- Conduct quarterly update meetings with designated clients, ensuring follow-up on action items until they are fully executed.
- Analyze various data and reports to track client adoption of services, identify growth opportunities, and collaborate with both internal and external partners to enhance service uptake.
- Improve the success rates of self-service registrations by assisting clients, soliciting their input, and liaising with internal teams to convert customer feedback into tangible improvements.
- Follow the latest enhancements and functionalities of our platform, acquiring the knowledge necessary to explain, demo, and configure these features for our existing clients.
- Develop and disseminate a range of materials, including presentations, application notes, and technical bulletins, to support knowledge sharing within our team and to communicate effectively with a diverse client and partner base.
- Collaborate closely with the engineering and development teams to ensure that customer input is reflected in the development of platform features that provide tangible value to users.
- Develop lab environments to exhibit the functionality of solution in action for customer demonstrations.
- Be a technology generalist and a specialist in the areas of Zero Trust Networking, application network security, cloud networking, and software-defined networking
- Be a smart, articulate individual who works well with customers, partners, and fellow NetFoundry team members.
- Have hands-on knowledge of Zero Trust Architecture, Software Defined Networking Principles, and Secure Networking Practices.
- Experience in managing multiple stakeholders and projects.
- Excellent prioritization skills with the ability to delegate effectively across virtual teams.
- Be an innovative thinker.
- Great problem-solving abilities.
- Excellent verbal and written communication skills.
- Cloud certifications in Azure and/or AWS highly recommended.
- 10+ years of product development or management, pre-sales engineering, or technical account management experience in networking, cloud-based security services, or software-defined networks in a product or platform organization.
- BE/BS in Electronics & Communications Engineering/ Computer Engineering or their equivalent; MBA is a plus.
- Fully remote with flexible working hours
- Comprehensive health benefits (Medical, Dental, and Vision) with expanded well-being benefits
- Employer-paid Life, AD&D, Short-Term & Long-Term Disability
- Learning and Development Budget
- 401K with company match
- Paid Holidays
- Unlimited PTO
- Technology Stipend
-
Customer Success Associate
1 week ago
Infovisa Charlotte, United StatesJOB DESCRIPTION · Position Title: Customer Success Associate · Location: Cornelius, NC · Employment Type: Full-Time M-F, Exempt · Degree: 4-Year Degree · Minimum Experience: 3 Years · Position Summary: · The Customer Success Associate is responsible for initial relationsh ...
-
Customer Success Manager
1 week ago
RingCentral Charlotte, United StatesSay hello to possibilities. · It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're the $2 billion global leader in cloud-based communications and co ...
-
Manager Customer Success
2 weeks ago
Penn Foster Inc Charlotte, United StatesCompany Description · Our drive and control technologies ensure efficient, powerful and safe movement in machines and systems of any size. We inspire our customers with intelligent components, tailored system solutions, and services – from fully connected applications to the fact ...
-
Customer Success Associate
2 weeks ago
Figure Charlotte, United StatesAbout Figure · Figure is transforming the trillion dollar financial services industry using blockchain technology. · In six years, Figure has unveiled a series of fintech firsts using the Provenance blockchain for loan origination, equity management, private fund services, bank ...
-
Customer Success Manager
1 week ago
Your Company Name Charlotte, United StatesDuties and responsibilities · Successful Customer Success Managers will help increase customer retention by establishing themselves as credible authorities in the industry to build and maintain customer relationships. Duties and responsibilities of the Customer Success Manager m ...
-
Customer Success Associate
1 week ago
Figure Lending LLC Charlotte, United StatesFigure is transforming the trillion dollar financial services industry using blockchain technology. · In six years, Figure has unveiled a series of fintech firsts using the Provenance blockchain for loan origination, equity management, private fund services, banking and payments ...
-
IT Customer Success Manager
2 weeks ago
Flexential Charlotte, United StatesJob Description: This fast-paced position will be responsible for managing day-to-day needs for colocation, cloud, and managed service customers. The primary goal of the Customer Success Manager (CSM) is to ensure that our customers derive maximum value and utilization from our p ...
-
Customer Success Manager
2 weeks ago
DebtBook Charlotte, United States Full timeAbout this Role · Our Customer Success Management team is responsible for maintaining positive client relationships that ultimately lead to contract renewal with DebtBook. We're looking for an experienced Customer Success Manager with exceptional communication and relationship b ...
-
Customer Success Associate
2 weeks ago
Figure Charlotte, United StatesJob Description · Job DescriptionAbout Figure · Figure is transforming the trillion dollar financial services industry using blockchain technology. · In six years, Figure has unveiled a series of fintech firsts using the Provenance blockchain for loan origination, equity managem ...
-
Customer Success Associate
1 week ago
Infovisa Charlotte, United StatesJOB DESCRIPTION · Position Title: Customer Success Associate · Location: Cornelius, NC · Employment Type: Full-Time M-F, Exempt · Degree: 4-Year Degree · Minimum Experience: 3 Years · Position Summary: · The Customer Success Associate is responsible for initial relationship manag ...
-
Customer Success Manager
1 day ago
DebtBook Charlotte, United StatesDebtbook is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on basis of disability. · Fifth Asset, In ...
