Jobs
>
Charlotte

    Manager Customer Success - Charlotte, United States - Penn Foster Inc

    Penn Foster Inc
    Penn Foster Inc Charlotte, United States

    2 weeks ago

    Default job background
    Description
    Company Description
    Our drive and control technologies ensure efficient, powerful and safe movement in machines and systems of any size.

    We inspire our customers with intelligent components, tailored system solutions, and services – from fully connected applications to the factory of the future.

    Bosch Rexroth is dedicated to making the world a better place through innovation and technology.

    We are looking for associates who will take on our customers' challenges with passion and persistence until the right solution is found and who will thrive in a face-paced, collaborative and exciting environment.

    Why work with Bosch Rexroth?

    Challenging Projects :
    We are driven by innovation and being at the cutting edge of everything that we do. At Bosch Rexroth every day is different and your time will be filled with interesting and exciting projects.

    Amazing Colleagues:
    Our people make us who we are, and we are very proud of our diverse and skilled global team. Having a supportive and encouraging team around you can make all the difference.

    Learning and Development:
    We want you to reach your fullest potential, for both yourself and for Bosch Rexroth. That's why we actively promote growth and development.

    Change the World:


    We want to give you the opportunity to not only drive your career forward but also to change the world.

    The work we do at Bosch Rexroth can make a big difference to the world around you.

    Social & Value-Driven:
    We have a tradition of assuming social responsibility in all that we do. Our success, and our roadmap for the future, is based on our lived values. This covers everything, from community to the environment, to being a social employer.

    Flexibility & Freedom:


    We strive to give you a balance between your work and home life, as well as the freedom to drive your career forward.


    International Opportunities:
    We are a truly global, fully networked company, with locations in more than 80 countries all over the world.
    Join us and help set the world in motion

    Job Description

    Lead and develop the Customer Success Department – Inside Sales (order management), Technical Sales Support, and remote Sales Development teams.

    Drive continuous improvement of Inside Sales and Order handling
    Maintain and foster a customer-centric mindset within the Inside Sales organization.
    Ensure there is adequate sales support for Regional Sales Organization and direct customers
    Serve as escalation point for order management issues
    Assess and adapt department to ongoing trends in B2B and Digitalization
    Works closely with internal departments to ensure Customer Success department is equiped with the proper digital tools and following corporate standards
    Mentor and coach Inside Sales team leaders to meet key results.
    Assess skills gaps of team and set appropriate developmental measures
    Lead and directly manage team of "inside" sales development rep and technical support specialists.
    Maintain knowledge of Rexroth Factory Automation product offering

    Qualifications

    Required:
    5+ years of sales, account management, channel management, or sales support with subject matter expertise experience.
    Strong communication and interpersonal skills with the ability to build rapport and influence stakeholders at all levels of an organization
    Demonstrated the ability to manage multiple projects and priorities in a fast-paced, dynamic environment with and understanding of project management fundamentals
    Managerial-level data analysis and interpretation along with data-based decision making
    Excellent organizational and follow up skills
    Proficient in Microsoft Products
    Experience in Direct Sales and Channel Management.
    Hybrid working with 2-3 days in office per week
    Some travel


    Preferred:
    B.S – Engineering, Business, or 10+ years of relevant experience in industrial automation sales/inside sales.
    Cross-functional experience in industrial automation enterprise including basic knowledge of automation technology.
    SAP Knowledge
    Cold calling experience

    Additional Information
    BOSCH is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives
    FIRST Robotics

    (For Inspiration and Recognition of Science and Technology)

    AWIM
    (A World In Motion)
    Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization unavailable.
    By choice, we are committed to a diverse workforce - EOE/Protected Veteran/Disabled.

    #J-18808-Ljbffr
  • Infovisa

    Customer Success Associate

    1 week ago

    Infovisa Charlotte, United States

    JOB DESCRIPTION · Position Title: Customer Success Associate · Location: Cornelius, NC · Employment Type: Full-Time M-F, Exempt · Degree: 4-Year Degree · Minimum Experience: 3 Years · Position Summary: · The Customer Success Associate is responsible for initial relationsh ...

  • RingCentral

    Customer Success Manager

    1 week ago

    RingCentral Charlotte, United States

    Say hello to possibilities. · It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're the $2 billion global leader in cloud-based communications and co ...

  • Figure

    Customer Success Associate

    2 weeks ago

    Figure Charlotte, United States

    About Figure · Figure is transforming the trillion dollar financial services industry using blockchain technology. · In six years, Figure has unveiled a series of fintech firsts using the Provenance blockchain for loan origination, equity management, private fund services, bank ...

  • Your Company Name

    Customer Success Manager

    1 week ago

    Your Company Name Charlotte, United States

    Duties and responsibilities · Successful Customer Success Managers will help increase customer retention by establishing themselves as credible authorities in the industry to build and maintain customer relationships. Duties and responsibilities of the Customer Success Manager m ...

