Jobs
>
Los Angeles

    Assistant Front Desk Manager - Los Angeles, United States - Four Seasons Hotels Limited

    Four Seasons Hotels Limited
    Four Seasons Hotels Limited Los Angeles, United States

    3 weeks ago

    Default job background
    Description
    About Four Seasons:

    Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

    At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

    About the location:
    Since opening in 1928, our legendary property has been the preferred address for celebrities, royalty and the international elite - and it's easy to see why. Located at the intersection of Wilshire Boulevard and Rodeo Drive, we put you in the enviable heart of Beverly Hills, with designer shopping, fine dining and postcard-worthy views at our doorstep.

    Assistant Front Desk Manager

    Beverly Wilshire, A Four Seasons Hotel

    The Beverly Wilshire, A Four Seasons Hotel is looking for an Assistant Front Desk Manager who oversees, directs and controls the activities of the various Rooms departments, with a focus on Front Desk, will also oversee the operation of Housekeeping, Concierge, Bell Staff, Driveway and CORE, in the absence of a manager. In addition, the overnight coverage will ensure supervision of all departments assigned on the overnight shift.

    The ideal person shares a passion for excellence and who infuses enthusiasm into everything they do. This position has the opportunity to shape guest experience by providing exceptional knowledge and service in support of our world-renowned hotels

    Work authorization for the location is required.

    Join Our Team

    Located at the intersection of Wilshire and Rodeo, an international cast of personalities comes together amid urban buzz, Hollywood glamour and a sophisticated California vibe. Experience CUT, Wolfgang Puck's, and become part of a iconic hotel of the Four Seasons Portfolio.

    Work on a team that is built on mutual respect, collaboration, excellent service and passion for providing above and beyond guest experiences. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine's 100 Best Companies to work for since 1998.

    The Role

    The Assistant Front Desk Manager will act as the manager on duty in the hotel when senior managers are not available. Will manage shifts in the Rooms Departments as required.

    Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons' policies. Ensures guests are provided with an exemplary level of service in keeping with the Four Seasons standards. Responsible for any related assignments to the Rooms division

    Job Functions
    • Manages the staff at the Front Desk, Bell Desk, Driveway, Housekeeping and Concierge and ensures oversight of the CORE team in the absence of the department manager as assigned. Directs all activities of the employees and ensure communications and follow-up on any problems, guest requests or special requirements. Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed.
    • Reviews and monitors schedules of staff under their responsibility. Frequently tours the hotel to ensure maintenance and upkeep. Monitors employee activities to assure that standards are being met, staff is being supported and guest needs are being met.
    • Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.
    • Coordinates arrivals, departures and billing requirements. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups.
    • Assures that all financial and credit procedures are followed. Ensure daily follow up on credit problems. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Ensure posting and collection of garage revenues. Checks cashiers' work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements.
    • Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees when senior managers are not available. Responds swiftly and effectively in any hotel emergency or safety situation.
    • Checks guest in and out in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Ensure proper management and tracking of all guest packages through Key. Settles bill accurately through credit card or cash transaction. Reviews late arrivals, next day early arrivals and departures to plan for the next day's activities. Plans ahead in the event of overselling the hotel, to ensure walk guests are identified and local hotels are secured for relocation.
    • Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests, monitor valet parking, parking revenue and manage guest requests.
    What to Expect: You Will...
    • Be part of a cohesive team with opportunities to build a successful career with global potential
    • Have access to a robust benefit plan
    • Have the opportunity to engage in diverse and challenging work
    • Derive a sense of pride in work well done
    • Be recognized for excellence
    Salary: $69, $75,000.00

    Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -

    Learn more about what it is like to work at Four Seasons - visit us:

    Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -
  • Zachary Piper Solutions

    Service Desk Manager

    4 weeks ago

    Zachary Piper Solutions Los Angeles, United States

    Piper Companies is seeking a Service Desk Manager for a world leading technology organization in Los Angeles, California. The Service Desk Manager role will be hybrid working onsite 3 days a week near West Hollywood/UCLA. The Service Desk Manager will serve as a leadership role ...

  • Marriott Hotels & Resorts

    Front Desk Manager

    2 weeks ago

    Marriott Hotels & Resorts Los Angeles, United States

    Bonus Eligible Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/ Door Staff, Switchboard and Guest Services/ Front Desk. Strives Front Desk, Guest Service, Man ...

  • InterContinental Hotels Group, plc

    Front Desk Manager

    5 hours ago

    InterContinental Hotels Group, plc Los Angeles, United States

    About Us Do you see yourself as a Front Desk Manager? What's your passion? At IHG we're interested in YOU. We employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart Manager, Front Desk Manager, F ...

  • Qonten

    Front Desk Manager

    11 hours ago

    Qonten Los Angeles, United States

    **Front Desk Manager** · | Fri, 17 Dec :36:23 GMT · Observe front desk agents and telephone attendants to ensure that established procedures are completed in accordance with policy and procedure. Calls are answered on a timely basis and the proper greetings are used, messages a ...

