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Santa Ana

    Customer Service Agent - Santa Ana, United States - Wella

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    Description

    ** Customer Service Agent - temporary**

    Posicin**:** Customer Service Agent

    Localizacin: Madrid, Espaa

    Direct Reports: Customer Service Operations Manager

    TEMPORAL

    **SOBRE THE WELLA COMPANY**

    **Together,** **WE****enable individuals to look, feel, and be their true selves.**

    Wella Company es una de las compaas lderes de belleza, que comprende una familia de marcas icnicas como Wella Professionals, Clairol, OPI, Nioxin y ghd. Con 6000 empleados a nivel mundial y presencia en ms de 100 pases, Wella y sus marcas permiten al consumidor sentirse y ser su verdadero yo. Como innovadores en el sector del cabello y uas Wella empodera a las personas a deleitar a los consumidores, inspirar la belleza profesional, comprometer a las comunidades y llevar un crecimiento sostenible a sus colaboradores.

    Puedes encontrar ms informacin en: .

    **EL PUESTO**

    Como Customer Service Agent formars parte del equipo de Atencin al Cliente cuya funcin engloba todos los procesos desde la recepcin de los pedidos hasta su facturacin, dando soporte y servicio a las necesidades del cliente, as como la tramitacin y gestin de las incidencias que puedan ocasionarse.

    **FUNCIONES PRINCIPALES**

    Gestin del ciclo diario de recepcin de pedidos, planificacin y entrega a clientes.

    Resolucin de consultas e incidencias de clientes y de la fuerza de ventas.

    Realizar todas aquellas operaciones de Atencin al Cliente que puedan derivarse del servicio prestado, as como la gestin y resolucin de reclamaciones.

    Mantener el nivel de servicio segn los parmetros, tipologa de cliente, rentabilidad y estrategia comercial.

    Recopilar la informacin y soporte correspondiente al anlisis de KPIs de servicio.

    Identificar los principales puntos de mejora y proponer acciones correctivas tanto a nivel cliente como producto/familia junto con los responsables del rea funcional afectada.

    **REQUISITOS**

    Ciclo formativo medio vinculado a las reas administrativa o de gestin

    Experiencia laboral en gestin y atencin a clientes

    Dominio herramientas informticas (Office - Excel).

    Se valorar conocimientos en SAP y CRM diseadas para Atencin al Cliente.

    Perfil con orientacin al cliente, resolutivo, habilidades comunicativas y trabajo en equipo.

    Ingls nivel B2



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