Jobs
>
Chicago

    Program Supports Specialist - Chicago, United States - After School Matters

    After School Matters
    After School Matters Chicago, United States

    3 weeks ago

    Default job background
    Description


    After School Matters is a Chicago-based nonprofit organization that annually offers after-school and summer programs to nearly 19,000 Chicago high school teens to explore and develop their talents while gaining critical skills that will set them up for success in college and beyond.


    Founded more than 30 years ago, After School Matters has engaged more than 400,000 Chicago teens and is the nation's largest and most successful provider of after-school and summer programs for high school teens.

    No other organization offers programs to high school students at the scale and quality that we do.


    We offer paid apprenticeships led by professionals in the fields of arts, communications and leadership, sports, and STEM (Science, Technology, Engineering, and Math).

    Our nationally respected youth development model has been replicated in cities across the country and earned us the City Livability Award from the U.S.

    Conference of Mayors.

    Programs take place at community locations throughout the city, including three ASM buildings:

    downtown at Gallery 37 Center for the Arts, the Michael and Karyn Lutz Center in Belmont Cragin, and the Pullman community at Gately Park.

    Currently, After School Matters' annual operating budget is approximately $35M and employs approximately 500 staff across the organization.

    For more information, visit


    Summary of Position:


    Reporting to the Manager of Program Supports, the Program Specialist will be responsible for a variety of logistical and project management supports for special projects that are critical for the growth of After School Matters' Program Department.


    These projects fall into three large categories:

    Outreach and Exposure:

    planning the varied requests and events of outside entities for After School Matters teens to perform and participate in high-profile exposure opportunities.


    Program Implementation:
    Research and implementation of various pilot programs.

    Program Enhancements:
    working with resident artists and instructors to plan for performances and improve instructional practices in programs.


    The Program Specialist's primary responsibility is to facilitate and monitor the day-to-day logistics of After School Matters programs across the city of Chicago.

    The Program Specialist will conduct program observations and provide recommendations for high profile showcase opportunities for teens and instructors.

    Acting as the liaison between After School Matters and the program providers and community partners, the Program Specialist will communicate requirements, policy changes and other relevant information to ensure successful implementation of the program, payment to teens and instructors.

    Based upon observations, the Program Supports Specialist will provide coaching to ensure teen and instructor readiness for high profile opportunities.


    To complete these projects, the Program Supports Specialist will interface with a variety of stakeholders (teens, instructors, funders, and partners).

    The ideal candidate must be flexible enough to support both large-scale initiatives and small, discrete projects, and will have a passion for improving the lives of Chicago's teens.


    Major Duties and Responsibilities:

    Day-to-Day Management:
    Provide key supports for the Program Supports team special initiatives and events:

    Pull and synthesize data;

    Create agendas;

    Organize room set up with internal parties;

    Order food;

    Prepare materials.

    Produce accurate, grammatically correct and properly formatted documents under normal and tight time constraints;

    Prepare and send formal correspondences for the Program Supports team

    Visit programs and assist instructors with admin questions and tasks

    Develop and maintain relationships with program partners and instructors;

    In partnership with the Program Supports team, recruit and select Instructors and program providers;

    Act as a trouble shooter in the areas of program implementation, logistics, and data collection;

    Enter data into CitySpan;

    Assist in developing, and implementing, effective teen recruitment and retention strategies for regional programs to meet funder requirements;

    Identify program needs, considering budgetary constraints and make recommendations and submit to Director of Program Supports for approval;

    Secure the appropriate tools and supplies for each program and work with the warehouse department to ensure delivery;

    Trouble shoot teen application and other systems errors;

    Ensure that all required data, i.e. attendance, enrollment, program verifications, surveys, etc. are entered into the database system;

    Work with the Program Quality and Compliance team to ensure that all assigned programs are in compliance with After School Matters policies and procedures;

    Attend program closings and demonstrations of learning;

    Working with the Program Manager, approve instructor and liaison timesheets and trouble shoot systems errors with instructors and liaisons;

    Conduct one on one meetings with partners, instructors and liaisons when needed;


    Project Management:
    Several strategic initiatives fall under the oversight of the Director of Program Supports.

    The Program Supports Specialist will be critical in ensuring that these initiatives move forward within the organization:

    Attend meetings to take notes and organize next steps;

    Manage the follow up steps and monitor their progression to completion;

    Pull data from the organization's internal Cityspan system to report back to committees and to prepare for upcoming committees;

    Able to update internal constituents on initiatives and their progress;

    Create project plans to implement large initiatives in the programs department (i.e. planning for events and professional development, etc.);

    Maintain databases for key initiatives.

    Support and Liaise with Internal Departments:
    Keep the all departments updated on calendar and schedules;

    Understand key dates and initiatives for all branches and answer questions for parents or teens;

    Collaborate with the Programs team members and Development department to track and monitor the multiple events and key program dates;

    Support special events for the Programs team, Executive Office and/or Development Department (i.e. Gala support, Advisory Board support, etc.).

