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    IT Support Engineer - San Diego, United States - K2 Staffing, LLC

    K2 Staffing, LLC
    K2 Staffing, LLC San Diego, United States

    3 days ago

    Default job background
    Description
    Summary
    Our client is a leading Biotech Company in the

    San Diego, CA area and they are in need of an IT Support Engineer Level II Technician . An IT Technician's role is to ensure system operation and functionality so that end users can accomplish business tasks.

    The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.

    Duties & Responsibilities


    Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.

    Provisioning and system setup for new hires.

    Prioritize incidents and service requests according to defined processes to meet defined SLAs.

    Use remote tools and diagnostic utilities to aid in resolving support requests.

    Server administration via Active Directory, File & Print services, DNS, DHCP.

    Install antivirus software and ensure virus definitions are up to date.

    Server administration via Active Directory, File & Print services, DNS, DHCP.

    Network firewall and switch administration and maintenance.

    Optimizing and maintaining network software and hardware

    Building and deploying file servers and cloud computing solutions

    Configuring and deploying VOIP solutions

    Manage Microsoft Exchange Server

    Telephone solutions

    Monitors alert systems and take appropriate action as per guidelines.

    Ability to use various messages in an event log to affect repairs.

    Receive escalated service requests requiring an enhanced response.

    Qualifications & Requirements

    Minimum of

    4 years

    hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory

    2-3 years

    of experience in a client-facing environment such as sales engineering

    Knowledge and familiarity with RMMs (i.e. Connectwise, Kaseya, etc) is a must

    PSA (ticketing system) Experience is a must

    Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology

    Possesses strong organizational and time-management skills

    Experience writing proposals for and implementation of technical solutions to fulfill business needs

    Results-oriented, self-motivated, energetic, professional, reliable, and a team player

    Strong understanding of technology and business productivity systems

    Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills

    Sales training experience is a plus

    Having worked in an MSP environment is a major plus.

    Ideal Qualifications (not required)

    CCNA or CCIE-Cisco certifications

    CompTIA Net+ and/or CompTIA Security+

    MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)

    Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.
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