- Be the first point of contact and advocate for our customers
- Handle customer inquiries via omni-channel communication and process applications with exceptional customer service
- Educate customers on Figure and our products with knowledge and enthusiasm
- Promote brand recognition and loyalty by ensuring unrivaled support to our customers via phone, chat interactions and email
- Gather key insights and assist in process improvement for Figure's products and services and the impact to our customer experience
- Provide technical support and troubleshooting on a variety of potential issues
- Conduct video notary sessions with attention to detail and professionalism and follow up daily with multi vendor coordination when needed
- Participate in new training and licensing programs to expand the team's capabilities
- Contribute to an exciting and vibrant office environment and team dynamic
- BA/BS from an accredited university preferred with 1+ years in a customer facing role
- Proven background in being a dependable and reliable team player
- Flexibility and adaptability to ongoing refinements in process and structure
- Confident, friendly and compassionate communication skills
- Ability to become a licensed e-notary including passing the Figure and state required background check
- Successfully complete the required compliance trainings
- A positive and problem solving approach to customer service
- Ability to instill trust and rapport with customers
- Process driven organizational skills
- A quick and flexible learning style with the ability to navigate new technology platforms
- Competitive salary and growth opportunities
- Company quarterly performance based bonus
- Equity stock options package
- Employer funded comprehensive health, vision, dental insurance and wellness program for employees and their dependents
- Employer funded life and disability insurance coverage
- Company HSA, FSA, Dependent Care, 401k, and commuter benefits
- Up to 12 weeks paid family leave
- Continuing education reimbursement
- Routine Team swag deliveries
-
Fulfillment Associate
1 week ago
Supply Technologies Charlotte, United States Part timeJob Description · Job DescriptionWe are hiring at Supply Technologies, a subsidiary of ParkOhio(NASDAQ:PKOH), specializes in supplier selection and management, planning, implementing, managing the physical flow of product for world-class international manufacturing companies, and ...
-
Store Fulfillment Associate
3 weeks ago
Belk Charlotte, United States Part timeBelk - JobID: JR-75717 [Warehouse Associate / Material Handler] As a Fulfillment Associate at Belk, you'll: Pick orders by locating merchandise within the store in a timely manner; Pack items in accordance with published standards and deadlines; Ship customer orders in a timely m ...
-
Store Fulfillment Associate
3 weeks ago
Belk Charlotte, United States Full timeBelk - JobID: JR-75716 [Warehouse Associate / Material Handler] As a Fulfillment Associate at Belk, you'll: Pick orders by locating merchandise within the store in a timely manner; Pack items in accordance with published standards and deadlines; Ship customer orders in a timely m ...
-
Store Fulfillment Associate
1 day ago
Belk Charlotte, United States Part timeBelk - JobID: JR-79248 [Warehouse Associate / Material Handler] As a Fulfillment Associate at Belk, you'll: Pick orders by locating merchandise within the store in a timely manner; Pack items in accordance with published standards and deadlines; Ship customer orders in a timely m ...
-
Store Fulfillment Associate
1 week ago
Belk Charlotte, United States Part timeBelk - JobID: JR-78108 [Warehouse Associate / Material Handler] As a Fulfillment Associate at Belk, you'll: Pick orders by locating merchandise within the store in a timely manner; Pack items in accordance with published standards and deadlines; Ship customer orders in a timely m ...
-
Senior Warehouse Fulfillment Associate
1 day ago
ADVOC8 Charlotte, United StatesJob Description · Job DescriptionWhat's the Job? · You will contribute to the growth of ADVOC8's brand merchandise and warehouse division, +Drop, by supporting fulfillment projects big and small for our clients. · Our fulfillment associates are detail-oriented and work proactivel ...
-
Customer Success Associate, Fulfillment
2 weeks ago
Figure Charlotte, United StatesAbout Figure · Figure is transforming the trillion dollar financial services industry using blockchain technology. · In six years, Figure has unveiled a series of fintech firsts using the Provenance blockchain for loan origination, equity management, private fund services, bank ...
-
Customer Success Associate, Fulfillment
3 weeks ago
Figure Charlotte, United StatesJob Description · Job DescriptionAbout Figure · Figure is transforming the trillion dollar financial services industry using blockchain technology. · In six years, Figure has unveiled a series of fintech firsts using the Provenance blockchain for loan origination, equity managem ...
-
Customer Success Associate, Fulfillment
2 weeks ago
Figure Charlotte, United StatesJob Description · Job DescriptionAbout Figure · Figure is revolutionizing financial services with its disruptive, scaled, and rapidly expanding technology platform. By capitalizing on the loan origination activities on its platform and extensive network of partners, Figure is poi ...
-
Pro Fulfillment Customer Service Associate
3 weeks ago
Lowe's Charlotte, United StatesEssential Functions: · Responsible to support delivery operations including inbound calls from internal and external customers, issue identification and resolutions. · Communication with customers to obtain feedback for improving customer in home delivery experiences, assist in p ...
-
Order Fulfillment Associate
6 days ago
BEDGEAR Rock Hill, United States>> Order Fulfillment Associate Order Fulfillment Associate Summary Title:Order Fulfillment AssociateID:1489Department:OperationsLocation:Rock Hill, SCDescription **JOB TITLE:** **Order Fulfillment Associate** · **DEPARTMENT:** **Warehouse & Distribution** · **REPORTS TO:** **As ...
-
Operations Associate
2 weeks ago
Stork Exchange Charlotte, United States**Job description** · Are you passionate about babies? Intrigued by the world of startups? Join us at a fast-growing parenting startup and be part of something special · We are an online resale marketplace for baby goods with a growing operations team. As an Operations Associate, ...
-
Maintenance Tech II Full Time 1st Shift
1 week ago
Staples, Inc. Charlotte, United States Full timeShift: 7:00AM - 3:00PM / Monday-Friday · Pay: $25.72 per hr - $30.22 per hr / DOE · Staples is business to business. You're what binds us together. · Our supply chain team is dedicated to meeting our customers' needs both now and in the future. By pairing innovative technology w ...
-
Corporate Security General Associate Manager
3 weeks ago
Wells Fargo Charlotte, United States**About this role**: · Wells Fargo is seeking a Corporate Security General Associate Manager... · **In this role, you will**: · - Supervise varying levels of professionals in consulting and risk based security products and services based on defined protocols, tasks and processes ...
-
Part Time Veterinarian
6 days ago
Lap of Love Charlotte, United States Part timeLife is HAPPIER at Lap of Love Join Lap of Love as an In-Home, Associate Veterinarian in Charlotte · Are you ready for a change of pace from in-clinic practice? Looking to reconnect with pet families and provide the kind of service you'd always envisioned by having generous appoi ...
-
Mobile Veterinarian
1 day ago
Lap of Love Charlotte, United States Full timeLife is HAPPIER at Lap of Love Join Lap of Love as an In-Home, Associate Veterinarian in Dilworth · Are you ready for a change of pace from in-clinic practice? Looking to reconnect with pet families and provide the kind of service you'd always envisioned by having generous appoin ...
-
Relocation Team Lead
1 week ago
Bluestar Moving Services Charlotte, United States Part timeBluestar Moving Services has opened a new division, Bluestar Move Management, and is looking for people to join our new office who are interested in serving seniors and their families as they undergo downsizing, right-sizing, and transitions from one home to another. · If you are ...
-
Construction Coordinator
1 week ago
Maya Hospitality Group Inc Charlotte, United StatesMaya Hotels | 8632 Wilkinson Blvd, Charlotte, NC 28214 · We are always looking for people that have a heart for service to join our company. Maya Hotels owns and operates great brands from Hilton, Marriott, & IHG. We understand that creating a desired employee experience is key t ...
-
Behavior Technician
2 weeks ago
Autism Learning Partners Charlotte, United StatesStart a fulfilling journey at Autism Learning Partners, supporting children and teens with autism. Build your career while making a positive impact every day · **The Basics**: · - Compensation: $20-$25.75/hr · - Hours we're looking for: Full day M-F 8am to 6pm **OR **5 days M-F 3 ...
-
Maintenance Technician Ii
1 week ago
CBRE Charlotte, United States**Maintenance Technician II** · **Job ID** · **Posted** · - 21-May-2024**Service line** · - GWS Segment**Role type** · - Full-time**Areas of Interest** · Engineering/Maintenance, Facilities Management · **Location(s)** · Charlotte - North Carolina - United States of America · At ...
Customer Success Associate, Fulfillment - Charlotte, United States - Figure
Description
About FigureFigure is revolutionizing financial services with its disruptive, scaled, and rapidly expanding technology platform. By capitalizing on the loan origination activities on its platform and extensive network of partners, Figure is poised to deliver and scale new products that enhance efficiency and transparency in the industry. Through the integration of cutting-edge technology, Figure's platform fosters more transparent and efficient capital markets, bolstered by the growing pool of assets originated on its platform. This transformational journey is fueled by a dedicated team at Figure, characterized by their drive, innovation, collaboration, and passion for building from scratch. We value individuals who bring an entrepreneurial mindset to every task and will embrace our culture of innovation.
Every day at Figure is a journey in continuous learning yet a daily focus on getting work done that makes a difference. Join a team of proven leaders who have already created billions of dollars in value in the financial technology space.
FastCo Most Innovative Companies
Forbes Top 50 Blockchain Companies
About the Role
We are looking for driven, customer service oriented teammates, curious about innovative blockchain technology and financial services. In a CSA role, you will learn all things Figure by sitting in the heart of the action: providing product, technical and educational support to our potential and existing customers.
Your effective communication, problem solving and attention to detail will contribute to key outcomes that secure existing business initiatives, drive brand engagement, and ensure customer success. You will keep Figure accountable to its customers by troubleshooting problems and providing solutions with knowledge and empathy.
What You'll Do
Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and Prospective Employee Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice.
Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
#LI-KK1 #LI-Hybrid