- Triage inquiries/ raise issues according to defined processes and procedures; These issues may include navigational support/answers regarding Workday, payroll, incident management.
- Perform transactions and suggest improvements in Workday while maintaining content in the team's knowledgebase program.
- Use pro-active communications to contribute to improving relationships and service levels with staff and Centre of Excellence partners.
- Providing superb customer service as measured by Service Level Agreements and contact centre metrics.
- Support and back up other team members in their daily activities while encouraging and sustaining a positive work environment that fosters team performance through own work and behaviour.
- Manage other assigned activities, as necessary.
- Fluent in English and Spanish and ability to communicate effectively, both in English and Spanish, verbally and in written word
- 2 plus years' experience in Human Resources, Customer Service or Payroll
- Effective analytical thinking and attention to detail or related internship experience demonstrating same
- Strong working knowledge of Microsoft Word, Excel, and Power Point
- Ability to multi-task in a fast-paced environment to meet deadlines.
- Strong team player who can collaborate with colleagues on complex tasks.
- Flexibility to work hours in support of the west coast time zone, 10am to 7pm EST.
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Associate Human Resources - Tampa, United States - Trispoke managed services
Description
Job Description
Job DescriptionDescription:
Hybrid - Mostly remote engagement - Must come into office about once a month (Tampa, FL)
Bilingual - Associate Human Resources
Work Schedule: 10:00am - 7:00pm EST (No flexibility in time)
Previous call centre customer service experience is a must have.
Job Details:
This person will have the opportunity to learn about the many aspects of human resources administration as they provide customer service support to staff members and managers as a member of our service delivery team. Additionally, the Incumbent will work with highly confidential information of all staff at all levels within the organization.
Role Responsibilities:
Basic Qualifications:
Bachelor's degree OR Associate degree and 4 years of Customer Service experience OR High school diploma / GED and 6 years of Customer Service experience
Preferred Qualifications: