Jobs
>
Boston

    Technical Support Engineer - Boston, United States - PVcase, UAB

    PVcase, UAB
    PVcase, UAB Boston, United States

    3 weeks ago

    Default job background
    CDI
    Description

    A technical support engineer is expected to help customers get the most out of the software by educating them and troubleshooting projects, including onboarding new users and helping them find all the resources we provide. They would also be contributing to the creation of self-serve educational resources. When troubleshooting, they are expected to use their solar design expertise to identify discrepancies and utilize best practices to help users get their vision into CAD.

    • Help customers solve challenges and fix issues;
    • Assist with customer onboarding;
    • Conduct training and support sessions in writing (email, live chat) or via Zoom;
    • Document novel challenges and work with the product team to improve the software;
    • Help develop educational self-help resources.
    • Native or full business fluency in English;
    • Strong preference for proficiency in Spanish;
    • Strong verbal and written communication skills;
    • 2+ years in the C&I rooftop and/or utility-scale ground-mount solar sector (design experience preferred);
    • Advanced knowledge of AutoCAD;
    • Strong troubleshooting and problem-solving capabilities;
    • Up to 4 weeks of travel time (events, conferences) per year.

    About Us

    PVcase and Anderson Optimization, united in our mission, are focused on building advanced solar design and site selection solutions while fighting climate change through software. Our state-of-the-art tools, embracing the latest in technology, provide our customers with convenient features that significantly improve project speed, precision, and ROI.

    After PVcase's acquisition of Anderson Optimization in 2023, we jointly stand as a global solar technology company, boasting a diverse and talented workforce of over 250+ professionals who serve customers in more than 70 countries. Following our Series B funding success, which saw us secure $100 million in funding, we are proud to have reached a remarkable total investment sum of over $123 million. This significant financial backing solidifies our leadership and vision in the industry.


    Our commitment, however, goes beyond technology. We believe in nurturing the growth and well-being of our employees, recognizing that health and happiness are crucial to the prosperity of our company.

    Get Ready To Enjoy

    • Employee Stock Option Plan (ESOP), owning a piece of the solar energy revolution.
    • Flex benefit package, customizing perks to match your unique style.
    • Enjoy unlimited remote work flexibility or join the vibrant offices in Kaunas, Vilnius, and Barcelona.
    • Flexible working hours, harmonizing your personal and professional life.Full training and onboarding program for a seamless start.Exclusive work only with international markets.
    • Considerable & steadily increasing salary, recognizing and rewarding your dedication.
    • Frequent in-office and after-hours activities with team members.
    • Participation in international training programs.
    • Internal transparency with company results and salary system, promoting a culture of trust and collaboration.
    • Additional paid vacation days, including birthdays, volunteering and other occasions.
    • Premium Health, Dental, and Vision insurance.
    • 401k match of up to 4%.

    Salary Range: Starting from $90,000/gross yearly. The final offer will depend on experience, competencies, and expectations.


    Join our team with the option for unlimited remote work, while we focus on building our presence in Greater Boston Area. We're excited to welcome candidates from this area to join our dynamic team

    Immigration-related employment benefits, for example visa sponsorship, are not available for this position.

  • Aurora Technologies

    IT Application Support Engineer

    1 day ago

    Aurora Technologies Quincy, United States

    For our client Eurowings, we are currently looking for: IT Application Support Engineer (m/w/d). · Job Summary · Do you have a strong interest in IT and a passion for aviation? Then pay attention · As a recruiting partner of Eurowings GmbH, we are looking for you as an IT Applica ...

  • ClickHouse

    Support Engineer

    1 week ago

    ClickHouse Boston, United States

    Job Description · Job DescriptionAbout ClickHouseWe are the company behind the popular open-source, high performance columnar OLAP database management system for real-time analytics. ClickHouse works x faster than traditional approaches. By offering a true column-based DBMS, it a ...

  • Diverse Lynx

    Support Engineer

    3 weeks ago

    Diverse Lynx Cambridge, United States

    Digital : Oracle Hospitality Opera Professional Cloud, Digital : EAS : Oracle Cloud Infrastructure · Lab Computing Support Engineer · Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any ...

  • KoboToolbox

    Support Engineer

    2 weeks ago

    KoboToolbox Cambridge, United States Contract

    Location: Remote · Availability: 35-40 hours per week · Working hours: Non-US East business hours · Reporting to: DevOps Lead · KoboToolbox has an immediate opening for a highly skilled and motivated Support Engineer to fill a full-time position of approximately 35-40 hours p ...

  • Prime Medicine

    IT Support Engineer

    3 weeks ago

    Prime Medicine Cambridge, United States CONTRACT

    · Company Overview: · Prime Medicine is a leading biotechnology company dedicated to creating and delivering the next generation of gene editing therapies to patients. The Company is leveraging its proprietary Prime Editing platform, a versatile, precise and efficient gene editi ...

  • KoboToolbox

    Support Engineer

    1 week ago

    KoboToolbox Cambridge, United States

    Job Description · Job DescriptionLocation: Remote · Availability: 35-40 hours per week · Working hours: Non-US East business hours · Reporting to: DevOps Lead · KoboToolbox has an immediate opening for a highly skilled and motivated Support Engineer to fill a full-time position o ...

