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    IT Support Specialist - Chicago, United States - Czarnowski

    Czarnowski
    Czarnowski Chicago, United States

    3 weeks ago

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    Description

    ** IT Support Specialist**

    **Job Category****:** IT Support Specialist **Requisition Number****:** ITSUP001633 Showing 1 location **Job Details**

    **Description**

    **The Company:**

    Czarnowski is a full-service marketing company that produces unforgettable brand experiences for the worlds most forward-thinking organizations. We create brand stories that push boundaries, alter perception, evoke emotion and incite action. In short, we make stories that move. Combining sound strategy, compelling creativity, precise fabrication and first-rate operations amplifies your brand story and connects you more precisely to your audience. Our range of services, global reach and cross-sector experience has allowed us to deliver results for customers on and off the show floor for more than 70 years. We love what we do.

    **The Purpose:**

    As an IT Support Specialist, you will be part of a team of IT professionals who provide in-house technical PC hardware and software support for over 800 employees in nearly 20 locations. This will provide you with the opportunity to learn and work with a variety of equipment and issues including desktops, laptops, network connectivity, Windows, and Mac software, and much more.

    **The Job:**

    Provides support to internal end users to diagnose and resolve hardware and software issues.

    Responds to telephone calls, email and personnel requests for technical support.

    Documents, tracks and monitors trouble tickets via help desk software to ensure a timely resolution.

    Supports users on multiple operating systems (Microsoft Windows, Apple Mac OSX, Apple iOS, Google Android)

    Installs and troubleshoots endpoint applications such as Microsoft Office and line-of-business application

    Supports and troubleshoots cloud services such as , Adobe Creative Cloud, Office365, Smartsheet and Microsoft Teams

    Troubleshooting and support of mobile phones, mobile data hotspots, and tablets on both iOS and Android

    Troubleshooting of Office365-based Outlook email and mobile email clients

    Troubleshooting of basic network connectivity such as connecting to WiFi

    Printer and print driver installation and troubleshooting

    Redirects problems, requests, and documents to appropriate resources

    Identifies and escalates situations requiring urgent attention

    Stays current with system information, changes, and updates

    Maintains inventory controls of all hardware issued to end users

    Organizes and tracks equipment in stock

    **The Person:**

    Must possess excellent communication skills

    Should be customer oriented and results committed

    Must be able to learn quickly and retain information

    Must be able to work independently and proactively

    Must be authorized to work in the US

    Must be able to lift and carry up to 35 pounds

    Must be able to perform equipment placement and cabling underneath desks and behind racks

    Must be able to work in a dusty environment in either heat or cold for short periods

    Must be able to sit for extended phone calls in an open cubicle environment with common office sounds (other conversations, fax machine, ringing phones, etc.)

    Knowledge of Microsoft and Apple operating systems required

    Minimal travel to other offices to do in person support (couple times a year)

    Requires associate degree or equivalent experience

    **Core Value Statement**

    *Czarnowski will create and sustain the highest level of service and customer experience through our unique and passionate culture. We love what we do*

    Czarnowskis vision is not marketing hype. It wasnt dreamed up in a boardroom and its not a policy its a passion Our vision is something that has always existed, is reflective of our people, personality and culture and will always be unique to Czarnowski. We value each and every employee that contributes to our common goals. Our employees can expect an environment that allows opportunity, fosters inspiration, supports hard work, empowers people, encourages them and acknowledges their contributions and effort. In turn, employees are challenged to embody the following core values in their daily work;

    We strive to deliver exceptional customer results.

    We are humble and respectful.

    We act with honesty and integrity.

    We empower and trust one another.

    We foster a positive team and family spirit.

    We celebrate creativity and innovation.

    We embrace individuality and an entrepreneurial spirit.

    We can only profit together.

    We have fun.

    We love what we do.

    The input and participation of our entire Company is essential to uphold our vision today and into the future.

    **EEO Statement**

    This company is an equal opportunity employer and makes employment decisions without regard to race, gender, sexual orientation, disability or protected veteran status.

    **Qualifications**

    **Skills**

    **Behaviors**

    **:**

    **Motivations**

    **:**

    **Education**

    **Experience**

    **Licenses & Certifications**

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