    Coordinate logistics for professional development and teen participation requests, anticipating challenges and developing solutions;

    Design an organization system to track instructor and teen information in order to complete projects related to special requests with ongoing process improvements;

    Document and complete reports for all assigned projects including lessons learned and recommendations;

    Assist in developing and maintaining a master list of programs, instructors, and program providers to participate in special requests;

    When requested, provide quality control over multiple projects from beginning to end and ensure timely completion with support from the Program teams as needed;

    Assist with managing organization tours for donors with the Director of Program Supports; and

    Other duties required.


    Knowledge, Skills and Abilities:
    Excellent organizational skills; strong process orientation, problem solving and trouble-shooting skills; a firm commitment to quality

    Skilled in developing and facilitating collaborative relationships and interacting with people at all levels

    Demonstrate experience in managing multiple projects at one time, able to respond to requests quickly, willingness to be flexible, and able to work in a fast paced, high energy environment

    Strong orientation to customer service (i.e., ASM staff and teens, corporate executives, community and government leaders, etc.)

    Detail oriented and capable of meeting deadlines

    Proficiency in MS Office applications required

    Database management

    Ability to exercise discretion and sound judgment


    Qualifications:
    Bachelor's Required

    3+ years of experience in education and/or nonprofits required

    1-2 year of project and/or event planning

    Commitment to the youth of Chicago

    Evenings and weekends required

    Valid Driver's License, insured transportation, and driving record that satisfies our Motor Vehicle Policy required[1]


    Supervisory Responsibilities:
    2 Seasonal Program Specialists, 1 Program Assistant, 1 Program Coordinator


    Physical Demands:


    The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Must be able to sit for long periods of time.


    Work Environment:


    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is not exposed to weather conditions

    The noise level in the work environment is usually moderate.


    How to Apply:
    Submit a cover letter and resume at


    EEO:
    After School Matters is an Equal Opportunity/Affirmative Action employer.

    All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, military discharge status, age, marital status, parental status, or source of income.

    [1] After School Matters will provide reasonable accommodation to a person who does not have a driver's license because of a disability.

    Powered by JazzHR
  • Parallel Partners

    IT Support Specialist

    3 weeks ago

    Parallel Partners Chicago, United States

    IT Support Specialist, Chicago, IL · The IT Support Specialist supports and manages, in coordination with the Applications Support Specialist, and with the Company's outsourced managed services provider, all automated systems:accounting, word processing, data and voice communica ...

  • Newlifecenters

    IT Support Specialist

    15 hours ago

    Newlifecenters Chicago, United States

    If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. · IT Support Specialist · Full Time · Technical · Chicago, IL, US · 12 days ago · Requisition ID: 1078 · New Life Cente ...

  • Zachary Piper Solutions

    IT Support Specialist

    3 weeks ago

    Zachary Piper Solutions Chicago, United States

    Zachary Piper Solutions is seeking a VoIP Specialist · to support our customer (DISA). This position requires you to be on-site at Scott Air Force Base, IL. · The VoIP Specialist will be responsible for installing, configuring, maintaining, and supporting all telephone systems ...

  • Alliance for Clinical Trial in Oncology Foundation

    Support Specialist

    3 weeks ago

    Alliance for Clinical Trial in Oncology Foundation Chicago, United States

    Job Description · Job DescriptionThe Alliance for Clinical Trials in Oncology Foundation (Foundation) is a foundation created to enhance and expand the ability of the Alliance for Clinical Trials in Oncology (Alliance) to conduct cancer clinical research and address important tre ...

  • Marillac Stt Family Services Inc

    Support Specialist

    3 weeks ago

    Marillac Stt Family Services Inc Chicago, United States

    Job Description · Job DescriptionJOB TITLE: G.R.O.W Support Specialist STATUS: Full Time · DEPARTMENT: Community Outreach Services HOURS/WEEK: 40 · DIRECT SUPERVISOR: G.R.O.W Program Manger FLSA STATUS: Exempt (3 year Pilot Program) · DIRECTLY SUPERVISES: N/A · Vision · Ending ...

  • Allvue Systems, LLC

    IT Support Specialist

    2 weeks ago

    Allvue Systems, LLC Chicago, United States

    **Customer Education Manager** · **IT Support Specialist** · **IT Support Specialist** · **WHO WE ARE** · We are Allvue Systems, a rapidly growing software company formed by the merger of AltaReturn and Black Mountain. Allvue has over 500 employees in offices throughout North Ame ...

  • Marillac Stt Family Services, Inc.

    Support Specialist

    1 week ago

    Marillac Stt Family Services, Inc. Chicago, United States

    JOB TITLE : G.R.O.W Support Specialist STATUS: Full Time · DEPARTMENT : Community Outreach Services HOURS/WEEK : 40 · DIRECT SUPERVISOR : G.R.O.W Program Manger FLSA STATUS: Exempt (3 year Pilot Program) · DIRECTLY SUPERVISES : N/A · Vision · Ending the cycle of poverty · Mission ...

  • Marillac Stt Family Services, Inc.

    Support Specialist

    1 week ago

    Marillac Stt Family Services, Inc. Chicago, United States

    JOB TITLE: G.R.O.W Support Specialist STATUS: Full Time · DEPARTMENT: Community Outreach Services HOURS/WEEK: 40 · DIRECT SUPERVISOR: G.R.O.W Program Manger FLSA STATUS: Exempt (3 year Pilot Program) · DIRECTLY SUPERVISES: N/A · Vision · Ending the cycle of poverty · Missio ...

  • Flock Freight, Inc.

    IT Support Specialist

    15 hours ago

    Flock Freight, Inc. Chicago, United States

    - IT Support Specialist **IT Support Specialist** · Chicago, IL · **Were growing fast like, speed-of-light fast.** We have 150 new, full-time Flockers and more square feet in Encinitas and Chicago than ever before · **Were taking names.** Find us on the CNBC Disruptor 50, SDCE ...

  • Czarnowski

    IT Support Specialist

    2 weeks ago

    Czarnowski Chicago, United States

    ** IT Support Specialist** · **Job Category****:** IT Support Specialist **Requisition Number****:** ITSUP001633 Showing 1 location **Job Details** · **Description** · **The Company:** · Czarnowski is a full-service marketing company that produces unforgettable brand experien ...

  • American Library Assoc.

    IT Support Specialist

    6 days ago

    American Library Assoc. Chicago, United States

    The American Library Association seeks an experienced Support Specialist for its IT department. This role provides technical support and assistance to ALA Staff users with their personal computing devices and all AV onsite conference room equipment. ensuring the smooth operation ...

  • NEW LIFE CENTERS OF CHICAGOLAND NFP

    IT Support Specialist

    19 hours ago

    NEW LIFE CENTERS OF CHICAGOLAND NFP Chicago, United States

    Job Description · Job DescriptionNew Life Centers provides intensive, community-based mentoring programs for youth and their families in the Little Village, Humboldt Park, Pilsen and Brighton Park communities of Chicago. The target demographics of NLC are gang-affiliated youth, y ...

  • The Scion Group

    IT Support Specialist

    4 days ago

    The Scion Group Chicago, United States

    Your Opportunity · Scion is paving a path in student living and we're seeking a talented IT Support Specialist to join us in executing our vision. This position will focus on the support of a mid-sized Windows Server domain environment and provide troubleshooting support for a na ...

  • Aunt Martha's

    Youth Support Specialist

    3 weeks ago

    Aunt Martha's Chicago, United States

    Aunt Martha's Health and Wellness boldly commits to supporting the well-being of our communities, ensuring equity in access and delivering exceptional care inspired by a culture of innovation. We are taking a responsible approach to creating environments that allow us to do what ...

  • Thresholds

    Community Support Specialist

    3 weeks ago

    Thresholds Chicago, United States Full time

    Posting Details · Posted: May 7, 2024 · Full-Time · Locations Showing 1 location Cook County · Chicago, IL, USA · Cook County · Chicago, IL, USA · Thresholds · 123 Main St · Various Counties, IL 00000, USA · Thresholds · 123 Main St · Various Counties, IL 00000, USA · Job Det ...

  • Baker McKenzie

    Client Support Specialist

    1 week ago

    Baker McKenzie Chicago, United States

    The Client Support Specialist will support the Firmwide Global Client Strategy and Key Client relationships from a finance operations perspective, providing comprehensive and commercially focused guidance, involving the coordination of new assignments, matter opening, pricing, bi ...

  • Mercy Housing

    Housing Support Specialist

    1 week ago

    Mercy Housing Chicago, United States Full time

    At Mercy Housing we believe that business and mission are not competing values. Employees are expected make decision with our core values of Respect, Justice and Mercy into their day-to-day work and demonstrate commitment to issues of racial equity, diversity, and inclusion. We a ...

  • Thresholds

    Community Support Specialist

    1 week ago

    Thresholds Chicago, United States Full time

    Posting Details · Posted: May 24, 2024 · Full-Time · On-site · Locations Showing 1 location 4101 N Ravenswood Ave · 4101 N Ravenswood Ave · Chicago, IL , USA · 4101 N Ravenswood Ave · 4101 N Ravenswood Ave · Chicago, IL , USA · Job Details · Description · Community Support ...

  • CME Group

    Support Specialist

    4 weeks ago

    CME Group Chicago, IL, United States Full time

    · The Customer Support Specialist Consultant provides computing support to internal employees- second level problem determination, recording, resolution & escalation of problems if necessary. He/She works with users whose issues could not be resolved in the first call & answerin ...

  • Christian Community Health Center

    IT Support Specialist

    15 hours ago

    Christian Community Health Center Chicago, United States

    DIRECT SUPERVISOR · Information Technology Director · POSITION SUMMARY · T · his position will support all technology, including telecommunications and computer operations of Christian Community Health Center (CCHC). This position will be accountable and not limited to providin ...