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    IT Customer Success Manager - Charlotte, United States - Flexential

    Flexential
    Flexential Charlotte, United States

    1 week ago

    Default job background
    Description

    Job Description:
    This fast-paced position will be responsible for managing day-to-day needs for colocation, cloud, and managed service customers.

    The primary goal of the Customer Success Manager (CSM) is to ensure that our customers derive maximum value and utilization from our products and services such that they renew, expand and become advocates for us in the marketplace.

    CSMs need to champion Flexential within the customer's organization and ensure we deliver on the promises and potential of our products and services.

    CSMs complement the existing Sales and support teams on accounts by providing a proactive, programmatic, and long-term vision of the customer's journey with consumption, value and retention at the core of that journey.

    Key Responsibilities And Essential Job Functions

    Build and maintain customer relationships in an IT organization post sale
    Onboarding of new customers including platform training
    Create and execute customer engagement plans
    Prepare and host Enterprise Business reviews
    Collaborate with the Sales team for the success of the customer and identifying growth opportunities
    Responsible for maintaining revenue by executing Net Retention Action plans
    Perform other duties as required and assigned
    Required Qualifications

    2-3 years Customer Service Experience in a high transactional role

    Candidates must have previous experience in supporting high profile, technical accounts, possess a high level of technical product knowledge and can translate customer technical needs to Flexential's solutions.

    Preferred Qualifications

    experience
    Contract and Commercial negotiation experience
    1 year Customer Success experience
    Physical Requirements

    Ability to sit for extended periods of time
    Moderate keyboard usage

    Benefits of working at Flexential:
    Medical, Telehealth, Dental and Vision
    401(k)
    Health Savings Accounts (HAS) and Flexible Spending Accounts (FSA)
    Life and AD&D
    Short Term and Long-Term disability
    Unlimited Paid Time Off (PTO)
    Leave of Absence
    Employee Assistance Program
    Wellness Program
    Rewards and Recognition Program
    Benefits are subject to change at the Company's discretion


    Base Pay Range :
    Annualized salary range offered for this position is estimated to be $53,000 - $62,000

    . However, the actual pay range depends on each candidate's experience, location, and qualifications.


    Variable Pay :
    Discretionary commission, based on personal and company performance


    EEO Statement:
    Flexential is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

    All employment decisions at Flexential are based on business needs, job requirements, and individual qualifications, without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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