- Multi-level office with a stunning view of Columbus
- State of the art office
- Excellent benefits including 3 weeks of PTO and profit sharing
- Promotes growth and opportunities
- Respond to help desk tickets and provide timely resolutions to technical issues related to Microsoft 365, Office products, and Apple devices.
- Troubleshoot and resolve hardware, software, and networkrelated problems for endusers.
- Assist with the installation, configuration, and maintenance of desktop computers, laptops, printers, and peripheral devices.
- Provide support and guidance to endusers on various software applications and systems.
- Document and follow standard operating procedures for support processes.
- Maintain accurate records of resolved issues and track ticket status for followups.
- Collaborate with other IT team members to identify and implement process improvements.
- Stay uptodate with the latest technology trends and best practices in IT support.
- Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
- Minimum of 2 years of experience in an IT support role, preferably in a corporate environment.
- Strong working knowledge of Microsoft 365, Office suite, Windows operating systems, and Apple products (macOS, iOS).
- Excellent communication and customer service skills, with the ability to explain technical concepts to nontechnical users.
- Problemsolving skills and the ability to multitask and prioritize in a fastpaced environment.
- Attention to detail and a commitment to providing highquality support.
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IT Support Analyst - Columbus, United States - Creative Financial Staffing
Description
IT Support Analyst$50,000 - $65,000OnsiteDowntown Columbus
We are seeking an experienced IT Support Analyst to join our client's growing information technology team and provide excellent desktop support services to their employeesIn this role, you will be the primary point of contact for all technology-related issues, troubleshooting problems, and ensuring efficient operations across the organization.
About our Client:
Responsibilities:
Qualifications:
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