- Provide second-level technical support to end-users regarding hardware, software, and network issues.
- Respond to incident tickets and inquiries in a timely and professional manner.
- Troubleshoot and resolve common IT problems, escalating more complex issues to higher-level support as needed.
- Assist end-users with system navigation, software installations, and basic IT-related tasks.
- Educate users on IT policies, procedures, and best practices.
- Guide users through problem-solving steps and provide clear instructions.
- Create and update documentation for common IT procedures, troubleshooting steps, and solutions.
- Maintain accurate records of support interactions, resolutions, and system changes.
- Collaborate with other IT teams and departments to address and resolve technical issues.
- Communicate effectively with team members and management regarding ongoing support activities.
- Adhere to IT security policies and protocols to ensure the confidentiality and integrity of data.
- Report security incidents or breaches promptly.
- Preferred relevant experience working with the Ivanti ITSM platform, or similar.
- Windows 10
- Office 365
- Microsoft Teams
- SharePoint
- Virtual Desktops (VMWare)
- iPhone / iPad support
- Active Directory administration
- Microsoft System Center Configuration Manager (SCCM)
- Printers / Copiers
- Multi-factor authentication (DUO)
- Bomgar (Beyond Trust) administration/monitoring
- Teams supported AV and presentation systems.
- Experience supporting users in ERP platforms (BST or Deltek) and HRIS systems (Workday) is desirable.
- Working knowledge of a range of PC, network, and system diagnostic utilities.
- Knowledge of imaging and software deployment methods.
- Exceptional written and oral communication skills.
- Excellent interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
- Strong documentation and troubleshooting skills.
- Conduct research into a wide range of computing issues as required.
- Minimum of 2 years of related work experience.
- Bachelors in information technology, related degree, or equivalent experience.
- Experience working in a medium to large corporate environment.
- Certifications in ITIL and/or Help Desk Institute helpful.
- Experience with engineering applications helpful.
- Proven analytical and problem-solving abilities.
- Keen attention to detail.
- Exceptional customer service orientation.
- Ability to absorb and retain information quickly.
- Highly self-motivated and directed.
- Effectively prioritize and execute tasks in a high-pressure environment.
- Ability to present ideas in user-friendly language.
- Experience working in a team-oriented, collaborative environment.
-
IT Support Analyst
6 days ago
Squire Patton Boggs Columbus, United States Salaried - Full timeIT SUPPORT ANALYST · Reporting to the IT Manager, the Columbus Office IT Support Analyst is accountable for the quality of local technology service delivery. The IT Support Analyst works co-operatively with the Technology Services team and other areas of the Technology departmen ...
-
Bank Support Analyst
2 weeks ago
csi Franklin, United States Full timeLocation: Any CSI office. Open to location discussion. Preference for candidates within the Pacific, Mountain, and Alaska Time Zones. · Shift: 11:00 a.m. - 8:00 p.m. CST · JOB SUMMARY · Customer Service Representatives ensure delivery of excellent customer service through fast ...
-
Ohio Department of Developmental Disabilities Columbus, United StatesPrimary Location · :United States of America-OHIO-Franklin County-Columbus Work Locations · :Lazarus 550 West Town StreetColumbus43215 Organization · :Ohio Department of MedicaidClassified Indicator:ClassifiedBargaining Unit / Exempt:Bargaining Unit Schedule · :Full-tim ...
-
Technical Support Analyst
3 weeks ago
TEKsystems Franklin, United StatesJob Description · Job DescriptionDescription: · TEKsystems is hiring for several Technical Support Analyst's to provide level 1 technical support. This person will support and troubleshoot hardware, software, and connection issues for internal users. This includes Windows 10/11, ...
-
Decision Support Analyst
1 day ago
Highmark Health Columbus, United States Paid WorkCompany : · enGen · Job Description : · JOB SUMMARY · This job works closely with customers and design teams in prioritizing data and information requirements. The incumbent provides analysis in the development and support of projects and data analysis. Determines how decisio ...
-
Desktop Support Analyst
3 weeks ago
RennerBrown Columbus, United StatesKey Accountabilities: · Respond to IT incident and service request tickets · Deploy, maintain, and troubleshoot Windows desktop and laptop systems as well as related peripheral devices · Deploy, maintain, and troubleshoot Android and iOS devices · Troubleshoot application issues ...
