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    patient catering coordinator - Cincinnati, United States - TriHealth

    TriHealth
    TriHealth Cincinnati, United States

    1 week ago

    Default job background
    Full time
    Description

    Job Description

    Job Overview:


    Under the direction of management of the Nutrition department, this position is responsible to coordinate patient meal service food on all units of assigned teams.

    Ensure Catering Associates are adequately trained and units are properly staffed to provide service. Performs shadow reports and patient meal service visitations. Ensure communication of patient food issues/concerns are relayed between Food & Nutrition Services and Nursing. Interacts with Nursing in regards to patient nutrition needs or requirements. React accurately and effectively to all changes to ensure efficient timing of services, accuracy of physician's ordered modified diets.

    Is familiar with dietary restrictions on special, modified diets to ensure optimal food preferences are met within guidelines of diet order limitations.

    Ensures that Food Safety and Sanitation guidelines are followed at all times. Leads and participates in daily staff huddles. Responsible for quality service reflected in internal or external patient satisfaction survey results on assigned units. Must function as a team player and provide support between all areas of Nutrition and Nursing departments. Provides prompt, courteous, friendly service and performs Service Recovery.


    Job Requirements:
    High School Degree
    Able to read and perform basic math calculations
    Reading and writing skills
    3-4 years experience in a related field


    Job Responsibilities:

    Other job-related information:

    Working Conditions:
    Climbing - Rarely

    Hearing:
    Conversation - Consistently


    Hearing:
    Other Sounds - Frequently

    Kneeling - Occasionally
    Lifting 50+ Lbs. - Rarely
    Lifting <50 Lbs. - Occasionally
    Pulling - Rarely
    Pushing - Occasionally
    Reaching - Rarely
    Sitting - Consistently
    Standing - Rarely
    Stooping - Occasionally
    Talking - Consistently
    Use of Hands - Consistently
    Color Vision - Occasionally

    Visual Acuity:
    Far - Frequently


    Visual Acuity:
    Near - Consistently

    Walking - Frequently

    TriHealth SERVE Standards and ALWAYS Behaviors

    At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members.

    To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:


    Serve:
    ALWAYS...


    • Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
    • Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
    • Refrain from using cell phones for personal reasons in public spaces or patient care areas

    Excel:
    ALWAYS...


    • Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
    • Offer patients and guests priority when waiting (lines, elevators)
    • Work on improving quality, safety, and service

    Respect:
    ALWAYS...


    • Respect cultural and spiritual differences and honor individual preferences.
    • Respect everyone's opinion and contribution, regardless of title/role.
    • Speak positively about my team members and other departments in front of patients and guests.

    Value:
    ALWAYS...


    • Value the time of others by striving to be on time, prepared and actively participating.
    • Pick up trash, ensuring the physical environment is clean and safe.
    • Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

    Engage:
    ALWAYS...


    • Acknowledge wins and frequently thank team members and others for contributions.
    • Show courtesy and compassion with customers, team members and the community
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