About Mildred Fernandez:
A hardworking, self-motivated, detail-minded and team-oriented professional with strong written and communication skills. Ability to function well in fast paced environment. Possess strong computer skills and quick learning curve for new applications.
Experience
Possess extensive customer service experience with strong analytical background. Possess strong computer skills and knowledgeable of various Airline service programs. Quick learning curve for new applications.
Customer Service Experience:
Sierra Aviations, (servicing American Airlines), Santa Ana Airport, July 2019- present:
AA BSO Customer Service Agent, July 2019- Present (Part-time):
*One-to-one, courteous passenger service with focus on baggage issues resolutions and extensive computer data entry.
*Assisted AA passenger with baggage status, delayed baggage claims/ baggage delivery orders/ damaged- missing baggage claims,
*Monitored In-bound Baggage status and processed On-Hand files of baggages, using Net Tracer/ Sabre programs.
Education
BS in Biology / Medical Technology from University of Texas at Arlington, Arlington, Texas
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