Jobs
>
Charlotte

    Customer Success Manager - Charlotte, United States - DebtBook

    DebtBook
    DebtBook Charlotte, United States

    1 week ago

    Default job background
    Full time
    Description
    About this Role

    Our Customer Success Management team is responsible for maintaining positive client relationships that ultimately lead to contract renewal with DebtBook. We're looking for an experienced Customer Success Manager with exceptional communication and relationship building skills to join our growing team. You will be responsible for engaging DebtBook customers at all levels of their organization in an effort to promote adoption and full utilization of the DebtBook suite of products.

    What You'll Do
    • Own a book of business, and retention of assigned accounts
    • Develop and maintain trusted advisor relationships with your assigned customers, proactively engaging with contacts at each level of the organization throughout every step of the post-sale customer journey.
    • Identify goals and desired outcomes with your customers. Outline a roadmap to achieve those outcomes through deeper adoption of DebtBook as it maps directly to the customers' challenges.
    • Stay abreast of product changes, educate your customers on the value of new functionality and foster adoption of those features.
    • Lead renewal discussions with your book of business and identify opportunities for revenue growth and expansion
    • Actively monitor customer health and create risk mitigation plans with a focus on issue resolution and driving high customer satisfaction.
    • Drive deeper adoption and usage of DebtBook products and provide in depth training to new and existing contacts as necessary
    • Act as the voice of the customer internally, sharing customer feedback with the product team & proactively identify opportunities to solve customer challenges
    What You Bring
    • Minimum 2 Years of Customer Success Manager or Account Management experience in a SaaS environment; Fintech experience a plus
    • Excellent customer facing skills: training, coaching, discussion management, conflict resolution and ability to creatively explain and present complex concepts in an easy-to-understand manner
    • Strong negotiation skills, comfortable navigating financial conversations, and dealing with potential churn.
    • Outstanding Presentation and Communication Skills: Must be able to present to various personas and levels within our customer organizations.
    • Experience with industry leading CRM and CSP softwares to drive workflows (e.g. Salesforce, Hubspot,ChurnZero, Gainsight)
    • Excellent organizational and time management skills
    • A passion for technology and how it can transform organizations
    • Comfort in a fast moving startup environment with shifting business demands
    Why DebtBook

    Proud to be named one of the "Best Places to Work" by Charlotte's Business Journal, DebtBook is a fast-growing company where we dream big, move fast, make an impact, and bring joy to everything we do. Our core values drive our success as an organization, and we are looking for talented teammates who share our passion for challenging the status quo, innovating in all we do, and wanting to make a difference.

    When it comes to benefits and perks, we are committed to supporting our employees' well-being to make their lives better, both in and out of the office. We offer:
    • Competitive salaries plus equity (stock options) for all employees;
    • Comprehensive health, dental, and vision insurance, 401(k) with employer match (100% match on the first 3% and 50% match on the next 2%)
    • Flexible work schedules and generous leave policies (including unlimited PTO)
    • Professional development opportunities and tuition reimbursement
    • Family and wellness perks
    DebtBook is an Equal Opportunity Employer. We value diversity and prohibit discrimination and unlawful harassment in the workplace. All applicants will receive consideration for employment based upon their qualifications without regard to race, religion, color, national origin, ethnicity, gender, gender identity or expression, pregnancy, sexual orientation, age, marital status, genetic information, political affiliation, National Guard or veteran status, disability, or any other protected status under federal, state, or local law. We welcome and encourage applicants with disabilities to contact our team for assistance during the application and hiring process. We are committed to expanding accessibility and making reasonable accommodations in accordance with applicable law.
  • Prochant

    Reimbursement Success Manager

    6 days ago

    Prochant Charlotte, United States

    Prochant is seeking highly qualified individuals for a Reimbursement Success Manager position. This role is responsible for several areas that are key to a success for Prochant, an outsourced billing service in the U.S. healthcare industry. Reimbursement Success responsibilities ...

  • RingCentral

    Customer Success Manager

    6 days ago

    RingCentral Charlotte, United States

    Say hello to possibilities. · It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're the $2 billion global leader in cloud-based communications and co ...

  • Prochant US

    Reimbursement Success Manager

    5 days ago

    Prochant US Charlotte, United States

    Job Description · Job DescriptionProchant is seeking highly qualified individuals for a Reimbursement Success Manager position. This role is responsible for several areas that are key to a success for Prochant, an outsourced billing service in the U.S. healthcare industry. Reimbu ...

  • Flexential

    IT Customer Success Manager

    1 week ago

    Flexential Charlotte, United States

    Job Description: This fast-paced position will be responsible for managing day-to-day needs for colocation, cloud, and managed service customers. The primary goal of the Customer Success Manager (CSM) is to ensure that our customers derive maximum value and utilization from our p ...

  • Penn Foster Inc

    Manager Customer Success

    1 week ago

    Penn Foster Inc Charlotte, United States

    Company Description · Our drive and control technologies ensure efficient, powerful and safe movement in machines and systems of any size. We inspire our customers with intelligent components, tailored system solutions, and services – from fully connected applications to the fact ...

  • Your Company Name

    Customer Success Manager

    4 days ago

    Your Company Name Charlotte, United States

    Duties and responsibilities · Successful Customer Success Managers will help increase customer retention by establishing themselves as credible authorities in the industry to build and maintain customer relationships. Duties and responsibilities of the Customer Success Manager m ...

  • Zearn

    Partner Success Manager

    14 hours ago

    Zearn Charlotte, United States

    Job Description · Job DescriptionWho We Are: · Zearn is the nonprofit educational organization whose mission is to inspire all kids to love learning math. Everything we do is driven by our belief that every kid is a math kid. Our top-rated learning platform is designed to catch k ...

  • Unite Us

    Network Success Manager

    1 week ago

    Unite Us Charlotte, North Carolina, United States

    This position is remote, work-from-home. There are travel expectations of about 15% around the state of North Carolina and at this time we are only considering candidates who are physically based in the great state of North Carolina. · About the Role: · The Network Success Manag ...

  • Zearn

    Partner Success Manager

    2 weeks ago

    Zearn Charlotte, United States Full time

    Who We Are: · Zearn is the nonprofit educational organization whose mission is to inspire all kids to love learning math. Everything we do is driven by our belief that every kid is a math kid. Our top-rated learning platform is designed to catch kids up and move them forward in g ...

  • Microsoft Corporation

    Customer Success Account Manager

    2 weeks ago

    Microsoft Corporation Charlotte, United States

    Come build community, explore your passions and do your best work at Microsoft with thousands of University graduates from every corner of the world. This opportunity will allow you to bring your aspirations, talent, potential—and excitement for the journey ahead. · Customer Succ ...

  • Newsela

    School Customer Success Manager

    1 week ago

    Newsela Charlotte, United States

    The Role · As a School Customer Success Manager you will be a vital member of Newsela's expanding Customer Success organization. · You will work directly with our schools and districts to ensure their success and continued adoption of our industry-leading platform. · You'll moni ...

  • Articulate

    Enterprise Customer Success Manager

    1 week ago

    Articulate Charlotte, United States Full time

    Articulate is looking for an Enterprise Customer Success Manager to join our amazing team Our Enterprise Customer Success Managers (ENT CSMs) work with our largest customers to ensure they get maximum value from their investment in Articulate products. The ENT CSM will own a book ...

  • Q2 Software, Inc.

    Sr. Customer Success Manager

    1 day ago

    Q2 Software, Inc. Charlotte, United States

    As passionate about our people as we are about our mission. What Were All About:Q 2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and Manager, Customer Experience, L ...

  • USHEALTH Advisors

    Customer Success Account Manager

    5 days ago

    USHEALTH Advisors Charlotte, United States

    Job Description · Job DescriptionConsidering candidates who want to change their lives while helping others every day. If you feel you're worth more than your salary and have the ability to work harder towards your own dreams than someone else's, we have an opportunity for you. L ...

  • NetFoundry

    Senior Technical Account Manager, Customer Success

    2 days ago

    NetFoundry Charlotte, United States

    Job Description · Job DescriptionSalary: · About NetFoundry: · NetFoundry is the leader in Cloud Native Networking, enabling businesses to simply, securely, and cost-effectively connect distributed applications across edges, clouds, and service meshes. The NetFoundry platform, d ...

  • Lowe's

    Product Manager

    2 days ago

    Lowe's Charlotte, United States

    **Your Impact** · The Product Manager owns the vision and strategy, roadmap, and feature definition for individual products within a product group. Responsibilities include writing stories to define outcomes and product requirements as well as planning and managing product featur ...

  • Summit Advisory Group

    Financial Professional

    4 days ago

    Summit Advisory Group Charlotte, United States

    **Who are we?** · At Summit Advisory Group, we have created a unique team-oriented atmosphere which facilitates the flow of information and expertise to everyone involved. Representing National Life Insurance Company, we provide marketing experience and a company who listens to i ...

  • Supply Technologies

    Buyer / Planner (Materials)

    1 week ago

    Supply Technologies Charlotte, United States

    We are hiring at Supply Technologies, a subsidiary of ParkOhio(NASDAQ:PKOH), specializes in supplier selection and management, planning, implementing, managing the physical flow of product for world-class international manufacturing companies, and servicing customers in the vario ...

  • The Erosion Company

    Field Services Manager

    4 days ago

    The Erosion Company Charlotte, United States

    TEC, the Southeast s fastest-growing erosion control company, is expanding in Georgia. TEC is adding a Field Services Manager/Area Quality Manager (AQM) to its team. AQMs are responsible for the TEC field crews, mentoring, and motivating crews to reinforce TEC s commitment to mee ...

  • Aspen Dental

    Dental Hygienist

    2 days ago

    Aspen Dental Charlotte, United States Full time

    At Aspen Dental, we put You 1st with world-class development plus industry-leading pay. Join our team today as a Dental Hygienist · Job Types: Full-time · Salary: · $83,200 - $104,000 per year (annualized base salary + incentive earnings, based on full time schedule) · What YOU r ...