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    Service Desk Manager - Los Angeles, United States - Piper Companies

    Piper Companies
    Piper Companies Los Angeles, United States

    3 weeks ago

    Default job background
    Description

    Piper Companies is seeking a Service Desk Manager for a world leading consulting organization in Los Angeles, California supporting a large initiative. The Service Desk Manager role will be hybrid working onsite 3 days a week near West Hollywood. The Service Desk Manager will serve as a leadership role implementing and improving processes, tooling and alignment to the overall organization.

    Responsibilities for the Service Desk Manager include:

    • Provide 24 x 7 IT Service to the organization
    • Review/Improve and create new processes to improve efficiency and level of customer satisfaction
    • Work with all stakeholders across the organization to learn more about their needs, requests, and feedback
    Qualifications for the Service Desk Manager include:
    • Ability to work onsite hybrid 3 days a week
    • Proven years of successful leadership within IT Service Desk
    • Experience managing and leading global teams supporting a 24 x7 environment
    • Strong ServiceNow ITIL background
    • Ability to lead but also be hands on
    • Passion for providing a high level of customer service
    Compensation for the Service Desk Manager includes:
    • Salary Range: $150,000 - $175,000 based on experience
    • No sponsorship or C2C arrangements
    Keywords: Service Desk

    #LI-JA1

    #LI-ONSITE
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