Jde Manufacturing Support Analyst - Franklin Lakes, United States - PRIMUS GLOBAL SERVICES INC

PRIMUS GLOBAL SERVICES INC

Verified Company

Franklin Lakes, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Position:
JDE Manufacturing Support Analyst

Location:
Franklin lakes, NJ (Onsite)

Duration: 18 Months

Extensive experience in JDE EnterpriseOne Manufacturing modules like PDM, SFM, MRP, WO processing, MFG Acct.
Resource having techno functional skills to support issues is desirable.
Support for interfaces to MFG PRO, Demand Solutions, Positive pay and Labelling solutions, Oracle APS etc is desirable

Ability to understand highly customized Manufacturing Accounting process General Support Responsibilities:

Application testing for all system changes and projects.
Knowledge transfer and other support related activity.
Second level support for resolution of service requests.
Second level support for resolution of system defects
Key involvement in the resolution of high severity user issues and system defects
Review and approve root cause analysis, work arounds and support
Documentation prepared by Support analysts
Provide guidance and expertise to Support analysts in resolving very complex issues.
Interact with Business users throughout the lifecycle of the support call from initiation till closure.
Resolving all JDE level 2 Application Support calls logged thru Help desk
Regular interaction with JDE development and CNC Admin support team to involve them in resolving issues.
Own the support tickets pertaining to their respective Modules till closure.
Provide On call support after business hours for high severity issues.
Experience in working on JDE projects with onsite offshore model for Application Development and support.

(2.) To perform troubleshooting at the ERP and database level

(3.) To train and transfer knowledge to the team members

(4.) To administer ERP in production environment

(5.) To manage database optimization, back-up and recovery

Job Type:
Contract

Pay:
$ $63.00 per hour

Schedule: