Associate Human Resources Generalist - Tampa, United States - Validation Associates

Validation Associates
Validation Associates
Verified Company
Tampa, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Description:

Hybrid - Mostly remote engagement - Must come into office about once a month (Tampa, FL)

Bilingual - Associate Human Resources

Work

Schedule:
10:00am - 7:00pm EST (No flexibility in time)

Previous call center customer service experience is a must have.


Top 3 Skills:


  • Human Resource experience and/or Customer Service experience.
  • ServiceNow experience is preferred.
  • Workday or other HR tool experience preferred.

Job Details:

This person will have the opportunity to learn about the many aspects of human resources administration as they provide customer service support to staff members and managers as a member of our service delivery team.

Additionally, the Incumbent will work with highly confidential information of all staff at all levels within the organization.


Role Responsibilities:


  • Triage inquiries/ raise issues according to defined processes and procedures; These issues may include: navigational support/answers regarding Workday, payroll, incident management
  • Perform transactions and suggest improvements in Workday while maintaining content in the team's knowledgebase program
  • Use proactive communications to contribute to improving relationships and service levels with staff and Center of Excellence partners
  • Providing superb customer service as measured by Service Level Agreements and contact center metrics.
  • Support and back up other team members in their daily activities while encouraging and sustaining a positive work environment that fosters team performance through own work and behavior
  • Manage other assigned activities as necessary

Basic Qualifications:

Bachelor's degree

OR

Associate degree and 4 years of Customer Service experience

OR

High school diploma / GED and 6 years of Customer Service experience


Preferred Qualifications:


  • Fluent in English and Spanish and ability to communicate effectively, both in English and Spanish, verbally and in written word
  • 2 plus years' experience in Human Resources, Customer Service or Payroll
  • Effective analytical thinking and attention to detail or related internship experience demonstrating same
  • Strong working knowledge of Microsoft Word, Excel, and Power Point
  • Ability to multitask in a fastpaced environment to meet deadlines
  • Strong team player who can collaborate with colleagues on complex tasks
  • Flexibility to work hours in support of the west coast time zone, 10am to 7pm EST

Job Type:
Contract


Pay:
Up to $24.00 per hour


Schedule:

  • 8 hour shift

Experience:


  • Payroll: 1 year (preferred)

Work Location:
Remote
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