Jobs
>
Columbus

    Bank Support Analyst - Franklin, United States - csi

    csi
    csi Franklin, United States

    3 weeks ago

    Default job background
    Full time
    Description

    Location: Any CSI office. Open to location discussion. Preference for candidates within the Pacific, Mountain, and Alaska Time Zones.

    Shift: 11:00 a.m. - 8:00 p.m. CST

    JOB SUMMARY

    Customer Service Representatives ensure delivery of excellent customer service through fast and accurate communication and coordinating with other departments to resolve inquires. They are the first point of customer contact for general inquiries. They build and maintain business relationships with clients by providing prompt and accurate service to promote customer loyalty.

    KEY RESPONSIBILITIES

  • Research and respond to support questions via phone and web-based support portal
  • Support the Loans core banking software servicing Commercial, Installment, Mortgage, and Revolving credit line accounts
  • Assist customers with escrow activity and other loan-related services as needed
  • Continuous learning of CSI's products to meet skill levels and goals of the department
  • Builds and maintains relationships with customers.
  • Responds to a work queue and resolves issues in a timely manner; escalates issues of a complex nature.
  • Demonstrates a basic knowledge of application functionality.
  • Provides information to the appropriate CSI department regarding customer issues and concerns.
  • Performs other duties as assigned.

    • PRIMARY RESULTS ACCOUNTABLE FOR ACHIEVING

  • Customer issues are resolved quickly.
  • Provided information is timely, accurate and relevant.
  • Customer Satisfaction.

    • JOB REQUIREMENTS

    Education & Certifications:

    Technical education or job knowledge equivalent to a 2-year college or trade school.

    Experience:

    The minimum amount of relevant work experience required to successfully perform the job is at least one (1) year.

    Loan operations or processing experience preferred.

    CSI NuPoint experience preferred.

    Required Skills:

  • Working knowledge of Microsoft Office Products, specifically Excel
  • Problem-solving / research skills
  • Organizational skills
  • Customer service skills
  • Mathematical skills
  • Communication skills
  • Reasoning skills
  • Computer skills
  • Analytical skills
  • Listening skills

    • RELATIONSHIP BUILDING

    This position requires regular contact both inside and outside the company.

    DECISION MAKING

    This position works from detailed instructions; decisions are made occasionally.

    SUPERVISION RECEIVED

    General Supervision. Assignments are both task-oriented and objective-oriented. Work is reviewed for soundness of judgement and overall adequacy and accuracy.

    WORK ENVIRONMENT

    The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Travel: No travel typically required.

    Physical Demands:

    The employee must be physically able to perform all essential job duties, with or without reasonable accommodation and shall be physically able to perform the tasks and/or functions listed above to the extent job-related and consistent with business necessity.

    Not For Albany County, NY, California, Colorado,Connecticut, Hawaii, Maryland, Nevada, New York City, Washington applicants.

    CSI is a leading fintech, regtech and cybersecuritysolutions partner operating at the intersection of innovation and service. As atrusted technology company, CSI excels at driving businesses forward with aunique blend of cutting-edge solutions, decades of experience and a commitmentto authentic partnerships defined by our customer-first culture.

    CSI is dedicated to providing challenging andrewarding careers for our employees across the country and offers a competitivecompensation package, including health, dental and vision insurance, paidvacation, 401k, and much more

    For more information about CSI, visit .

    CSI is proud to be an Equal Opportunity Employer andall qualified applicants will receive consideration for employment withoutregard to race, color, religion, gender, gender identity, sexual orientation,national origin, age, disability, veteran status, genetics, or any otherlegally protected basis.

    If you live less than one (1) hour drive from a CSIoffice, you will be required to be hybrid in-office.

    #LI-CV1

  • Squire Patton Boggs

    IT Support Analyst

    2 weeks ago

    Squire Patton Boggs Columbus, United States Salaried - Full time

    IT SUPPORT ANALYST · Reporting to the IT Manager, the Columbus Office IT Support Analyst is accountable for the quality of local technology service delivery. The IT Support Analyst works co-operatively with the Technology Services team and other areas of the Technology departmen ...

  • Strawser Construction Inc

    IT Support Analyst

    1 day ago

    Strawser Construction Inc Columbus, United States

    Subsidiary: Barrett Industries Barrett Paving Materials one of the companies that operates within Barrett Industries Corporation, the Colas USA subsidiary that operates primarily in Maryland, Ohio, Pennsylvania, and New York. Barrett Paving is a leader in heavy civil constructio ...

  • The Ohio State University

    ATS Support Analyst

    4 days ago

    The Ohio State University Columbus, United States Full time

    Current Employees and Students · : If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process. · Welcome to The Ohio State University's career site. We invite you to apply to positions ...

  • InsideHigherEd

    ATS Support Analyst

    3 days ago

    InsideHigherEd Columbus, United States

    Screen reader users may encounter difficulty with this site. For assistance with applying, please contact hr- If you have questions while submitting an application, please review these frequently asked questions. · Current Employees and Students:If you are currently employed or e ...

