Jobs
>
Chicago

    Support Specialist - Chicago, United States - Alliance for Clinical Trial in Oncology Foundation

    Alliance for Clinical Trial in Oncology Foundation
    Alliance for Clinical Trial in Oncology Foundation Chicago, United States

    6 days ago

    Default job background
    Description

    Job Description

    Job Description

    The Alliance for Clinical Trials in Oncology Foundation (Foundation) is a foundation created to enhance and expand the ability of the Alliance for Clinical Trials in Oncology (Alliance) to conduct cancer clinical research and address important treatment questions through large-scale clinical trials. Through efforts of the Foundation in support of the Alliance, clinical trials and laboratory research are conducted to discover new or improved ways to prevent, treat, and cure many types of cancer, including leukemia and lymphoma, and cancers of the breast, prostate, lung, and gastrointestinal (GI) tract, and help educate the medical community on methods of cancer diagnosis, treatment, and prevention.

    The Alliance for Clinical Trials in Oncology Foundation is looking for a Support Specialist who is excited to provide their expertise and oversight for our Chicago-based office by assisting users, tasks, and projects on the systems team. We are an organization of passionate, team-oriented professionals driven to change the face of cancer.

    Benefits of working at the Alliance for Clinical Trials in Oncology Foundation:

    ● 8 weeks of paid time off (including PTO, sick, and holidays) during year one

    ● Medical, Dental & Vision plans with 100% employer-paid option for employees

    ● Tuition reimbursement stipends

    ● Continuing Education

    ● 3% employer match for retirement investments

    ● Annual Employee Performance Bonus Program

    ● Annual Cost of Living Adjustment

    ● 50% commuter reimbursement

    ● Healthy Work/Life balance and flexibility

    ROLE AND RESPONSIBILITIES

    • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
    • Responsible for ticket resolution, including delegation and triaging of tickets as needed
    • Conduct system administration as needed, including, but not limited to, user management and system communications
    • Work effectively with vendor teams to support AFT systems. Specific tasks may include, but are not limited to, documentation of requirements and UAT
    • Assist with conducting effective change management
    • Help identify and resolve issues; diagnose problems; facilitate appropriate escalation for timely resolution
    • Walk end users through problem-solving processes
    • Clean up computers; install computer peripherals for users
    • Deliver general support; work on department tasks and projects. Support may include, but is not limited to, supporting department administrative tasks, developing training materials, and conducting user training

    Requirements

    QUALIFICATIONS & EDUCATION

    • A minimum of a BA/BS degree is required
    • Demonstrated aptitude for troubleshooting
    • Excellent organizational and problem-solving skills; takes a detail-oriented approach to tasks
    • Ability to effectively present information and communicate complex ideas with technical and non-technical personnel (verbally and in writing)
    • Ability to successfully negotiate and collaborate with a wide array of personnel, internally and externally to the organization
    • Knowledge of clinical research operations and workflows
    • Knowledge of ICH GCP and FDA Code of Regulations
    • Ability to successfully work both within a team and independently
    • Demonstrated ability to learn new software quickly
    • Proficient in Microsoft Office and Google suites
    • Ability to travel as needed for conferences, etc.

    PREFERRED SKILLS:

    • Degree in a health, science, or information technology major preferred
    • 2-3 years experience in pharmaceutical, academic research organization, clinical research organization, and/or information technology preferred.
    • Experience with systems for conducting clinical research
  • GN Group

    IT Support Specialist

    6 days ago

    GN Group Chicago, United States

    Position: IT Support Specialist · Reports to Title: AMER Senior IT Service Manager · Department/Division: IT Shared Service · Primary Work Location: Chicago, IL · Job Code/Classification Non-Exempt · Position Overview · The IT Support Specialist position is primarily responsible ...

  • Healthcare Alternative Systems, Inc (H.A.S)

    Recovery Support Specialist

    12 hours ago

    Healthcare Alternative Systems, Inc (H.A.S) Chicago, United States

    **Recovery Support Specialist - Madden/Reed Hospital** · 1200 South 1st Avenue · Maywood, IL 60153 · Full Time, Non Exempt · **Healthcare Alternative Systems, Inc. (H.A.S.)** is a 501 (c) 3 non-profit organization providing behavioral health services to Chicago and the surroundin ...

  • SPS Global

    Field Support Specialist

    1 week ago

    SPS Global Chicago, United States

    **Job Title**:Field Support Specialist** · **Reports To**: The **Field Support Specialist,** will report to the Client Services Supervisor, Client Services Manager, Human Resources, or equivalent leadership. · **Job Overview**: · The Field Support Specialist (FSS) provides except ...

  • University of Illinois

    Office Support Specialist

    1 day ago

    University of Illinois Chicago, United States

    **Office Support Specialist - Health Social Work** · **Hiring Department**: Health Social Work · **Hiring Unit**: University of Illinois Hospital & Health Sciences System (UI Health) · **Location**: Chicago, IL USA · **Requisition ID**: · **Posting Close Date**: 4/17/2024 · **Po ...

  • Instituto del Progreso Latino

    Income Supports Specialist

    6 days ago

    Instituto del Progreso Latino Chicago, United States

    **Income Supports Specialist (IDPL) - Career Pathways** · **COMPANY DESCRIPTION** · Instituto del Progreso Latino is a community organization whose mission is to contribute to the fullest development of Latino(a) immigrants and their families through education, training and emplo ...

