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Front Desk Manager
1 week ago
Millennium Biltmore Los Angeles Hotel Los Angeles, United States**About us** · Millennium Hotels & Resorts is a business in OTHER. We are professional, agile, professional and our goal is to Hire a manager that manages complete Front Office operations in a smooth and efficient manner.. · Our work environment includes: · - Modern office settin ...
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Front Desk Manager
5 days ago
Gold's Gym - SoCal Los Angeles, United StatesIf you are passionate about fitness and a person who wants to change lives every day for an UNBELIEVABLE company then keep reading · **Why is it great to work here?** · Gold's Gym Socal and its affiliated clubs are growing fast and looking for an hourly Front Desk Manager to help ...
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Sales Desk Manager
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Ford of Downtown LA Los Angeles, United States**Dealership**: L0516 Ford of Downtown LA · **Ford of Downtown LA**: · How would you like to work for the #1, largest dealership group in the entire country? Do you want more than a job, but a career? How about industry leading benefits for you and your family that smaller groups ...
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Front Desk Manager
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InterContinental Los Angeles, United States**About Us** · As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring u ...
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IT Service Desk Manager
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Fabletics El Segundo, United StatesJob Description · TechStyleOS is looking for a IT Service Desk Manager. · How Do You Fit In: · As a IT Service Desk Manager, you will be responsible for overseeing and leading the IT Service Desk team, ensuring the efficient and effective delivery of technical support services to ...
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Front Desk Manager
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Front Desk Manager
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Marriott International Los Angeles, United StatesAdditional Information Overtime eligible position · Job Number · Job Category Rooms & Guest Services Operations · Location AC Moxy Los Angeles, 1260 South Figueroa Street, Los Angeles, California, United States VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? ...
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Front Desk Manager
1 week ago
Marriott Hotels & Resorts Los Angeles, United StatesBonus Eligible Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/ Door Staff, Switchboard and Guest Services/ Front Desk. Strives Front Desk, Guest Service, Man ...
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Front Desk Manager
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InterContinental Hotels Group PLC Los Angeles, United StatesAbout Us Do you see yourself as a Front Desk Manager? What's your passion? At IHG we're interested in YOU. We employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart Manager, Front Desk Manager, F ...
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Front Desk Manager
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Gold's Gym International, Inc. Los Angeles, United StatesIf you are passionate about fitness and a person who wants to change lives every day for an UNBELIEVABLE company then keep reading Why is it great to work here? Golds Gym Socal and its affiliated clubs are growing fast and looking for an hourly Fro Front Desk Manager, Leadership, ...
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Service Desk Manager
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Piper Companies Los Angeles, United StatesPiper Companies is seeking a Service Desk Manager for a world leading consulting organization in Los Angeles, California supporting a large initiative. The Service Desk Manager role will be hybrid working onsite 3 days a week near West Hollywood. The Service Desk Manager will ser ...
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Front Desk Manager
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Qonten Los Angeles, United States**Front Desk Manager** · | Fri, 17 Dec :36:23 GMT · Observe front desk agents and telephone attendants to ensure that established procedures are completed in accordance with policy and procedure. Calls are answered on a timely basis and the proper greetings are used, messages a ...
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Service Desk Manager
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Odesus Los Angeles, United StatesJob · Location · – Los Angeles, CA (Hybrid) · Type · - Direct Hire · Rate · – $100, $127, exempt) · Summary: · The Service Desk Manager will be responsible for overseeing all related operations of the support center, servicing all internal and external customers of our ho ...
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Front Desk Manager
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Palihotel Hollywood Los Angeles, United States· FRONT DESK MANAGER | PALIHOUSE HOLLYWOOD · POSITION PROFILE · The Front Desk Manager will assist in overseeing Front Desk, Property Maintenance Team, and Overnight Agents. Operate the hotel at a level that meets and exceeds the standards of our guests. Develop, engage, encour ...
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Service Desk Manager
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Zachary Piper Solutions Los Angeles, United StatesPiper Companies is seeking a Service Desk Manager for a world leading technology organization in Los Angeles, California. The Service Desk Manager role will be hybrid working onsite 3 days a week near West Hollywood/UCLA. The Service Desk Manager will serve as a leadership role ...
