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Front Desk Manager
1 week ago
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Front Desk Manager
1 week ago
Gold's Gym - SoCal Los Angeles, United StatesIf you are passionate about fitness and a person who wants to change lives every day for an UNBELIEVABLE company then keep reading · **Why is it great to work here?** · Gold's Gym Socal and its affiliated clubs are growing fast and looking for an hourly Front Desk Manager to help ...
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Sales Desk Manager
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Front Desk Manager
2 weeks ago
InterContinental Los Angeles, United States**About Us** · As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring u ...
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IT Service Desk Manager
1 week ago
Fabletics El Segundo, United StatesJob Description · TechStyleOS is looking for a IT Service Desk Manager. · How Do You Fit In: · As a IT Service Desk Manager, you will be responsible for overseeing and leading the IT Service Desk team, ensuring the efficient and effective delivery of technical support services to ...
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Front Desk Manager
1 week ago
Comfort Inn and Suites Santa Ana, United States**Job Title**: Front Desk Manager · **JOB DESCRIPTION** · The Front Desk Manager is primarily responsible for supervising front desk team members to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. · **RESPONSIBILITIES AND DUTIES** · ...
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Front Desk Manager
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Golden rose gourmet San Dimas, United StatesOverview: · We are seeking a highly organized and customer-oriented Front Desk Manager to join our team. As the Front Desk Manager, you will be responsible for overseeing all front desk operations and ensuring a smooth and efficient workflow. This is a vital role in our organizat ...
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Front Desk Manager
17 hours ago
Marriott Hotels & Resorts Los Angeles, United StatesBonus Eligible Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/ Door Staff, Switchboard and Guest Services/ Front Desk. Strives Front Desk, Guest Service, Man ...
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Front Desk Manager
1 week ago
Marriott International Los Angeles, United StatesAdditional Information Overtime eligible position · Job Number · Job Category Rooms & Guest Services Operations · Location AC Moxy Los Angeles, 1260 South Figueroa Street, Los Angeles, California, United States VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? ...
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Front Desk Manager
1 week ago
InterContinental Hotels Group PLC Los Angeles, United StatesAbout Us Do you see yourself as a Front Desk Manager? What's your passion? At IHG we're interested in YOU. We employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart Manager, Front Desk Manager, F ...
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Front Desk Manager
1 week ago
Gold's Gym International, Inc. Los Angeles, United StatesIf you are passionate about fitness and a person who wants to change lives every day for an UNBELIEVABLE company then keep reading Why is it great to work here? Golds Gym Socal and its affiliated clubs are growing fast and looking for an hourly Fro Front Desk Manager, Leadership, ...
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Front Desk Manager
17 hours ago
Marriott Los Angeles, United States**Additional Information** Overtime eligible position · **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** AC Moxy Los Angeles, 1260 South Figueroa Street, Los Angeles, California, United States · **Schedule** Full-Time · **Located Remotely?** N · ...
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Service Desk Manager
1 week ago
Piper Companies Los Angeles, United StatesPiper Companies is seeking a Service Desk Manager for a world leading consulting organization in Los Angeles, California supporting a large initiative. The Service Desk Manager role will be hybrid working onsite 3 days a week near West Hollywood. The Service Desk Manager will ser ...
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Front Desk Manager
1 week ago
Qonten Los Angeles, United States**Front Desk Manager** · | Fri, 17 Dec :36:23 GMT · Observe front desk agents and telephone attendants to ensure that established procedures are completed in accordance with policy and procedure. Calls are answered on a timely basis and the proper greetings are used, messages a ...
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Service Desk, Manager
2 weeks ago
Jobot Los Angeles, CA, United StatesHybrid - Local to Los Angeles, CA - The service desk area is a 24/7 operation and candidate must be agreeable to work nights, weekends, and holidays as required. · Leading Healthcare System in the LA area....The Service Desk Manager will be responsible for overseeing all related ...
