Wireless Engineer/Product Support Engineer - Cambridge, United States - Philips

Description

Job Title

Job Description

Your challenge

The Wireless Engineer/ Product Support Engineer develops and implements the product technical support strategy and controls the product support process.

You are responsible for

• Provide support for associated products/solutions in diagnosing and troubleshooting systems and is the expert for the team internally and externally.
• Consult with others on complex issues. Influences functional management in the BU, local field, and key customers, including R&D.
• Have a thorough understanding of the worldwide field organization including the multiple field roles and tasks that each performs.
• Champions customer support in the PM marketplace, specifically lowering the cost of ownership and increasing customer satisfaction.

Working with worldwide Customer Services Field Service to ensure successful product introductions from a service/support perspective and best-in-class service delivery that contributes to high Net Promoter Scores and increased customer satisfaction.

Providing technical assistance to the Technical Support Groups in the markets and end users/customers in diagnosing, troubleshooting, repairing, and debugging products, systems, or software when issues cannot be resolved locally.

To succeed in this role, you'll need a customer-first attitude and the following:

• Bachelor's Degree in medical informatics or applied science
• Proficiency with technologies such as: Philips ITS/Smart-hopping solution, , wireless environment assessment tools, device troubleshooting.
• Experience with the following:
  • Wired and wireless protocol analysis tools (Wireshark, Omnipeek)
  • RF Survey tools from (NetAlly, Ekahau)
  • Spectrum analysis tools (AirMagnet Spectrum XT, Metageek Chanalyzer).
• US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
• This is a hybrid, role and only candidates living in the Cambridge MA, area will be considered.

About Philips:

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Read more about our employee benefits.

If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

Philips Transparency Details

The actual base pay offered may vary depending on multiple factors including, job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information:

All United States-based employees are required to be fully vaccinated against COVID as a condition of employment at Philips*. Employees may request a reasonable accommodation. *Montana employees, learn more here.

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.

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Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.