and processes

    • General understanding of network fundamentals
    Nice to have:

    • Experience with ticketing system (e.g., ServiceNow/ConnectWise)

    • Experience supporting Biotechs/Life Sciences

    • Experience with cloud ID services e.g., Okta/Microsoft SSO and MFA providers such as Okta Verify/Microsoft Authenticator

    • Mobile Device Management experience (e.g., Intune)

    • Working Knowledge of Active Directory/Azure AD

    • Working functional knowledge of Public Cloud (e.g., AWS, Microsoft Azure)

    • PowerShell, Scripting & Automation

    • VoIP Support & Management


    Prime Medicine is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other classification protected by law.

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