  • Aequor Technologies

    Support Engineer

    1 week ago

    Aequor Technologies Cambridge, United States

    Job Description: · Client is seeking a technical consultant to support, Implement, administer and monitor usage of scientific applications for their pharmacology laboratories . The main focus will be operational and technical end user support activities in a biomedical research ...

  • BlueWave Solutions

    A Customer Support Engineer is a professional who provides technical assistance and support to customers for products or services. They are responsible for troubleshooting and resolving customer issues, providing product information and training, and ensuring customer satisfaction

    1 day ago

    BlueWave Solutions Boston Heights, United States

    To support the "IT Operations" department, Airbus Secure Land Communications GmbH is looking for a Customer Support Engineer (m/f/d) for Firewall Administration at the locations Sulzbach (Taunus) or Berlin. · Help us expand and secure critical infrastructure · Join the team that ...

  • Russell Tobin

    Customer Support Engineer

    1 week ago

    Russell Tobin Boston, United States

    Job Description · Job DescriptionThe Information Technology team at Russell Tobin & Associates is supporting a top Biotechnology Research organization that has an opening for a Customer Support Engineer. · The full job description is below. · Location: 33 Avenue Louis Pasteur, B ...

  • VALIDATION ASSOCIATES LLC

    Customer Support Engineer

    2 weeks ago

    VALIDATION ASSOCIATES LLC Boston, United States

    Job Description · Job DescriptionThis position is a 3 month contract. · Provides technical support in the development and implementation of customer applications and company products. Conducts on-site enhancements, maintenance and support for new and existing systems. Implements ...

  • VALIDATION ASSOCIATES LLC

    Customer Support Engineer

    2 weeks ago

    VALIDATION ASSOCIATES LLC Boston, United States

    Job Description · Job DescriptionThis position is a 3 month contract. · Provides technical support in the development and implementation of customer applications and company products. Conducts on-site enhancements, maintenance and support for new and existing systems. Implements ...

  • TekWissen LLC

    Customer Support Engineer

    3 weeks ago

    TekWissen LLC Boston, United States

    Job Description · Job DescriptionOverview Tekwissen Group, is a workforce management provider throughout the USA and many other countries in the world. The below job opportunity is to one of Our clients who is a global leader in analytical testing, deliver a comprehensive portfol ...

  • 9992

    Customer Support Engineer

    3 weeks ago

    9992 Boston, United States

    Job Description · Job DescriptionJob Description: Provides technical support in the development and implementation of customer applications and company products. Conducts on-site enhancements, maintenance and support for new and existing systems. Implements new product configurat ...

  • Freight Farms

    Client Support Engineer

    3 weeks ago

    Freight Farms South Boston, United States

    Client Support Engineer at Freight Farms · About Us: · Freight Farms is a long-time Ag Tech leader and we were the first to build a farm inside a shipping container. Unlike a traditional farm, our plants grow vertically indoors without soil, getting their nutrition from water a ...

  • Freight Farms

    Client Support Engineer

    4 weeks ago

    Freight Farms South Boston, United States

    Client Support Engineer at Freight Farms · About Us: · Freight Farms is a long-time Ag Tech leader and we were the first to build a farm inside a shipping container. Unlike a traditional farm, our plants grow vertically indoors without soil, getting their nutrition from water and ...

  • Motion Recruitment

    Technical Support Engineer

    6 days ago

    Motion Recruitment Boston, United States DIRECT HIRE

    Our client, a leader in cloud solution storage, are looking for a Technical Support Engineer to join their support team. As a Technical Support engineer you will be working on supporting their core product while working directly with an escalation engineer. Your experience with L ...

  • Atechstar

    Application Support Engineer

    3 weeks ago

    Atechstar Boston, United States Full time, Part time, contract, training

    Job DescriptionThe Information Technology group delivers secure reliable technology solutions that enable Atechstar to be the trusted infrastructure of the global capital markets.Application Support Engineer role will be responsible for technical support and development of applic ...

  • freight farms inc

    Client Support Engineer

    4 weeks ago

    freight farms inc Boston, United States

    Client Support Engineer at Freight Farms · About Us: · Freight Farms is a long-time Ag Tech leader and we were the first to build a farm inside a shipping container. Unlike a traditional farm, our plants grow vertically indoors without soil, getting their nutrition from water and ...

  • HyperLight

    Customer Support Engineer

    3 weeks ago

    HyperLight Cambridge, United States

    Customer Support Engineer · HyperLight is a venture-backed startup spun off from Harvard University in 2018 and built on discoveries that enabled thin-film lithium niobate (TFLN) photonics. Our photonic integrated circuits offer exceptional performance unmatched by other materia ...

  • Insight Global

    ONSITE IT Support Engineer

    1 week ago

    Insight Global Cambridge, United States

    Insight Global is looking for an onsite IT Support Engineer to join the IT organization at a local life sciences client. This candidate will be aligned to support the lab sites across Cambridge. They will be providing end user support, laptop configuration and documenting differe ...