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Front Desk Manager
1 week ago
Palihotel Hollywood Los Angeles, United States· FRONT DESK MANAGER | PALIHOUSE HOLLYWOOD · POSITION PROFILE · The Front Desk Manager will assist in overseeing Front Desk, Property Maintenance Team, and Overnight Agents. Operate the hotel at a level that meets and exceeds the standards of our guests. Develop, engage, encour ...
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Service Desk Manager
1 week ago
Zachary Piper Solutions Los Angeles, United StatesPiper Companies is seeking a Service Desk Manager for a world leading technology organization in Los Angeles, California. The Service Desk Manager role will be hybrid working onsite 3 days a week near West Hollywood/UCLA. The Service Desk Manager will serve as a leadership role ...
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Front Desk Manager
1 week ago
Marriott Los Angeles, United StatesMarriott Hotels South Figueroa Street [Desk Supervisor] It's time to explore new opportunities - and with more than 6,000 properties globally - Marriott has opportunities abound Marriott gets to know thousands of people every day, but they want to know you. They are offering the ...
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Front Desk Manager
1 week ago
LA Ventures PUMP IT UP Los Angeles, United StatesJob Description · Job DescriptionWe are seeking an experienced and detail-oriented Administration Manager to oversee administrative functions and ensure smooth operations within our kid's indoor play center with specific focus on managing birthday party rooms. This involves handl ...
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Assistant Front Desk Manager
1 week ago
Four Seasons Hotels Limited Los Angeles, United StatesAbout Four Seasons: · Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences f ...
Service Desk Manager - Los Angeles, United States - Odesus
Description
JobLocation
– Los Angeles, CA (Hybrid)
Type
– $100, $127, exempt)
Summary:
The Service Desk Manager will be responsible for overseeing all related operations of the support center, servicing all internal and external customers of our hospital system.
In collaboration with the Service Desk supervisors, the manager will ensure that all SLAs are being met across all verticals.
In addition to maintaining daily operations, this role will be responsible for developing plans and road maps that consistently enable the forward movement of the service desk and enhancing service levels.
The manager will be accountable for consistently evaluating and evolving standards and processes related to the service center. This role will ensure that current and future technologies are utilized or being planned.The manager will be responsible for building strong relationships internal to IT and the business to ensure proper communication and delivery of information is taking shape in an appropriate, efficient manner.
This role will require strong analytical and written skills to help interpret data and provide direction on the next steps both to their immediate team and business partners.
Minimum Education:
Bachelor's Degree
Minimum Experience / Accountabilities:
The service desk area is a 24/7 operation and candidate must be agreeable to work nights, weekends, and holidays as required.
Must demonstrate excellent written/spoken and communication skills
Demonstrated experience in leading teams-oriented collaboration sessions
Demonstrated knowledge of report evaluation and analytics
Proven experience in implementing and supporting service-oriented tools
Proven experience in service-related concepts, practices and procedures including ITIL methodologies.
Directly supervises assigned staff. Recruits, screens, hires, and trains. Evaluates employee performance and provides guidance and feedback to staff. Counsels, disciplines, and terminates employees as required.
Demonstrate operational leadership by meeting the ServiceDesk departmental standards and goals related to inbound phone calls, tickets, emails, and Now Virtual Agent.
SME for ITSM with oversight of the following applications Incidents, Requests, Problems, Knowledge Articles, and Change. Must ensure ServiceDesk timely processing and escalations.
Provide daily, weekly, and monthly activity reports. Content must be accurate, objective, and complete. Reports should recommend appropriate actions or strategies for improving performance. Must meet deadlines for submitting reports.
Manage I.S. Purchasing Coordinators responsible for purchasing hardware and tracking inventory. Ensure accurate product data and documented inventory management procedures are maintained.
Develop and maintain essential ServiceDesk resources to include Standards Operating Procedures and Knowledge Articles, which are necessary tools for First Call Resolution, customer self-service, and staff training purposes.
Make recommendations to senior management regarding technology changes based on business needs.
Manage vendor relationships as it depends on daily operational needs. Directs and manages the delivery/deployment of complex projects and lends technical assistance to others as needed.
Perform other duties as assigned.
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