- Excellent written and oral communication skills
- Strong customer-service orientation.
- Understand customer service and service delivery.
- Understanding of ITIL processes and ServiceNow Tool.
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Support Engineer
2 weeks ago
KoboToolbox Cambridge, United StatesJob Description · Job DescriptionLocation: Remote · Availability: 35-40 hours per week · Working hours: Non-US East business hours · Reporting to: DevOps Lead · KoboToolbox has an immediate opening for a highly skilled and motivated Support Engineer to fill a full-time position o ...
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Support Engineer
2 weeks ago
ClickHouse Boston, United StatesJob Description · Job DescriptionAbout ClickHouseWe are the company behind the popular open-source, high performance columnar OLAP database management system for real-time analytics. ClickHouse works x faster than traditional approaches. By offering a true column-based DBMS, it a ...
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Deskside Support Engineer
5 days ago
Tata Consultancy Services Boston, United StatesMonitoring level 1 support emails and delegating to front office and back-office support teams across all regions · creating and tracking incidents via service now · hardware ordering – responsible for receiving and delivering hardware. · coordinating new hires/interns/coops - wo ...
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Product Support Engineer
3 weeks ago
Tulip Interfaces Somerville, United StatesTulip, the leader in frontline operations, is helping companies around the world equip their workforce with connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Companies of all sizes and across industries have implem ...
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Engineer, Instrumentation Support
1 week ago
Flagship Pioneering, Inc. Cambridge, United StatesCompany Summary · Flagship Labs 97 Inc. (FL97) is a privately held, early-stage company pioneering the application of artificial intelligence to transform all science. Our Physical Sciences effort is developing a novel AI and data-driven approach to materials discovery and develo ...
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Customer Support Engineer
3 weeks ago
Formlabs Somerville, United StatesOur primary goal is to give our customers the best tools with an amazing experience. If you are obsessed with digital fabrication and would love to share your passion by empowering our users to innovate and create, we want you on the Form Team. · You are: · In love with 3D mode ...
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Operation & Maintenance Engineering Support
2 weeks ago
Expleo Boston, United States Permanent or Fixed Term ContractResponsibilities · : Within the Maintenance Project, the on-Site support engineers are responsible for: · During dynamic validations: contributing to validation of the maintenance documentation, maintainability demonstrations, testability (troubleshooting methods), and maintenan ...
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Operation & Maintenance Engineering Support
2 weeks ago
Expleo Boston, United States Permanent or Fixed Term ContractResponsibilities · : Within the Maintenance Project, the on-Site support engineers are responsible for: · During dynamic validations: contributing to validation of the maintenance documentation, maintainability demonstrations, testability (troubleshooting methods), and maintenan ...
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Senior Support Engineer
57 minutes ago
Lilt Boston, United StatesJob Description · Job DescriptionAbout UsLILT is the leading AI solution for enterprise translations. Our stack made up of our Contextual AI Engine, Connector APIs, and Human Adaptive Feedback enables global organizations to adopt a true AI translation strategy, focusing on busin ...
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Senior Support Engineer
6 days ago
Lilt Boston, United StatesJob Description · Job DescriptionAbout UsLILT is the leading AI solution for enterprise translations. Our stack made up of our Contextual AI Engine, Connector APIs, and Human Adaptive Feedback enables global organizations to adopt a true AI translation strategy, focusing on busin ...
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Customer Support Engineer
2 weeks ago
Russell Tobin Boston, United StatesJob Description · Job DescriptionThe Information Technology team at Russell Tobin & Associates is supporting a top Biotechnology Research organization that has an opening for a Customer Support Engineer. · The full job description is below. · Location: 33 Avenue Louis Pasteur, B ...
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Customer Support Engineer
3 weeks ago
VALIDATION ASSOCIATES LLC Boston, United StatesJob Description · Job DescriptionThis position is a 3 month contract. · Provides technical support in the development and implementation of customer applications and company products. Conducts on-site enhancements, maintenance and support for new and existing systems. Implements ...
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Customer Support Engineer
3 weeks ago
VALIDATION ASSOCIATES LLC Boston, United StatesJob Description · Job DescriptionThis position is a 3 month contract. · Provides technical support in the development and implementation of customer applications and company products. Conducts on-site enhancements, maintenance and support for new and existing systems. Implements ...
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Software Support Engineer
3 days ago
Square 9 Softworks Boston, United StatesJob Description · Job DescriptionThe Role · As a Support Engineer at Square 9, you will provide Level 2 and 3 support for customers and re-sellers deploying next generation document and content management solutions. Development is agile, and creativity and attention to detail are ...
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Contentful Sr. Support Engineer
2 weeks ago
eTeam Inc Boston, United StatesPay Rate: $55-$60/Hour · Should have eCommerce background, Contentful · • 5+ years of experience in digital marketing and atleast 3 years of experience in Contentful · • Experience in resolving tickets on Contentful technology such as fix content / asset related issues, add conte ...
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Contact Center Support Engineer-Five9
2 weeks ago
Tata Consultancy Services Cambridge, United StatesDevelop and maintain clear and meaningful reports, dashboards and visualizations to communicate insights to stakeholders. · Review performance results with cross functional leaders regularly. · Provide follow up and recommendations on how to improve contact center performance. · ...
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IT Support Engineer
3 days ago
Merge IT Cambridge, United StatesOur enterprise-level client is seeking to add an IT Support Engineer to work onsite in Cambridge, MA. Please see below for full details: · *Job Notes:* · -6+ month contact / extensions and perm conversion possible with good performance. · -ASAP start date · -Onsite in Cambridge, ...
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Photonics Customer Support Engineer
3 weeks ago
HyperLight Cambridge, United StatesPhotonics Customer Support Engineer · HyperLight is a venture-backed startup spun off from Harvard University in 2018 and built on discoveries that enabled thin-film lithium niobate (TFLN) photonics. Our photonic integrated circuits offer exceptional performance unmatched by oth ...
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Support Engineer
3 weeks ago
KoboToolbox Cambridge, United States ContractLocation: Remote · Availability: 35-40 hours per week · Working hours: Non-US East business hours · Reporting to: DevOps Lead · KoboToolbox has an immediate opening for a highly skilled and motivated Support Engineer to fill a full-time position of approximately 35-40 hours p ...
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IT Support Engineer
3 days ago
Merge IT LLC Cambridge, United StatesOur enterprise-level client is seeking to add an IT Support Engineer to work onsite in Cambridge, MA. Please see below for full details: · *Job Notes:* · -6+ month contact / extensions and perm conversion possible with good performance. · -ASAP start date · -Onsite in Cambrid ...
Benchtop Support Engineer - Cambridge, United States - Diverse Lynx
Description
Roles & Responsibilities Ensuring the benchtop devices in lab environment are up to date and functioning without any issue.
Must ensure all the lab computers are updated with latest OS patch and anti viruses are updated regularly
Should able to troubleshoot and fix the reported issue with the lab systems
Should able to upgrade, patch and maintain the lab computers and attached systems
Should able to coordinate with OEM and Vendors for maintenance visit and to troubleshoot the issue under critical situation
Should able to understand and communicate with knowledge about networking and connected lab devices
Generic Managerial Skills
All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role.
We promote and support a diverse workforce across all levels in the company.