  • Marriott

    Front Desk Manager

    2 weeks ago

    Marriott Los Angeles, United States

    **Additional Information** Overtime eligible position · **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** AC Moxy Los Angeles, 1260 South Figueroa Street, Los Angeles, California, United States · **Schedule** Full-Time · **Located Remotely?** N · ...

  • InterContinental Hotels Group

    Front Desk Manager

    3 days ago

    InterContinental Hotels Group Los Angeles, United States

    About Us · Do you see yourself as a Front Desk Manager? What's your passion? At IHG we're interested in YOU. We employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And w ...

  • IHG

    Front Desk Manager

    3 days ago

    IHG Los Angeles, United States

    **About Us** · Do you see yourself as a **Front Desk Manager** ? What's your passion? At IHG we're interested in YOU. We employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they ...

  • LA Ventures PUMP IT UP

    Front Desk Manager

    4 weeks ago

    LA Ventures PUMP IT UP Los Angeles, United States

    Job Description · Job DescriptionWe are seeking an experienced and detail-oriented Administration Manager to oversee administrative functions and ensure smooth operations within our kid's indoor play center with specific focus on managing birthday party rooms. This involves handl ...

  • Disqo

    Manager - Deal Desk & Order Management

    2 weeks ago

    Disqo Los Angeles, United States

    DISQO is the brand experience (BX) platform for understanding every customer experience. Businesses trust DISQO to power better decisions for every customer, touchpoint, and outcome. DISQO's insights, agile testing and advertising measurement products are powered by millions of c ...

  • Four Seasons Hotels Limited

    Assistant Front Desk Manager

    1 hour ago

    Four Seasons Hotels Limited Los Angeles, United States

    About Four Seasons: · Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences f ...

  • Four Seasons Hotels Limited

    Assistant Front Desk Manager

    1 week ago

    Four Seasons Hotels Limited Los Angeles, United States

    About Four Seasons: · Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences f ...

  • Marriott International

    Front Desk Manager

    4 weeks ago

    Marriott International Los Angeles, United States

    Additional Information Overtime eligible position · Job Number · Job Category Rooms & Guest Services Operations · Location AC Moxy Los Angeles, 1260 South Figueroa Street, Los Angeles, California, United States VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? ...

  • Piper Companies

    Service Desk Manager

    3 weeks ago

    Piper Companies Los Angeles, United States

    Piper Companies is seeking a Service Desk Manager for a world leading consulting organization in Los Angeles, California supporting a large initiative. The Service Desk Manager role will be hybrid working onsite 3 days a week near West Hollywood. The Service Desk Manager will ser ...

  • AppleOne

    It Help Desk Manager

    2 weeks ago

    AppleOne Los Angeles, United States

    Job Description · Job DescriptionGreat Opportunity, Lead motivate Help Desk Personnel, day to day operation supervision. implement new technology, Cloud Software, improve, trouble shoot research diagnoses, documents resolve, MS Windows OS, MS0365 applications, SharePoint, VPN con ...

  • Millennium Biltmore Los Angeles Hotel

    Front Desk Manager

    4 days ago

    Millennium Biltmore Los Angeles Hotel Los Angeles, United States

    **About us** · Millennium Hotels & Resorts is a business in OTHER. We are professional, agile, professional and our goal is to Hire a manager that manages complete Front Office operations in a smooth and efficient manner.. · Our work environment includes: · - Modern office settin ...

  • Moxy Los Angeles Downtown

    Front Desk Manager

    4 days ago

    Moxy Los Angeles Downtown Los Angeles, United States Full time

    Additional Information Night Shift · Job Number · Job Category Rooms & Guest Services Operations · Location AC Moxy Los Angeles, 1260 South Figueroa Street, Los Angeles, California, United States VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position T ...

  • Ford of Downtown LA

    Sales Desk Manager

    3 weeks ago

    Ford of Downtown LA Los Angeles, United States

    **Dealership**: L0516 Ford of Downtown LA · **Ford of Downtown LA**: · How would you like to work for the #1, largest dealership group in the entire country? Do you want more than a job, but a career? How about industry leading benefits for you and your family that smaller groups ...

  • InterContinental

    Front Desk Manager

    5 days ago

    InterContinental Los Angeles, United States

    **About Us** · As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring u ...

  • Disqo

    Manager - Deal Desk & Order Management

    2 weeks ago

    Disqo Los Angeles, United States

    DISQO is the brand experience (BX) platform for understanding every customer experience. Businesses trust DISQO to power better decisions for every customer, touchpoint, and outcome. DISQO's insights, agile testing and advertising measurement products are powered by millions of c ...

  • HOTEL ON THE VERGE, LLC

    Front Desk Agent/manager On Duty

    1 week ago

    HOTEL ON THE VERGE, LLC Los Angeles, United States

    The American Hotel seeks a Front Desk Agent/ Manager on Duty. We are a small boutique-style Hotel. Shifts will mostly consist of 3:30 pm-11:30 pm or 7:30 am-3:30 pm hours a week. Weekends and Holidays should also be expected. Duties include but are not limited to; Delivering exce ...