  • Ohio Department of Developmental Disabilities

    HYBRID - Project Support Analyst (Management Analyst)

    1 week ago

    Ohio Department of Developmental Disabilities Columbus, United States

    Primary Location · :United States of America-OHIO-Franklin County-Columbus Work Locations · :Lazarus 550 West Town StreetColumbus43215 Organization · :Ohio Department of MedicaidClassified Indicator:ClassifiedBargaining Unit / Exempt:Bargaining Unit Schedule · :Full-tim ...

  • TEKsystems

    Technical Support Analyst

    2 days ago

    TEKsystems Franklin, United States

    Job Description · Job DescriptionDescription: · TEKsystems is hiring for several Technical Support Analyst's to provide level 1 technical support. This person will support and troubleshoot hardware, software, and connection issues for internal users. This includes Windows 10/11, ...

  • 10976 Citi Fund Services Ohio, Inc.

    Accounting Support Group Analyst

    3 days ago

    10976 Citi Fund Services Ohio, Inc. Columbus, United States Full time

    Overview: · The Accounting Support Group Analyst is an entry level position responsible for assisting in a variety of fund valuation activities in coordination with the Operations - Transaction Services team. · The overall objective of this role is research and process of corpo ...

  • Highmark Health

    Decision Support Analyst

    1 week ago

    Highmark Health Columbus, United States Paid Work

    Company : · enGen · Job Description : · JOB SUMMARY · This job works closely with customers and design teams in prioritizing data and information requirements. The incumbent provides analysis in the development and support of projects and data analysis. Determines how decisio ...

  • TEKsystems

    WMi Support Analyst

    1 day ago

    TEKsystems Columbus, United States

    :One of our local Logistics client is looking for an iSeries guru with experience supporting the Manhattan iSeries Solution. The ideal candidate will have strong AS400 experience and act as a "fixer" - (Tacking tickets, troubleshooting, debugging etc.) There will be very little h ...

  • Codeworks L.L.C

    Technical Support Analyst

    3 weeks ago

    Codeworks L.L.C Franklin, United States

    Job Description · Job Descriptionob Description -IMPORTANT TO KNOW:This posting is open to local and remote candidates.Local candidates will report onsite to our Franklin campus. · Interviews for this position will be held remotely utilizing Zoom. · Hybrid work from home opportun ...

  • Squire Patton Boggs

    IT Support Analyst

    1 week ago

    Squire Patton Boggs Columbus, United States

    IT SUPPORT ANALYST · Reporting to the IT Manager, the Columbus Office IT Support Analyst is accountable for the quality of local technology service delivery. The IT Support Analyst works co-operatively with the Technology Services team and other areas of the Technology department ...

  • Franklin County Board of Commissioners

    Fiscal Support Analyst, OA

    4 weeks ago

    Franklin County Board of Commissioners Columbus, United States

    · Classification Purpose: The primary purpose of the Fiscal Support Analyst classification is to handle the responsibility for the day-to-day finance activities such as accounts receivable, accounts payable, billing, payments, and service audits to support the operations of the ...

  • PNC Financial Services Group

    Loan Support Analyst Sr

    2 weeks ago

    PNC Financial Services Group Columbus, United States

    Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employ ...

  • PNC

    Loan Support Analyst Sr

    3 weeks ago

    PNC Columbus, United States

    Position Overview · At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our em ...

  • Abercrombie and Fitch Co.

    Customer Care Analyst, Operations Support

    1 week ago

    Abercrombie and Fitch Co. Columbus, United States

    Job Description · Job DescriptionCompany Description · Job Description · The Operations Support Analyst role involves analyzing contact arrival patterns to forecast volume, adjusting staffing levels accordingly, and identifying avenues to optimize efficiency to drive an elevated ...

  • NeoLink Services

    Technical Support Analyst

    4 weeks ago

    NeoLink Services Franklin, United States

    **Job Descriptio**n: · Training: · - Initial training period of 7 weeks is required with hours 8:00 AM - 4:30 PM, Monday thru Friday. · - Permanent shifts will begin upon completion of Training. · - Shifts will be assigned based on the requirements of the Job Posting. · **Details ...

  • PNC Financial Services Group

    Loan Support Analyst Sr

    3 weeks ago

    PNC Financial Services Group Columbus, United States

    Position Overview · At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our em ...

  • Nationwide Children's Hospital

    Decision Support Associate Analyst

    3 weeks ago

    Nationwide Children's Hospital Columbus, United States

    Overview · The Decision Support Associate Analyst position provides analytic training in the Date Resource Department at Nationwide Children's Hospital, a private nonprofit pediatric teaching hospital. The Associate is encouraged to develop skills in relational database design, ...

  • PRIMUS GLOBAL SERVICES INC

    Jde Manufacturing Support Analyst

    1 week ago

    PRIMUS GLOBAL SERVICES INC Franklin Lakes, United States

    **Position: JDE Manufacturing Support Analyst** · **Location: Franklin lakes, NJ (Onsite)** · **Duration: 18 Months** · 1. Extensive experience in JDE EnterpriseOne Manufacturing modules like PDM, SFM, MRP, WO processing, MFG Acct. · 2. Resource having techno functional skills to ...

  • PNC

    Loan Support Analyst Senior

    3 weeks ago

    PNC Columbus, United States

    Position Overview · At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our emp ...