-
Technical Support Analyst
2 weeks ago
Codeworks L.L.C Franklin, United StatesJob Description · Job Descriptionob Description -IMPORTANT TO KNOW:This posting is open to local and remote candidates.Local candidates will report onsite to our Franklin campus. · Interviews for this position will be held remotely utilizing Zoom. · Hybrid work from home opportun ...
-
IT Support Analyst
3 days ago
Squire Patton Boggs Columbus, United StatesIT SUPPORT ANALYST · Reporting to the IT Manager, the Columbus Office IT Support Analyst is accountable for the quality of local technology service delivery. The IT Support Analyst works co-operatively with the Technology Services team and other areas of the Technology department ...
-
IT Support Analyst
3 weeks ago
Strawser Construction Inc Columbus, United StatesSubsidiary: Barrett Industries Barrett Paving Materials one of the companies that operates within Barrett Industries Corporation, the Colas USA subsidiary that operates primarily in Maryland, Ohio, Pennsylvania, and New York. Barrett Paving is a leader in heavy civil constructio ...
-
Loan Support Analyst Sr
3 weeks ago
PNC Bank Corp. Columbus, United StatesExecutes varied and complex transactions/processes utilizing standard procedures. May have specific responsibility for one or multiple specialized products or functional areas. May have responsibility for larger, more complex or sensitive assigned ac Support Analyst, Business Ope ...
-
Fiscal Support Analyst, OA
3 weeks ago
Franklin County Board of Commissioners Columbus, United States· Classification Purpose: The primary purpose of the Fiscal Support Analyst classification is to handle the responsibility for the day-to-day finance activities such as accounts receivable, accounts payable, billing, payments, and service audits to support the operations of the ...
-
Loan Support Analyst Sr
1 week ago
PNC Financial Services Group Columbus, United StatesPosition OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employ ...
-
Loan Support Analyst Sr
2 weeks ago
PNC Columbus, United StatesPosition Overview · At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our em ...
-
Loan Support Analyst Sr
3 weeks ago
PNC Financial Services Group Columbus, United StatesJob Profile · Position Overview · At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture wher ...
-
Customer Care Analyst, Operations Support
14 hours ago
Abercrombie and Fitch Co. Columbus, United StatesJob Description · Job DescriptionCompany Description · Job Description · The Operations Support Analyst role involves analyzing contact arrival patterns to forecast volume, adjusting staffing levels accordingly, and identifying avenues to optimize efficiency to drive an elevated ...
-
Desktop Support Analyst
3 weeks ago
RennerBrown Columbus, United StatesKey Accountabilities: · Want to apply Read all the information about this position below, then hit the apply button. · Respond to IT incident and service request tickets · Deploy, maintain, and troubleshoot Windows desktop and laptop systems as well as related peripheral devic ...
-
Technical Support Analyst
3 weeks ago
NeoLink Services Franklin, United States**Job Descriptio**n: · Training: · - Initial training period of 7 weeks is required with hours 8:00 AM - 4:30 PM, Monday thru Friday. · - Permanent shifts will begin upon completion of Training. · - Shifts will be assigned based on the requirements of the Job Posting. · **Details ...
-
Loan Support Analyst Sr
2 weeks ago
PNC Financial Services Group Columbus, United StatesJob Profile · Position Overview · At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture wher ...
-
Loan Support Analyst Sr
2 weeks ago
PNC Financial Services Group Columbus, United StatesPosition Overview · At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our em ...
-
Loan Support Analyst Sr
2 weeks ago
PNC Financial Services Group Columbus, United StatesJob Profile · Position Overview · At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture wher ...
Desktop Support Analyst - Columbus, United States - RennerBrown Staffing
Description
Job Description
Job DescriptionTechnical Support:
User Assistance:
Documentation:
Collaboration:
Security Compliance:
Company DescriptionThe ambition of RennerBrown is to provide the resources and opportunities necessary to attract, train, and retain our associates to ensure they fulfill our quality commitment to our clients.
We provide IT solutions in NYC, NJ, Pa and beyond, and valuing quality above quantity will continue to make RennerBrown the premium choice for resources and opportunities:"our people deliver quality to our clients."
Company Description
The ambition of RennerBrown is to provide the resources and opportunities necessary to attract, train, and retain our associates to ensure they fulfill our quality commitment to our clients.We provide IT solutions in NYC, NJ, Pa and beyond, and valuing quality above quantity will continue to make RennerBrown the premium choice for resources and opportunities:
"our people deliver quality to our clients."
