- A "can-do" attitude
- Excellent problem-solving skills and the ability to think on your feet
- A desire to learn and get "hands-on" with hardware and software products, including mechanical, electrical, and plumbing systems
- Ability to explain complex processes to customers of varying skill levels and backgrounds
- Ability to collect information from a variety of sources and synthesize precise instruction
- High EQ and ability to communicate with empathy and sensitivity
- An improvement mindset, with the desire to learn from challenges and prevent repeat occurrences
- Provide phone and email support to guide customers through operating and troubleshooting hardware and software systems
- Solve problems by clarifying the customer's issue, determining root cause, providing clear steps to repair, and following up to ensure resolution
- Utilize engineering documents, data analysis, and research to find solutions for hardware and plant science related issues
- Answer product and service questions for both existing and potential customers
- Perform some manual work directly with company products (mechanical, electrical, plumbing)
- Provide user feedback to Design and QA teams for implementation in future products
- Work collaboratively across departments to solve problems and meet deadlines
- Domestic and international travel will be required periodically
- Excellent follow through on initiatives and consistency in communication
- Strong written and verbal communication skills
- Resourcefulness and a willingness to creatively solve problems
- Ability to work backward from a symptom to identify the source of an issue
- 2 or more years experience in a technical support role or equivalent, e.g. 2+ years in a technical role with some teaching or mentoring experience, or 5+ years working in a non-technical customer facing role
- Ability to handle multiple projects with varying priorities and management styles
- Data analysis and synthesis
- Commitment to company values
- Willingness to travel 25% of the time
- Experience with some or all of the following hardware and software troubleshooting: electrical systems, plumbing/irrigation, wired/wireless networks, programming logic controllers
- Basic understanding of plant science
- Experience in basic IT communications (Slack, Zoom, Google Docs, HubSpot)
- What interests you about this position at Freight Farms?
- What is your favorite and least favorite part of working directly with customers?
- Are you willing to work outside of normal working hours (9 to 5) if necessary for customers in different time zones around the globe?
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- Bonus opportunities
- Monday to Friday
- What is your favorite and least favorite part of working directly with customers?
- What interests you about this position at Freight Farms?
- Are you willing to work outside of normal working hours (9 to 5) if necessary for customers in different time zones around the globe?
-
IT Application Support Engineer
1 day ago
Aurora Technologies Quincy, United StatesFor our client Eurowings, we are currently looking for: IT Application Support Engineer (m/w/d). · Job Summary · Do you have a strong interest in IT and a passion for aviation? Then pay attention · As a recruiting partner of Eurowings GmbH, we are looking for you as an IT Applica ...
-
Support Engineer
1 week ago
ClickHouse Boston, United StatesJob Description · Job DescriptionAbout ClickHouseWe are the company behind the popular open-source, high performance columnar OLAP database management system for real-time analytics. ClickHouse works x faster than traditional approaches. By offering a true column-based DBMS, it a ...
-
Support Engineer
3 weeks ago
Diverse Lynx Cambridge, United StatesDigital : Oracle Hospitality Opera Professional Cloud, Digital : EAS : Oracle Cloud Infrastructure · Lab Computing Support Engineer · Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any ...
-
Support Engineer
2 weeks ago
KoboToolbox Cambridge, United States ContractLocation: Remote · Availability: 35-40 hours per week · Working hours: Non-US East business hours · Reporting to: DevOps Lead · KoboToolbox has an immediate opening for a highly skilled and motivated Support Engineer to fill a full-time position of approximately 35-40 hours p ...
-
IT Support Engineer
3 weeks ago
Prime Medicine Cambridge, United States CONTRACT· Company Overview: · Prime Medicine is a leading biotechnology company dedicated to creating and delivering the next generation of gene editing therapies to patients. The Company is leveraging its proprietary Prime Editing platform, a versatile, precise and efficient gene editi ...
-
Support Engineer
1 week ago
KoboToolbox Cambridge, United StatesJob Description · Job DescriptionLocation: Remote · Availability: 35-40 hours per week · Working hours: Non-US East business hours · Reporting to: DevOps Lead · KoboToolbox has an immediate opening for a highly skilled and motivated Support Engineer to fill a full-time position o ...
-
Support Engineer
1 week ago
Aequor Technologies Cambridge, United StatesJob Description: · Client is seeking a technical consultant to support, Implement, administer and monitor usage of scientific applications for their pharmacology laboratories . The main focus will be operational and technical end user support activities in a biomedical research ...
-
BlueWave Solutions Boston Heights, United StatesTo support the "IT Operations" department, Airbus Secure Land Communications GmbH is looking for a Customer Support Engineer (m/f/d) for Firewall Administration at the locations Sulzbach (Taunus) or Berlin. · Help us expand and secure critical infrastructure · Join the team that ...
-
Customer Support Engineer
1 week ago
Russell Tobin Boston, United StatesJob Description · Job DescriptionThe Information Technology team at Russell Tobin & Associates is supporting a top Biotechnology Research organization that has an opening for a Customer Support Engineer. · The full job description is below. · Location: 33 Avenue Louis Pasteur, B ...
-
Customer Support Engineer
2 weeks ago
VALIDATION ASSOCIATES LLC Boston, United StatesJob Description · Job DescriptionThis position is a 3 month contract. · Provides technical support in the development and implementation of customer applications and company products. Conducts on-site enhancements, maintenance and support for new and existing systems. Implements ...