  • TAPESTRY 360 HEALTH

    Specialist, Patient Support

    12 hours ago

    TAPESTRY 360 HEALTH Chicago, United States

    **HEARTLAND HEALTH CENTERS is now TAPESTRY 360 HEALTH** · **Patient Support Specialist** · - ** · $500 Bonus paid to New Hires after successful completion of 90-day probationary period** · Do you want a job where what you value aligns with what you do? Come join us · We are curre ...

  • Caremerge

    Customer Support Specialist

    4 days ago

    Caremerge Chicago, United States

    **Company Overview**: · GoIcon is a fast-growing SaaS business focused on building a leading technology platform in the senior care market. Our mission is to improve the aging experience by empowering senior care communities with unparalleled communication and engagement technolo ...

  • Ferrara Candy Company, Inc.

    Specialist, Customer Support

    12 hours ago

    Ferrara Candy Company, Inc. Chicago, United States

    For more than 115 years, Ferrara has created sugar confections that enable moments of sweetness, celebration, and connection for candy lovers of all generations. Today, the company is the #1 sugar confectioner in the United States. Ferrara boasts a passionate team of nearly 9,000 ...

  • Adler University

    Technical Support Specialist

    5 days ago

    Adler University Chicago, United States

    The Technical Support Specialist is responsible for supporting Adler University faculty, staff, and student technology requests as well as providing Audio/Visual equipment usage and content production assistance to faculty, staff, and students. · **Education/Experience**: · - A b ...

  • Cassiday Schade LLP

    Technology Support Specialist

    1 day ago

    Cassiday Schade LLP Chicago, United States

    Previous hands-on experience in an IT role and at a law firm is preferred, but we will consider recent college graduates with a BS degree in Computer Science/Information Technology who are eager to learn. · **Benefits**: · - 401(k) · - Dental insurance · - Health insurance · - He ...

  • PRIMESOFT INC

    Tech Support Specialist

    6 days ago

    PRIMESOFT INC North Chicago, United States

    **Role : Tech Support** · **MOI : 2 Video Rounds** · **Exp : 5+ Years** · **Location : Chicago,IL Onsite** · - Degree in Computer Science or a related discipline; or equivalent work experience in IT Support · - Approximately 1-3 plus years of experience in support of IT products ...

  • Healthcare Alternative Systems, Inc (H.A.S)

    Peer Support Specialist Ws

    12 hours ago

    Healthcare Alternative Systems, Inc (H.A.S) Chicago, United States

    **Peer Support Specialist WS** · 2755 W Armitage Ave · Chicago, IL 60647 · Full Time, Non Exempt · **Healthcare Alternative Systems, Inc. (H.A.S.) **is a 501 (c) 3 non-profit organization providing behavioral health services to Chicago and the surrounding communities. We offer a ...

  • Midtown Athletic Club

    Regional Sales Support Specialist

    6 days ago

    Midtown Athletic Club Chicago, United States

    Want to try something _new_? Are you comfortable with technology and with the idea of helping someone achieve their aspirations? Have any of your friends told you you're really great with people? · Midtown is searching for a Regional Sales Support Specialist (RS3) to help partner ...

  • Impact Networking

    Business Applications Support Specialist

    5 days ago

    Impact Networking Chicago, United States

    **Description** · Impact is hiring a Business Applications Support Specialist for our nationally ranked Best and Brightest Workplace · The Business Applications Support Specialist is an important part of our Software Services Post Sales Team. The Post Sales Team is responsible fo ...

  • Na Oiwi Kane

    Computer User Support Specialist

    12 hours ago

    Na Oiwi Kane Chicago, United States

    **JOB DESCRIPTION** · **Position Title**:Computer User Support Specialist · **Location**:80% Remote, 20% Chicago, IL · **Introduction**: · Rivet Operations Company ("Rivet") has an opening for a Computer User Support Specialist. This position will be in support of the U.S Railroa ...

  • VectorBuilder, Inc.

    Inside Sales Support Specialist

    1 day ago

    VectorBuilder, Inc. Chicago, United States

    VectorBuilder is a rapidly growing biotechnology company that has established itself as a global leader in a range of life sciences products and services, including vector cloning, virus packaging, library construction, stable cell line generation, Covid-19 research reagents, and ...

  • USA Clinics Group

    IT Help Desk Support Specialist

    1 week ago

    USA Clinics Group Chicago, United States

    **Responsibilities** · - Assisting offices in multiple states to ensure that computers and networking are in place · - Working closely with corporate support teams · - Managing multiple projects · - Working with senior management to support the execution of company strategy · - A ...

  • Cloud5 Communications

    Technical Support Specialist Tier 2

    6 days ago

    Cloud5 Communications Chicago, United States

    **Cloud5 is the leading communications technology and services provider to customer · - centric brands across the Americas. The company's fast, reliable Internet solutions and flexible voice systems enhance the guest experience and resident satisfaction at more than 5,000 hotels, ...

  • Markel Corporation

    Underwriting Support Specialist, Inland Marine

    1 week ago

    Markel Corporation Chicago, United States

    What part will you play? If you're looking for a place where you can make a meaningful difference, you've found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you'll find your fit amongst our global community of optimists and ...

  • Healthcare Alternative Systems, Inc

    Peer Support Specialist- Weekend Part Time

    1 week ago

    Healthcare Alternative Systems, Inc Chicago, United States Part time

    **Healthcare Alternative Systems, Inc. (H.A.S.)** is a 501 (c) 3 non-profit organization providing behavioral health services to Chicago and the surrounding communities. We offer a continuum of programs addressing substance abuse, mental health, adolescent issues, family relation ...