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    Associate Human Resources - Tampa, United States - Trispoke managed services

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    Description

    Job Description

    Job Description

    Description:

    Hybrid - Mostly remote engagement - Must come into office about once a month (Tampa, FL)

    Bilingual - Associate Human Resources

    Work Schedule: 10:00am - 7:00pm EST (No flexibility in time)

    Previous call centre customer service experience is a must have.

    Job Details:

    This person will have the opportunity to learn about the many aspects of human resources administration as they provide customer service support to staff members and managers as a member of our service delivery team. Additionally, the Incumbent will work with highly confidential information of all staff at all levels within the organization.

    Role Responsibilities:

    • Triage inquiries/ raise issues according to defined processes and procedures; These issues may include navigational support/answers regarding Workday, payroll, incident management.
    • Perform transactions and suggest improvements in Workday while maintaining content in the team's knowledgebase program.
    • Use pro-active communications to contribute to improving relationships and service levels with staff and Centre of Excellence partners.
    • Providing superb customer service as measured by Service Level Agreements and contact centre metrics.
    • Support and back up other team members in their daily activities while encouraging and sustaining a positive work environment that fosters team performance through own work and behaviour.
    • Manage other assigned activities, as necessary.

    Basic Qualifications:

    Bachelor's degree OR Associate degree and 4 years of Customer Service experience OR High school diploma / GED and 6 years of Customer Service experience

    Preferred Qualifications:

    • Fluent in English and Spanish and ability to communicate effectively, both in English and Spanish, verbally and in written word
    • 2 plus years' experience in Human Resources, Customer Service or Payroll
    • Effective analytical thinking and attention to detail or related internship experience demonstrating same
    • Strong working knowledge of Microsoft Word, Excel, and Power Point
    • Ability to multi-task in a fast-paced environment to meet deadlines.
    • Strong team player who can collaborate with colleagues on complex tasks.
    • Flexibility to work hours in support of the west coast time zone, 10am to 7pm EST.
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