-
Customer Support Engineer
2 weeks ago
VALIDATION ASSOCIATES LLC Boston, United StatesJob Description · Job DescriptionThis position is a 3 month contract. · Provides technical support in the development and implementation of customer applications and company products. Conducts on-site enhancements, maintenance and support for new and existing systems. Implements ...
-
Customer Support Engineer
3 weeks ago
TekWissen LLC Boston, United StatesJob Description · Job DescriptionOverview Tekwissen Group, is a workforce management provider throughout the USA and many other countries in the world. The below job opportunity is to one of Our clients who is a global leader in analytical testing, deliver a comprehensive portfol ...
-
Customer Support Engineer
3 weeks ago
9992 Boston, United StatesJob Description · Job DescriptionJob Description: Provides technical support in the development and implementation of customer applications and company products. Conducts on-site enhancements, maintenance and support for new and existing systems. Implements new product configurat ...
-
Client Support Engineer
3 weeks ago
Freight Farms South Boston, United StatesClient Support Engineer at Freight Farms · About Us: · Freight Farms is a long-time Ag Tech leader and we were the first to build a farm inside a shipping container. Unlike a traditional farm, our plants grow vertically indoors without soil, getting their nutrition from water a ...
-
Technical Support Engineer
3 weeks ago
PVcase, UAB Boston, United States CDIA technical support engineer is expected to help customers get the most out of the software by educating them and troubleshooting projects, including onboarding new users and helping them find all the resources we provide. They would also be contributing to the creation of self-s ...
-
Client Support Engineer
4 weeks ago
Freight Farms South Boston, United StatesClient Support Engineer at Freight Farms · About Us: · Freight Farms is a long-time Ag Tech leader and we were the first to build a farm inside a shipping container. Unlike a traditional farm, our plants grow vertically indoors without soil, getting their nutrition from water and ...
-
Technical Support Engineer
6 days ago
Motion Recruitment Boston, United States DIRECT HIREOur client, a leader in cloud solution storage, are looking for a Technical Support Engineer to join their support team. As a Technical Support engineer you will be working on supporting their core product while working directly with an escalation engineer. Your experience with L ...
-
Application Support Engineer
3 weeks ago
Atechstar Boston, United States Full time, Part time, contract, trainingJob DescriptionThe Information Technology group delivers secure reliable technology solutions that enable Atechstar to be the trusted infrastructure of the global capital markets.Application Support Engineer role will be responsible for technical support and development of applic ...
-
Client Support Engineer
4 weeks ago
freight farms inc Boston, United StatesClient Support Engineer at Freight Farms · About Us: · Freight Farms is a long-time Ag Tech leader and we were the first to build a farm inside a shipping container. Unlike a traditional farm, our plants grow vertically indoors without soil, getting their nutrition from water and ...
-
Customer Support Engineer
3 weeks ago
HyperLight Cambridge, United StatesCustomer Support Engineer · HyperLight is a venture-backed startup spun off from Harvard University in 2018 and built on discoveries that enabled thin-film lithium niobate (TFLN) photonics. Our photonic integrated circuits offer exceptional performance unmatched by other materia ...
Client Support Engineer - Boston, United States - Freight Farms Inc
Description
Client Support Engineer at Freight FarmsAbout Us:
Freight Farms is a long-time Ag Tech leader and we were the first to build a farm inside a shipping container.
Unlike a traditional farm, our plants grow vertically indoors without soil, getting their nutrition from water and light from powerful and efficient LEDs.
The result is a system that operates independently from land, climate, and season with the power to bring local food production directly to you, no matter where you are in the world.
Job Description:
We are looking for an AWESOME Client Support Engineer to help with inbound traffic and solving customer issues.
Our Client Support Engineers are the mission control to our farmers' Apollo 13 mission, supporting our farmers across the globe to keep their plant life support systems at peak operation.
As a Client Support Engineer your creativity and problem solving skills will be tested as you troubleshoot the complex and often intertwined systems that make up our product.
The ideal candidate is a natural problem solver who can quickly analyze situations and use a variety of resources to reach resolution.
Our customers come from a range of backgrounds, so this candidate should be able to clearly communicate solutions. If you enjoy learning new technologies, teaching your knowledge to others, and you want to impact the food system, we want to hear from youThe ideal candidate will possess:
Responsibilities:
Requirements:
Preferred Qualifications:
Job Type:
Full-time
COVID-19 considerations:
We are currently abiding by hygiene, sanitation and social distancing protocols pursuant to the state and federal government. We will adjust our telecommuting policies as more health data is revealed in a positive trend.
Application Question(s):
Work Location:
Hybrid (In person M/Th | Remote T/W/F)
Job Type:
Full-time
Benefits:
Compensation package:
Schedule:
Application Question(s):
Work Location:
In person
Client Support Engineer professionals in Boston
-
Bryan Paul
Sr Cybersecurity Professional
-
Swagat Mishra
Mobile Engineering Manager
-
Julia Klein
Registered Dietitian Nutritionist
-
Daniel Keebler
Project manager
-
Dhara Dhruv
Senior Marketing Executive at Disney+ Hotstar
-
Brittany Lewis
Manager in Human Resources at beBee