- Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
- Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
- Refrain from using cell phones for personal reasons in public spaces or patient care areas
- Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
- Offer patients and guests priority when waiting (lines, elevators)
- Work on improving quality, safety, and service
- Respect cultural and spiritual differences and honor individual preferences.
- Respect everyone's opinion and contribution, regardless of title/role.
- Speak positively about my team members and other departments in front of patients and guests.
- Value the time of others by striving to be on time, prepared and actively participating.
- Pick up trash, ensuring the physical environment is clean and safe.
- Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
- Acknowledge wins and frequently thank team members and others for contributions.
- Show courtesy and compassion with customers, team members and the community
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retail catering coordinator - Cincinnati, United States - TriHealth
Description
Job Description
Job Overview
Under the direction of management of the Nutrition department, this position prepares catering event requisitions including event data, menu with garnishes, equipment and utensils needed for service; sets up and serves Doctors dining room; practices safe and sanitary habits while performing all assigned duties; performs numerous activities that require constant interaction with co-workers, so must function as a team player; and provides prompt, courteous and friendly service at all times.
Job Requirements
High School Degree or GED
Ability to read and perform basic math calculations
Reading and writing skills
Recognize and enforce quality food standards
Take orders over the phone and email
Price, charge and prepare limited amount of food for catered events
1-2 years experience in a related field
Job Responsibilities:
Other Job-Related Information
Working Conditions
Climbing - Occasionally
Hearing:
Conversation - Consistently
Hearing:
Other Sounds - Frequently
Kneeling - Occasionally
Lifting 50+ Lbs. - Frequently
Lifting <50 Lbs. - Consistently
Pulling - Consistently
Pushing - Consistently
Reaching - Consistently
Sitting - Occasionally
Standing - Consistently
Stooping - Frequently
Talking - Consistently
Use of Hands - Frequently
Color Vision - Occasionally
Visual Acuity:
Far - Frequently
Visual Acuity:
Near - Consistently
Walking - Consistently
TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members.
To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:Serve:
ALWAYS...
Excel:
ALWAYS...
Respect:
ALWAYS...
Value:
ALWAYS...
Engage:
ALWAYS...
