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    IT Support Analyst II - Columbus, United States - Revel IT

    Revel IT
    Revel IT Columbus, United States

    3 weeks ago

    Default job background
    Description
    Our Columbus, Ohio client has a contract to hire opportunity for a

    IT Support Analyst II.


    Notes:
    Help Desk but more of a Support Analyst.
    Take Tier 1 and 2 requests and incident issues and troubleshooting and resolving
    Not just sitting at a desk
    Do a fair amount of hardware and software niche issues (Be open to digging in even though they are not familiar with technology)
    Contract to Hire or Direct Hire for right person.


    Requirements:
    3-5 years of recent/relevant experience.


    Technology:

    Intermediate level experience:

    OS Supported:
    Windows 10/11 and some MAC
    Hardware platforms supported - primarily Lenovo with a small MAC deployment.
    Printing - maintaining scan to email, changing toner, helping with printer jams, etc.
    M36- creating new users, groups, distro lists, setting up OneDrive
    MS Suite knowledge and troubleshooting (Outlook, Excel, etc.)
    AD (creating and disabling new users)
    Deploying new software/troubleshooting software issues

    DUO MFA
    Cell phone set up and upgrades
    Adobe Pro
    Experience w/Manage Engine tools a plus
    MAC knowledge a plus
    niche software support (iManage, Litera Compare, MRI Real Estate) - experience would be a PLUS.
    Word Press a plus


    Upcoming 2024 Projects:
    Windows 11 upgrade
    Deploying new endpoint VPN/Security software (Zscaler)
    Deploying BitLocker
    Implementing Manage Engine Service Desk Plus ticketing system


    Work environment:
    Casual (no t-shirts)
    Mon-Fri on site - 8 am-5 pm (hours can be flexible/adjusted)
    Hourly position w/some overtime opportunities,
    On-site gym
    3 weeks' vacation plus sick/personal time.
    Several company-sponsored activities each year (i.e. hockey, baseball, bowling, etc.)
    Multi-company support - Real Estate, Residential Communities, winery, retail apparel business, marijuana
    ~ 100 users across all companies.
    Some local travel is required in the Columbus area occasionally.
    Small intimate team without silos that will provide opportunities to learn and grow.

    #J-18808-Ljbffr
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