-
Senior Customer Success Agent
1 day ago
Tandym Group Charlotte, United StatesA global-based healthcare company is seeking a Senior Customer Success Agent to join their team in a Remote capacity. In this role, the Senior Customer Success Agent will be responsible for managing the upsell of products and management of all customers within your product group, ...
-
Customer Success Account Manager
3 weeks ago
Microsoft Corporation Charlotte, United StatesCome build community, explore your passions and do your best work at Microsoft with thousands of University graduates from every corner of the world. This opportunity will allow you to bring your aspirations, talent, potential—and excitement for the journey ahead. · Customer Succ ...
-
Senior Customer Success Agent
1 day ago
Tandym group Charlotte, United StatesA global-based health care company is seeking a Senior Customer Success Agent to join their team. · The Senior Customer Success Agent will: · Be the escalation point for VIP customers as well as manage the upsell of products and management of all customers within your product gr ...
-
School Customer Success Manager
2 weeks ago
Newsela Charlotte, United StatesThe Role · As a School Customer Success Manager you will be a vital member of Newsela's expanding Customer Success organization. · You will work directly with our schools and districts to ensure their success and continued adoption of our industry-leading platform. · You'll moni ...
-
Customer Success Associate, Fulfillment
6 days ago
Figure Charlotte, United StatesAbout Figure · Figure is transforming the trillion dollar financial services industry using blockchain technology. · In six years, Figure has unveiled a series of fintech firsts using the Provenance blockchain for loan origination, equity management, private fund services, bank ...
-
Customer Success Associate, Fulfillment
1 week ago
Figure Charlotte, United StatesAbout Figure · Figure is revolutionizing financial services with its disruptive, scaled, and rapidly expanding technology platform. By capitalizing on the loan origination activities on its platform and extensive network of partners, Figure is poised to deliver and scale new pro ...
-
Associate Director, Customer Success
2 weeks ago
Radian Generation Charlotte, United StatesAbout Radian Generation · Radian Generation is a global provider of critical technology-forward services designed specifically to support the comprehensive lifecycle of renewable facilities—including solar, wind, and energy storage. · Who We Serve · Radian Generation's wide ra ...
-
Enterprise Customer Success Manager
2 weeks ago
Articulate Charlotte, United States Full timeArticulate is looking for an Enterprise Customer Success Manager to join our amazing team Our Enterprise Customer Success Managers (ENT CSMs) work with our largest customers to ensure they get maximum value from their investment in Articulate products. The ENT CSM will own a book ...
-
Customer Success Associate, Fulfillment
1 week ago
Figure Charlotte, United StatesJob Description · Job DescriptionAbout Figure · Figure is transforming the trillion dollar financial services industry using blockchain technology. · In six years, Figure has unveiled a series of fintech firsts using the Provenance blockchain for loan origination, equity managem ...
Product Specialist, Customer Success - Charlotte, United States - NetFoundry
Description
Job Description
Job DescriptionSalary:About NetFoundry:
NetFoundry is the leader in Cloud Native Networking, enabling businesses to simply, securely, and cost-effectively connect distributed applications across edges, clouds, and service meshes. The NetFoundry platform, delivered as NaaS, enables businesses to connect applications without the costs and complexity of VPNs/SDWAN/MPLS VPN, custom hardware, and private circuits. NetFoundry's platform offers zero trust agile networks for embedded edge networking and app-embedded networking. The platform is accessed via APIs, SDKs, and DevOps tools integrations, enabling practitioners, application developers, and network administrators to get the levels of automation and agility that are only possible with connectivity-as-code. NetFoundry is headquartered in Charlotte, North Carolina, and operates globally.
About the Role:
We are looking for a self-driven individual to drive success in the adoption of services for existing enterprise customers and new self-signup customers. You will be the evangelist from the customer success team that conducts technical & product interlocks with existing customers to update them on the latest use cases, features, and other platform updates. You will help customers relate to their business requirements or roadmap and how NetFoundry can help them in their secure networking journey. You will work with internal stake holders in engineering/development to provide feedback based on metrics and customer feedback aimed to improve customer adoption of our services. You will also be responsible for helping self-sign-up customers understand and use our platform. In this role, you will have the opportunity to help shape and execute a strategy to build mindshare and broad use of NetFoundry NAAS within organizations ranging from new start-ups to large enterprise customers. You should also have a demonstrated ability to think strategically about business, product, and technical challenges as you help our customers take advantage of the efficiencies, cost savings, and quick innovation offered by NetFoundry. This position reports directly to the Head of Customer Success.
Key Responsibilities:
About You:
Minimum Qualifications:
Environment and Location:
We are fully remote and always have been You will work in a fast-paced, high-performance startup environment as part of a globally distributed team. In-person client meetings and occasional travel are a requirement.
What We Offer:
Base Salary + Annual Bonus Plan
We have a range of expanding and improving benefits and perks, including:
This is a unique opportunity to join a rapidly growing company at the forefront of zero-trust technology and play a pivotal role in shaping its success.
If you are passionate about cybersecurity and thrive in a dynamic and innovative environment, we invite you to apply for the position of Product Specialist and join our globally distributed team as we revolutionize networking and the cybersecurity landscape and redefine the future of secure connectivity
remote work