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Front Desk Manager
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Marriott Los Angeles, United StatesMarriott Hotels South Figueroa Street [Desk Supervisor] It's time to explore new opportunities - and with more than 6,000 properties globally - Marriott has opportunities abound Marriott gets to know thousands of people every day, but they want to know you. They are offering the ...
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Front Desk Manager
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LA Ventures PUMP IT UP Los Angeles, United StatesJob Description · Job DescriptionWe are seeking an experienced and detail-oriented Administration Manager to oversee administrative functions and ensure smooth operations within our kid's indoor play center with specific focus on managing birthday party rooms. This involves handl ...
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Assistant Front Desk Manager
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Four Seasons Hotels Limited Los Angeles, United StatesAbout Four Seasons: · Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences f ...
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Front Desk Agent/manager On Duty
1 week ago
HOTEL ON THE VERGE, LLC Santa Monica, United StatesThe Ocean Park Hotel seeks a Front Desk Agent/ Manager on Duty. We are a small boutique-style Hotel. Shifts will mostly consist of 3:30 pm-11:30 pm or 7:30 am-3:30 pm hours a week. Weekends and Holidays should also be expected. Duties include but are not limited to; Delivering ex ...
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Tuli Eye Care Center Burbank, United States**About Tuli Eye Care Center**: · **Tuli Eye Care Center is an Ophthalmology practice in Burbank, California. We are a small but dedicated team, focused on providing high quality, empathetic care to our patients.** · **Role Responsibilities**: · We are looking for a full-time Off ...
Service Desk, Manager - Los Angeles, CA, United States - Jobot
Description
Hybrid - Local to Los Angeles, CA - The service desk area is a 24/7 operation and candidate must be agreeable to work nights, weekends, and holidays as required.
Leading Healthcare System in the LA area....The Service Desk Manager will be responsible for overseeing all related operations of the support center, servicing all internal and external customers of client.
The Service Desk provides a centralized resource to answer questions, troubleshoot problems, and facilitate solutions to known issues. Methods of contacting the Service Desk include inbound phone calls, ITSM service portal, emails, and Now Virtual Agent.In collaboration with the Service Desk supervisors, the manager will ensure that all SLAs are being met across all verticals.
In addition to maintaining daily operations, this role will be responsible for developing plans and road maps that consistently enable the forward movement of the service desk and enhancing service levels.
The manager will be accountable for consistently evaluating and evolving standards and processes related to the service center.The manager will be responsible for building strong relationships internal to IT and the business to ensure proper communication and delivery of information is taking shape in an appropriate, efficient manner.
This role will require strong analytical and written skills to help interpret data and provide direction on the next steps both to their immediate team and business partners.
Bachelor's Degree or equivalent relevant experience
The service desk area is a 24/7 operation and candidate must be agreeable to work nights, weekends, and holidays as required.
~Proven experience in implementing and supporting service-oriented tools
~Proven experience in service-related concepts, practices and procedures including ITIL methodologies.
~Directly supervises assigned staff. Evaluates employee performance and provides guidance and feedback to staff. Demonstrate operational leadership by meeting the Service Desk departmental standards and goals related to inbound phone calls, tickets, emails, and Now Virtual Agent. Manage process for communicating outages/emergencies and alerts to the organization through a timely, accurate, and efficient Incident Management process.
~SME for ITSM with oversight of the following applications Incidents, Requests, Problems, Knowledge Articles, and Change. Must ensure Service Desk timely processing and escalations.
~Content must be accurate, objective, and complete. Reports should recommend appropriate actions or strategies for improving performance. Manage I.S. Purchasing Coordinators responsible for purchasing hardware and tracking inventory. Ensure accurate product data and documented inventory management procedures are maintained.
~Develop and maintain essential Service Desk resources to include Standards Operating Procedures and Knowledge Articles, which are necessary tools for First Call Resolution, customer self-service, and staff training purposes.
~Network with professional counterparts inside and outside the health system. Make recommendations to senior management regarding technology changes based on business needs.
~Manage vendor relationships as it depends on daily operational needs. Directs and manages the delivery/deployment of complex projects and lends technical assistance to others as needed.
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