  • Figure Lending LLC

    Customer Success Associate

    1 week ago

    Figure Lending LLC Charlotte, United States

    Figure is transforming the trillion dollar financial services industry using blockchain technology. · In six years, Figure has unveiled a series of fintech firsts using the Provenance blockchain for loan origination, equity management, private fund services, banking and payments ...

  • Flexential

    IT Customer Success Manager

    2 weeks ago

    Flexential Charlotte, United States

    Job Description: This fast-paced position will be responsible for managing day-to-day needs for colocation, cloud, and managed service customers. The primary goal of the Customer Success Manager (CSM) is to ensure that our customers derive maximum value and utilization from our p ...

  • DebtBook

    Customer Success Manager

    2 weeks ago

    DebtBook Charlotte, United States Full time

    About this Role · Our Customer Success Management team is responsible for maintaining positive client relationships that ultimately lead to contract renewal with DebtBook. We're looking for an experienced Customer Success Manager with exceptional communication and relationship b ...

  • Figure

    Customer Success Associate

    2 weeks ago

    Figure Charlotte, United States

    Job Description · Job DescriptionAbout Figure · Figure is transforming the trillion dollar financial services industry using blockchain technology. · In six years, Figure has unveiled a series of fintech firsts using the Provenance blockchain for loan origination, equity managem ...

  • Infovisa

    Customer Success Associate

    1 week ago

    Infovisa Charlotte, United States

    JOB DESCRIPTION · Position Title: Customer Success Associate · Location: Cornelius, NC · Employment Type: Full-Time M-F, Exempt · Degree: 4-Year Degree · Minimum Experience: 3 Years · Position Summary: · The Customer Success Associate is responsible for initial relationship manag ...

  • DebtBook

    Customer Success Manager

    1 day ago

    DebtBook Charlotte, United States

    Debtbook is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on basis of disability. · Fifth Asset, In ...

  • Tandym Group

    Senior Customer Success Agent

    1 day ago

    Tandym Group Charlotte, United States

    A global-based healthcare company is seeking a Senior Customer Success Agent to join their team in a Remote capacity. In this role, the Senior Customer Success Agent will be responsible for managing the upsell of products and management of all customers within your product group, ...

  • Microsoft Corporation

    Customer Success Account Manager

    3 weeks ago

    Microsoft Corporation Charlotte, United States

    Come build community, explore your passions and do your best work at Microsoft with thousands of University graduates from every corner of the world. This opportunity will allow you to bring your aspirations, talent, potential—and excitement for the journey ahead. · Customer Succ ...

  • Tandym group

    Senior Customer Success Agent

    1 day ago

    Tandym group Charlotte, United States

    A global-based health care company is seeking a Senior Customer Success Agent to join their team. · The Senior Customer Success Agent will: · Be the escalation point for VIP customers as well as manage the upsell of products and management of all customers within your product gr ...

  • Newsela

    School Customer Success Manager

    2 weeks ago

    Newsela Charlotte, United States

    The Role · As a School Customer Success Manager you will be a vital member of Newsela's expanding Customer Success organization. · You will work directly with our schools and districts to ensure their success and continued adoption of our industry-leading platform. · You'll moni ...

  • Figure

    Customer Success Associate, Fulfillment

    6 days ago

    Figure Charlotte, United States

    About Figure · Figure is transforming the trillion dollar financial services industry using blockchain technology. · In six years, Figure has unveiled a series of fintech firsts using the Provenance blockchain for loan origination, equity management, private fund services, bank ...

  • Figure

    Customer Success Associate, Fulfillment

    1 week ago

    Figure Charlotte, United States

    About Figure · Figure is revolutionizing financial services with its disruptive, scaled, and rapidly expanding technology platform. By capitalizing on the loan origination activities on its platform and extensive network of partners, Figure is poised to deliver and scale new pro ...

  • Radian Generation

    Associate Director, Customer Success

    2 weeks ago

    Radian Generation Charlotte, United States

    About Radian Generation · Radian Generation is a global provider of critical technology-forward services designed specifically to support the comprehensive lifecycle of renewable facilities—including solar, wind, and energy storage. · Who We Serve · Radian Generation's wide ra ...

  • Articulate

    Enterprise Customer Success Manager

    2 weeks ago

    Articulate Charlotte, United States Full time

    Articulate is looking for an Enterprise Customer Success Manager to join our amazing team Our Enterprise Customer Success Managers (ENT CSMs) work with our largest customers to ensure they get maximum value from their investment in Articulate products. The ENT CSM will own a book ...

  • Figure

    Customer Success Associate, Fulfillment

    1 week ago

    Figure Charlotte, United States

    Job Description · Job DescriptionAbout Figure · Figure is transforming the trillion dollar financial services industry using blockchain technology. · In six years, Figure has unveiled a series of fintech firsts using the Provenance blockchain for loan origination, equity managem ...

  • Q2 Software, Inc.

    Sr. Customer Success Manager

    1 week ago

    Q2 Software, Inc. Charlotte, United States

    As passionate about our people as we are about our mission. What Were All About:Q 2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and Manager, Customer Experience, L ...