A call center agent is a person who works in a call center and is responsible for answering incoming calls, providing customer service, and handling inquiries or complaints - Orange, United States - Sapphire Solutions

Sapphire Solutions
Sapphire Solutions
Verified Company
Orange, United States

1 week ago

Savannah Johnson

Posted by:

Savannah Johnson

beBee Recruiter
Description

OUR UNDERSTANDING

We do our work with joy and conviction.

Our understanding is the basis of our daily actions. Our values are important to us and shape our working relationships with colleagues, employees, and customers.

YOUR TASKS

  • Handling customer inquiries by phone and chat
  • Acceptance of inquiries
  • Analysis
  • Competent, fast, customer-friendly handling of inquiries
  • Entering customer inquiries into system databases

YOUR PROFILE

  • English skills are very important as the training materials are in English.
  • Furthermore, all customer inquiries must be documented in English.
  • Constant use of a translator leads to increased processing times.

DESIRED QUALIFICATIONS

  • Independent work is required.
  • Secure handling of provided technology should be given.
  • Knowledge of data entry or routine use of a PC
  • Very good German skills due to telephone inquiries
  • High level of concentration

WE OFFER YOU

  • A
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